After chatting on the mobile guild chat through armory for the first time, my rank changed from Officer to Member (3 steps down). My partner is the GM, so I literally watched him clicking the promote/up arrow next to my name to try and re-promote me to my correct rank, and nothing happens. We've disabled all add-ons (both computers), and even tried to promote me to GM (and switch back) but nothing happens. There isn't even an error message.

I reported through in-game ticket and was told to "Check the official forums as players may have already found a work around to this issue".

Any tips? :)