Known Patching Issue - Norton & SONAR

MVP - Technical Support
100 Human Priest
15235
UPDATE:
Norton's telling users to run LiveUpdate to receive their fix for this issue.


Hi everyone.

We see many users have been experiencing issues downloading the tools patch this morning (which would then allow them to download 4.1), however SONAR is flagging it and blocking the download.

Essentially, you'll want to temporarily disable SONAR to patch, then re-enable it.

SONAR doesn't work off of known malware, etc, but instead works off of the number of users who have downloaded the file.

The patch just came out, SONAR recognizes that few people (with Norton) have downloaded the file, so it blocks it.

I'm running the corporate edition of what you're running, and nothing flagged for me, installed nicely with no blips.

It is safe. I guarantee it. :)
Edited by Ressie on 4/29/2011 1:41 PM PDT
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93 Gnome Mage
11220
Zardin you are an f'n genius thank you sir! I'm glad someone finally just gave a straight answer on how to work around the issue...... disabled sonar and now we are installing!
Edited by Sprizzle on 4/26/2011 7:52 AM PDT
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85 Blood Elf Mage
5740
Thanks Res and Zar!
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90 Human Death Knight
10295
Awesome job!

/requested Sticky
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85 Draenei Warrior
7275
Yes, thank you very much Zardin. Was lost....but now i'm found.
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70 Undead Death Knight
720
yes thank you zardin... now this is my first time replying to a thread... can any one tell me why my alt dk 70 char is coming up as my thread logo instead of my warr tank lvl 85 main?
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85 Undead Warrior
3355
NVM fixed it lol
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10 Dwarf Rogue
40
04/26/2011 07:51 AMPosted by Sprizzle
Zardin you are an f'n genius thank you sir! I'm glad someone finally just gave a straight answer on how to work around the issue...... disabled sonar and now we are installing!


04/26/2011 08:03 AMPosted by Daigger
Yes, thank you very much Zardin. Was lost....but now i'm found.


04/26/2011 08:08 AMPosted by Cantfearme
yes thank you zardin... now this is my first time replying to a thread... can any one tell me why my alt dk 70 char is coming up as my thread logo instead of my warr tank lvl 85 main?


Ressie posted the info not the second poster... Thanks Ressie...

Just saying...
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MVP - Technical Support
100 Human Priest
15235

Ressie posted the info not the second poster... Thanks Ressie...

Just saying...


Zardin gave instructions. He deserves thanks. :)

I run Symantec Endpoint Protection here at work, and it doesn't have SONAR built into it (despite Norton being made by Symantec), so I wasn't sure on instructions for disabling.. :)
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88 Tauren Warrior
10050
Thank you kindly, it was already beginning to bug me since I already had to restart. I'll be sure to turn it back on once its done. thanks Ressie!
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85 Night Elf Death Knight
12045
Also Zardin don't forget if that dont work you can just go ahead and turn it all off by the 1st on @ top in norton.. when i turned off just Sonar just itself still kept on getting the error till i turned Auto-Protect off.. So if your still having some issues people do the same thing and make sure Auto Protect is off. Though people thank you for everything :).
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100 Night Elf Rogue
10375
yup turned sonar off and it works fine

just go into your norton settings > antivirus > turn sonar off


Thank you so much!!!!
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85 Blood Elf Rogue
2740
Seems like its been helping alot of ppl. However, I dont have Norton. I have McAfee. And been having the same issue.

:(
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85 Night Elf Death Knight
1070
i turned off my protection but it still closes the launcher for wow when it gets like 1/4 way done how do i prevent this or acually get this patch downloaded?
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63 Human Warrior
890
I dont have any anti virus programs installed, and my firewall is turned off, but still have this problem :(
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39 Troll Hunter
6095
I have Microsoft Essentials. I found that if I turned off the Real Time Protection, the patch loaded with no prob. Just remember to turn it back on when it's finished.
Edited by Kiisha on 4/28/2011 8:05 AM PDT
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