Blurry Graphics and Text after latest patch

90 Human Paladin
6695
Dear Tony,

On Tuesday, when I opened WOW it downloaded the latest patch. After that, my game play has degraded. What I see is very blurry graphics and text, seemingly highly pixilated. I cannot read nameplates and most of the text.

I reported this in the in-game help and received advice from GM Sylnaxas When I read his advice (which had to do with DirectX) I realized that it was about windows and not a Mac. My bad for not clearly specifying that I am a Mac user.

I am using an iMac running Mac OSX version 10.6.7. The processor is a 2.33 GHz Intel core duo. Memory is 1 GB 667 MHz DDR2 SDRAM. The only thing that I can find that seems like a video card is a ATI Radeon X1600, type GPU.

In any case, the WOW display is still very blurry and pixilated, so I still will very much appreciate any help.


Summary:

System Information
IP: [removed]
Cpu Model: MAC Intel Core2 Duo/Extreme
Mac Model: iMac

Product: World of Warcraft
Character: Pensa
Human Paladin

Other characters:
Cormorant - night elf hunter
Baboo - Human Paladin
Pensus - Human Paladin
Velox - Human Warrior

Realm - Terenas.


Thank you for your assistance. I hope that this can be solved.

(removed personal info for security reasons)
Edited by Pensa on 4/29/2011 12:23 PM PDT
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MVP - Technical Support
100 Draenei Mage
7215
-_- please remove your IP address , email and phone number.

Blizzard doesn't need that info and you are just risking your personal information by posting it.

Having said that can you post screen shots of the problem ?
________________________________________________
Bringing you walls of text and cookies since 2005 :)

Mac Tech Support MVP (moonlights in other forums)
Here to Help :)
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Blizzard Employee
I removed your personal contact information for security reasons.

Hrm. Have you tried the preliminary steps as in removing your Interfacce, Cache and WTF folders to see if it's an add-on or something?

Also, make sure you try lowering your Shadows/Liquids. I know that the X1600 cards have issues with these. They made a change where the slider isn't red anymore so I don't know if these can be toggled higher than what she should be.

Last, I would do a Apple Hardware Test to make sure everything is ok. Even if it does pass, you still may want to take it to the Apple Store, these test aren't as in depth as ones that the store has.

I would recommend running the Apple Hardware Test. You will need to have the original disc your computer was shipped with in the drive. Hold down "D" while you're booting.

I'd recommend an extended test of all hardware, looping if that's possible. That will let us know for sure if there are any hardware problems. If it reports any hardware issues, you'll want to contact a local Apple Service Provider to address those.


Also, 1 GB of RAM in your Mac, technically does not meet the system requirements. You may think about getting more RAM. 2 is the minimum in our guidelines.
________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment
If you can't find it here, contact a rep direct :http://us.blizzard.com/en-us/company/about/contact.html
http://www.surveymk.com/s/RF8K3KG ---- Rate my Baaaaalue Posts. Haala at your sheep!
What do you call a resto druid that melees? A Combat log...
Bah-ah-ah-ah-rains!!!
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90 Human Priest
6220
Are you sure you aren't running at a lower resolution than your screen's native resolution? WoW will show those exact symptoms if you run at a resolution that is smaller than your screen's native res. For example my HDTV's native res is 1920x1080, but if I run in 1600x900 (like I'm forced to since Blizzard has yet to even attempt to fix their resolution list parsing), the text is blurry and pixelated compared to what it could be.

I'd check this first before you check anything else - could be the easiest fix ever, and doesn't wipe your WTF folders needlessly if it's the cause. :)
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Blizzard Employee
When you go in system preferences/display, can you set your HDTV to its native res?
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90 Human Priest
6220
04/29/2011 10:12 AMPosted by S4d1k
When you go in system preferences/display, can you set your HDTV to its native res?


Yes. I can even provide screenshots if you'd like. Let me get a screenshot of my two resolutions lists (WoW vs. OS X) and you'll see what I mean.

Until then here is one of the (many) posts I've done regarding what appears to be causing this issue regarding lack of 1080p capability on HDTVs and/or monitors with both 1080i/1080p capability:

http://us.battle.net/wow/en/forum/topic/1306100930#3

I'll go get those screenshots for you.
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Blizzard Employee
Is your TV 1080p or 1080i?
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90 Human Priest
6220
04/29/2011 11:50 AMPosted by S4d1k
Is your TV 1080p or 1080i?


1080p

It's a Samsung UNC6500VFX 32" HDTV. Native resolution is 1920x1080@60p. I can provide an EDID dump for you if you wish while I try to get this blasted imageshack site to let me login (seems my original login link is no longer valid, woo).
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Blizzard Employee
What kind of cable/adapter do you use?
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90 Human Priest
6220
04/29/2011 12:17 PMPosted by S4d1k
What kind of cable/adapter do you use?


I've tried the following:

Single-Link DVI -> HDMI
Dual-Link DVI -> HDMI
MiniDisplayPort -> HDMI (Inland, Monoprice.com, and my current one from NewerTech which passes audio via MDP in Windows)

All have the same result. In OS X I can be at 1920x1080p and the moment I switch to WoW, if the resolution is set to 1920x1080, it switches from 1080p to 1080i with no way to force 1080p.
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90 Human Priest
6220
Here is the EDID dump I refer to for my TV:

-----------------------------------------------------
------------------- MAIN EDID BLOCK -----------------
-----------------------------------------------------

EDID Version........1.3
Manufacturer........SAM
Product Code........26374 (6706) (0667)
Serial Number.......00000001

Manufactured........Week 47 of year 2009
Max H Size..........16 cm
Max V Size..........9 cm
Gamma...............2.20

Display Supported Features:
---------------------------


Display type:
-------------
RGB 4:4:4 & YCrCb 4:4:4 Color Encoding Formats
Display is non continuous frequency
Default color space is not sRGB standard
Preferred timing mode includes Native Pixel Format


Input signal & sync:
--------------------
Digital Input
Color Bit Depth is undefined
Digital Interface is not defined


Color info:
-----------
Red x = 0.640 Green x = 0.300 Blue x = 0.150 White x = 0.312
Red y = 0.330 Green y = 0.600 Blue y = 0.060 White y = 0.329

Established Timings:
--------------------
720 x 400 @ 70Hz
640 x 480 @ 60Hz
640 x 480 @ 67Hz
640 x 480 @ 72Hz
640 x 480 @ 75Hz
800 x 600 @ 60Hz
800 x 600 @ 72Hz
800 x 600 @ 75Hz
832 x 624 @ 75Hz
1024 x 768 @ 60Hz
1024 x 768 @ 70Hz
1024 x 768 @ 75Hz
1280 x 1024 @ 75Hz

Manufacturer Reserved Timings:
------------------------------
1152 x 870 @ 75Hz

Standard Timing Identification:
-------------------------------
#0: 1152 x 864 @ 75Hz (714F)
#1: 1280 x 800 @ 60Hz (8100)
#2: 1280 x 960 @ 60Hz (8140)
#3: 1280 x 1024 @ 60Hz (8180)
#4: 1440 x 900 @ 60Hz (9500)
#5: 1440 x 900 @ 75Hz (950F)
#6: 1680 x 1050 @ 60Hz (B300)
#7: 1600 x 1200 @ 60Hz (A940)

Monitor Description blocks:
---------------------------
Descriptor #0 - Timing definition:
Mode = 1920 x 1080 @ 60.000Hz
Pixel Clock............. 148.50 MHz Non-Interlaced

Horizontal Vertical
Active.................. 1920 pixels 1080 lines
Front Porch............. 88 pixels 4 lines
Sync Width.............. 44 pixels 5 lines
Back Porch.............. 148 pixels 36 lines
Blanking................ 280 pixels 45 lines
Total................... 2200 pixels 1125 lines
Scan Rate............... 67.500 kHz 60.000 Hz

Image Size.............. 160 mm 90 mm
Border.................. 0 pixels 0 lines

Sync: Digital separate with
* Positive vertical polarity
* Positive horizontal polarity

Descriptor #1 - Timing definition:
Mode = 1360 x 768 @ 60.015Hz
Pixel Clock............. 85.50 MHz Non-Interlaced

Horizontal Vertical
Active.................. 1360 pixels 768 lines
Front Porch............. 64 pixels 3 lines
Sync Width.............. 112 pixels 6 lines
Back Porch.............. 256 pixels 18 lines
Blanking................ 432 pixels 27 lines
Total................... 1792 pixels 795 lines
Scan Rate............... 47.712 kHz 60.015 Hz

Image Size.............. 160 mm 90 mm
Border.................. 0 pixels 0 lines

Sync: Digital separate with
* Positive vertical polarity
* Positive horizontal polarity

Descriptor #2 - Monitor limits:
Horizontal frequency range.......26-81 kHz
Vertical frequency range.........24-75 Hz
Maximum bandwidth unspecified

Descriptor #3 - Monitor name:
SAMSUNG


-----------------------------------------------------
------------ EXTENSION EDID BLOCK 1 ---------------
-----------------------------------------------------

CEA-EXT: CEA 861 Series Extension:
----------------------------------
Revision:..............................3
First DTD block at offset..............30
Display Supports:
overscan
basic audio
YCbCr 4:4:4
YCbCr 4:2:2

Data Block Collection:......1
Video Type: standard CEA Timings
#1: 1920 x 1080p @ 59.94/60Hz - 16:9 is native (16)
#2: 1280 x 720p @ 59.94/60Hz - 16:9 is not native (4)
#3: 1920 x 1080i @ 59.94/60Hz - 16:9 is not native (5)
#4: 720 x 480p @ 59.94/60Hz - 16:9 is not native (3)
#5: 1920 x 1080p @ 23.97/24Hz - 16:9 is not native (32)
#6: 1920 x 1080p @ 29.97/30Hz - 16:9 is not native (34)

Data Block Collection:......2
Audio Type - not interpreted

Data Block Collection:......3
Speaker allocation - not interpreted

Data Block Collection:......4
Reserved Type - not interpreted

Data Block Collection:......5
Reserved Type - not interpreted

Data Block Collection:......6
Found HDMI 1.3a IEEE Registration Identifier

Detailed Timing Blocks - 1 is native

Detailed Timing Block #1 - Timing definition:
Mode = 1280 x 720 @ 60.000Hz
Pixel Clock............. 74.25 MHz Non-Interlaced

Horizontal Vertical
Active.................. 1280 pixels 720 lines
Front Porch............. 110 pixels 5 lines
Sync Width.............. 40 pixels 5 lines
Back Porch.............. 220 pixels 20 lines
Blanking................ 370 pixels 30 lines
Total................... 1650 pixels 750 lines
Scan Rate............... 45.000 kHz 60.000 Hz

Image Size.............. 160 mm 90 mm
Border.................. 0 pixels 0 lines

Sync: Digital separate with
* Positive vertical polarity
* Positive horizontal polarity

Detailed Timing Block #2 - Timing definition:
Mode = 1920 x 540 @ 60.053Hz
Pixel Clock............. 74.25 MHz Interlaced

Horizontal Vertical
Active.................. 1920 pixels 540 lines
Front Porch............. 88 pixels 2 lines
Sync Width.............. 44 pixels 5 lines
Back Porch.............. 148 pixels 15 lines
Blanking................ 280 pixels 22 lines
Total................... 2200 pixels 562 lines
Scan Rate............... 33.750 kHz 60.053 Hz

Image Size.............. 160 mm 90 mm
Border.................. 0 pixels 0 lines

Sync: Digital separate with
* Positive vertical polarity
* Positive horizontal polarity

Detailed Timing Block #3 - Timing definition:
Mode = 720 x 480 @ 59.940Hz
Pixel Clock............. 27.00 MHz Non-Interlaced

Horizontal Vertical
Active.................. 720 pixels 480 lines
Front Porch............. 16 pixels 9 lines
Sync Width.............. 62 pixels 6 lines
Back Porch.............. 60 pixels 30 lines
Blanking................ 138 pixels 45 lines
Total................... 858 pixels 525 lines
Scan Rate............... 31.469 kHz 59.940 Hz

Image Size.............. 160 mm 90 mm
Border.................. 0 pixels 0 lines

Sync: Digital separate with
* Negative vertical polarity
* Negative horizontal polarity
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90 Human Priest
6220
S4d1k, do you have an email I can send my screenshots to? Imageshack (and photobucket!) are having issues with registration in that their email servers are apparently non-functional so I can't register a new account right now.

It's funny - I need a service? It's down. I don't need it? Up and ready to go.

>.<

Edit: I know you can't put the mail address here, but you can contact me via the mail address that this account is tied to.
Edited by Tiapriestess on 4/29/2011 12:53 PM PDT
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Blizzard Employee
Tia, you can also send them to me if you want. I've send S4d1k the info from our previous talks (both times) so I can pass that along to him. I remember the first time we talked, I fully didn't understand the issue (I was a newb to forums) and the second time, last month when you rebrought it up I made a report, so I sent that to him too. I think you still have my info or you can send it to the Mac Box.
________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment
If you can't find it here, contact a rep direct :http://us.blizzard.com/en-us/company/about/contact.html
http://www.surveymk.com/s/RF8K3KG ---- Rate my Baaaaalue Posts. Haala at your sheep!
What do you call a resto druid that melees? A Combat log...
Bah-ah-ah-ah-rains!!!
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90 Human Priest
6220
OK, email sent to you TonyM. All three screenshots are attached. Once S4d1k sees both lists and compares them side by side (easiest when typing the resolutions next to each other), he'll see that the resolutions that have two of the same numeric (1920x1080i/1920x1080p etc.) will be missing the second of those resolutions in WoW's list while OS X's list has both.
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Blizzard Employee
Got it!
________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment
If you can't find it here, contact a rep direct :http://us.blizzard.com/en-us/company/about/contact.html
http://www.surveymk.com/s/RF8K3KG ---- Rate my Baaaaalue Posts. Haala at your sheep!
What do you call a resto druid that melees? A Combat log...
Bah-ah-ah-ah-rains!!!
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90 Human Paladin
6695
Thank you very much. I am very sorry for the inclusion of personal information. I did not consider it carefully enough. Thank you for removing it.

The posts were very helpful. Implementing the suggestion made by Tiaprincess solved my problem. I will also add RAM. Thank you again!

Sincerely,

Pensa
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90 Human Priest
6220
Implementing the suggestion made by Tiaprincess


>.<

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85 Blood Elf Rogue
4505
got absolutely same problem. I bought a monitor AOS 2357fh to my macbook pro 2011 Early , and got that problem.
My desktop resolution is 1920x1080p
H. Frequency is 67KHz
V. Frequency is 60Hz
But When i launch a wow !
04/29/2011 05:33 AMPosted by Pensa
What I see is very blurry graphics and text, seemingly highly pixilated.

The resolution on desktop and game is same 1920x1080 , I'm not sure is it "i" or "p" in game, but on desktop is "p".

In game
H. Frequency 33KHz
V. Freq is 60Hz
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Blizzard Employee
This is a known issues with external displays that are 1080p. We're working on getting this addressed in a future patch, but for now, others did mention a workaround for this.

http://us.battle.net/wow/en/forum/topic/2878769980
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