Here are some highlights of what the new site can offer:
In the new Blizzard customer service website, you will be able to access all support contacts in one convenient location including Web, in-game, and phone support. You’ll also be able to quickly and easily check on the status of your customer service request.
During your ticket submission process, we’ll try our best to identify the problem you’re experiencing and provide potential solutions along the way with relevant smart help.
Once your ticket is submitted, you can communicate with our support team easily through the Web interface much like you would within the forums. You’ll be able to reply to your own ticket, add details after a ticket has been submitted, or even add and clarify additional details should you feel the initial response from support doesn’t solve the problem. To help keep you up to date on the status of your ticket we have also added an option to receive automatic emails whenever your ticket status changes.
We hope that this new site will provide you with the tools you need to contact our support teams quickly to resolve your service issues. We invite you to check out the new site here- http://us.battle.net/support/