Blizzard Customer Service Website
05/25/2011 07:17 AMPosted by PlggyI lol'd at this, total bs haha
Actualy, this is something that will benifit about 75% of the users who come here.
Many of the people who come to this forum.. are asking a question which is covered under the choices on that page... and most of them DEMAND A BLUE POST.
You want an actualy answer from a blizz person, instead of us CSF regulars giving you the same answer, you will get it. Sure there will be a ticket time, it will not be instant, but neither is the forums.
If people want an answer straight from blizz on something, this will be the thing for you.
My issue is with the new feature that allows people to request to join a guild. You have a deny option but no acceptance option and it is really hard to connect to the people making the request. Perhaps there could be a feature that quickly accesses the information on the character as well. Thank you
You just have to create a post, under the most appropriate forum. While 99% of the time you will not get a blue posting in the thread, they have stated MANY times that ALL threads are read. Its up to them if they actualy use the sugestion or not.
This doesn't appear at all to be some system for privately pinging a forum moderator for questions. It just looks like, basically, a fancy personal record keeper for when you open a GM ticket, email (or use the 'ask a question button), or phone to blizz- which is pretty neat, imo, because I like to look back on old communications.
05/24/2011 04:42 PMPosted by EilethaluaThis looks like a very interesting and useful way for those asking about things better kept private to discuss them.
Agreed! I'm sure there is many topics others would prefer to keep private. Also, It does seem a lot better than having to wait for an e-mail to arrive in your inbox, as we are communicating with Blizzard right thru their own support network now.
Hopefully this will avoid many future Battle.net accounts getting compromised, because we are all aware that lots of phishing e-mails do go out daily to players around the world that seem legit when they are not.
Excellent idea this is though, and the ticket system seems the best way to go for discussing issues with Blizzard if you opt to not use the in-game support network. =)
05/27/2011 07:35 PMPosted by RuzzleI'm just glad this isn't a "premium" feature. When I saw the announcement, no offense, I was kind of afraid it would be since the "Cross Realm grouping with friends" is. Not to drag that into here. :)
Yes, I am also pleased that this feature added isn't a "premium" as Blizzard did state "Premium Features" would be coming in the future. I'll probably get the "Premium" stuff anyways, but it is nice to know, this will be available to all Battle.net account holders. =)
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