Getting randomly disconnected every 1-10 min

90 Blood Elf Paladin
16845
Since last night (I don't have an exact time, but it was between 7pm and 9pm EST) I have been getting randomly disconnected and shot back to the login screen. I know others are experiencing the same problem, but I thought I'd add my name to the list of effected users.

  • I have made no changes to my hardware or software configuration in the last month.
  • My network adapter appears to be working normally (Outside of WoW).
  • I am sharing a router with my brother, who plays WoW and is having no problems whatsoever.
  • I have tried using his port on my router, and still got disconnected.
  • I tried using a different IP address, and still got disconnected.
  • I have rebooted everything a dozen times.
  • I copied my brothers WoW installation over to my computer and got the exact same problem with his copy on my hardware.



Nothing that I am doing is helping the situation.

Below is the information that Blizzard commonly requests.


Windows 7 Enterprise

No software based firewall, hardware firewall incorporated into router. Other PC's running WOW on the same router are not having the issue. My system plugged into their working port with their working IP address giving the same problem.

Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20), Driver version 7.2.1127.2008, date 5/14/2009

Cisco Linksys E2000 Advanced Wireless-N Router

Scientific Atlanta DPC2100R2 Cable Modem

Comcast

Wired

Berkley Springs, WV

Tracing route to us.logon.battle.net [12.129.206.130]
over a maximum of 30 hops:

1 3 ms <1 ms <1 ms ASIMOV [192.168.1.1]
2 6 ms 5 ms 7 ms 73.135.180.1
3 7 ms 8 ms 6 ms ge-3-1-sr01.hancock.md.bad.comcast.net [68.86.255.129]
4 7 ms 11 ms 5 ms te-9-1-sr01.hedgesville.wv.bad.comcast.net [68.85.130.165]
5 6 ms 7 ms 10 ms te-9-2-ur01.martinsburg.wv.bad.comcast.net [68.85.130.161]
6 78 ms 59 ms 10 ms ae-5-0-ar04.manassascc.va.bad.comcast.net [68.85.67.117]
7 14 ms 11 ms 12 ms ae-0-0-ar04.capitolhghts.md.bad.comcast.net [68.85.61.77]
8 19 ms 13 ms 13 ms pos-5-1-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.90.241]
9 17 ms 16 ms 27 ms pos-1-3-0-0-pe01.111eighthave.ny.ibone.comcast.net [68.86.86.190]
10 28 ms 24 ms 19 ms 192.205.37.45
11 95 ms 95 ms 94 ms cr2.wswdc.ip.att.net [12.122.84.82]
12 91 ms 93 ms 95 ms cr1.cgcil.ip.att.net [12.122.18.21]
13 98 ms 99 ms 117 ms cr1.cgcil.ip.att.net [12.122.2.53]
14 93 ms 100 ms 99 ms cr1.slkut.ip.att.net [12.122.30.25]
15 94 ms 94 ms 93 ms cr2.la2ca.ip.att.net [12.122.30.30]
16 90 ms 88 ms 86 ms cr2.la2ca.ip.att.net [12.122.30.30]
17 88 ms 85 ms 86 ms gar4.lsrca.ip.att.net [12.122.104.89]
18 86 ms 87 ms 83 ms mdf001c7613r0003-gig-10-1.lax1.attens.net [12.129.193.242]
19 88 ms 86 ms 12.129.211.34 reports: Destination net unreachable.

Trace complete.
Edited by Davidhc on 6/24/2011 6:01 PM PDT
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Support Forum Agent
Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20), Driver version 7.2.1127.2008, date 5/14/2009

I am sharing a router with my brother, who plays WoW and is having no problems whatsoever.

Other PC's running WOW on the same router are not having the issue.

Let's get the Realtek drivers updated first:

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=5&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false#RTL8111B/RTL8168B/RTL8111/RTL8168%3Cbr%3ERTL8111C/RTL8111CP/RTL8111D%28L%29%3Cbr%3ERTL8168C/RTL8111DP/RTL8111E%3Cbr%3ERTL8168E

Then I'd check for any checksum offloading or offload options, and disable them all:

http://us.blizzard.com/support/article/nic
________________________________________________
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90 Blood Elf Paladin
16845
I updated the drivers, as suggested.

I also turned off ALL checksum offloading options, as suggested.

Neither had any effect. I am still being disconnected randomly. Sometimes I can stay on for 10 minutes or so, other times I disconnect shortly after logging in.
Edited by Walls on 6/24/2011 7:14 PM PDT
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Support Forum Agent
Let's a try a Selective Startup: http://us.blizzard.com/support/article/backgroundapps

I'd also make sure this isn't account-specific. Have you tried playing on your brother's computer, and has your brother tried playing his account on your computer?
________________________________________________
Account and Technical Services
If the Forum isn't helping, contact a Support Rep directly: http://us.blizzard.com/en-us/company/about/contact.html
'There's an old saying about those who forget history. I don't remember it, but it's good.'

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90 Blood Elf Paladin
16845
Selective startup had no effect, the problem persisted.

Me and my brother swapped seats for a little bit. I never had a single disconnect while playing on his computer, while he experienced multiple disconnects on mine. We can assume that the problem is not account related.

Just for the sake of it, I tried replacing my NIC with a spare working NIC that I had sitting around. I disabled the onboard NIC so it would not interfere. The problem persisted.

At this point the only other things I can do would be to physically swap mine and my brother's PC's, which would give us a valid test of the network cables. The cables run through the ceiling, so swapping the systems would be easier than swapping the cables.

If the problem follows the PC, then I guess Ill have to do a full reinstall of the OS, which I am seriously dreading.

I will report back tomorrow after I have successfully tested the cabling.
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90 Blood Elf Paladin
16845
Well, I tested the cable and it seems to okay.

I guess that means I'll have to restore the OS from scratch. Lets hope this fixes it.

I'll check back in a couple of hours, hopefully it will be fixed at that point.

If not? /sigh
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90 Blood Elf Paladin
16845
Okay, upon a full restore I am still having the issue.

Thinking it may be a ram issue I removed one pair of ram from my system, but unfortunately the problem persisted.

I then removed the other pair and reinstalled the first pair, but unfortunately the problem still persisted.

I tried running the game off an external drive, but that didn't help either.

Also, I changed the password on my account, as well, with no effect.

I'm pulling at stings here.
Edited by Walls on 6/25/2011 7:37 PM PDT
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90 Undead Warlock
13325
I feel the problem is on blizzard's end. I and many others are having the exact same problem that suddenly arised within the past couple days. I've never had disconnect issues till recently and I've played this game for 5 years.

This is the thread I posted in and was helped by a blue. Didn't fix anything though.

http://us.battle.net/wow/en/forum/topic/2721372384?page=1
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90 Blood Elf Paladin
16845
I have to admit, I'm starting to get really frustrated. I've been playing this game since Vanilla and this is the first time this has ever happened to me.

I made no changes to my system before this started happening. One minute I was fine, I had been playing all day. The next minute I was disconnecting like mad.

It's like something or someone doesn't want me to play.
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90 Blood Elf Paladin
16845
I did another Traceroute, if it helps.

Tracing route to us.logon.battle.net [12.129.206.130]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms ASIMOV [192.168.1.1]
2 6 ms 5 ms 5 ms 73.135.180.1
3 8 ms 7 ms 8 ms ge-3-1-sr01.hancock.md.bad.comcast.net [68.86.255.129]
4 9 ms 7 ms 6 ms te-9-1-sr01.hedgesville.wv.bad.comcast.net [68.85.130.165]
5 7 ms 7 ms 10 ms te-9-2-ur01.martinsburg.wv.bad.comcast.net [68.85.130.161]
6 17 ms 9 ms 9 ms ae-5-0-ar04.manassascc.va.bad.comcast.net [68.85.67.117]
7 12 ms 13 ms 14 ms ae-1-0-ar04.whitemarsh.md.bad.comcast.net [68.85.61.73]
8 18 ms 18 ms 19 ms pos-3-1-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.90.77]
9 20 ms 16 ms 12 ms pos-0-4-0-0-pe01.ashburn.va.ibone.comcast.net [68.86.86.146]
10 19 ms 19 ms 16 ms 192.205.37.45
11 87 ms 88 ms 86 ms cr2.wswdc.ip.att.net [12.122.84.82]
12 83 ms 87 ms 84 ms cr1.cgcil.ip.att.net [12.122.18.21]
13 96 ms 83 ms 83 ms cr2.dvmco.ip.att.net [12.122.31.85]
14 86 ms 88 ms 88 ms cr2.dvmco.ip.att.net [12.122.31.85]
15 83 ms 85 ms 83 ms cr2.la2ca.ip.att.net [12.122.30.30]
16 85 ms 85 ms 84 ms gar4.lsrca.ip.att.net [12.122.104.89]
17 84 ms 85 ms 85 ms 12-122-254-226.attens.net [12.122.254.226]
18 82 ms 86 ms 84 ms mdf001c7613r0003-gig-10-1.lax1.attens.net [12.129.193.242]
19 85 ms 85 ms 85 ms mdf001c7613r0003-gig-10-1.lax1.attens.net [12.129.193.242]
20 * * * Request timed out.
21 * * * Request timed out.
22 12.129.211.34 reports: Destination net unreachable.

Trace complete.
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90 Human Death Knight
9090
Hey, Walls. Do you have toons on multiple servers? My mains are all on Silvermoon now, but I have a bunch of old 80's on Exodar. I'm having this same issue on all my Silvermoon toons, but was able to stay logged in on Exodar for over an hour last night without get DC'd.

Wondering if this is common with others having this problem. I also notice that most of us having this problem are on Win7.

My thread is here: http://us.battle.net/wow/en/forum/topic/2721383747
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90 Blood Elf Paladin
16845
Just for grins I went ahead and rolled a character on Exodar, and was able to stay logged into him without interruption for well over an hour. I'm going to try a few of my other characters on different servers after lunch.
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90 Blood Elf Paladin
16845
I just confirmed this again. I spent 2 hours on Dark Iron playing my rogue. I stayed connected the entire time. No disconnects.
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90 Blood Elf Paladin
16845
I rebuilt the routing table on my machine, but unfortunately that didn't fix it either. The routing table on one of the servers between myself and Suramar may be hosed.
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90 Human Death Knight
9090
Walls, in your /World of Warcraft/logs sub, do you have a repair-on-demand.log file? Check towards the end of it for something like this:

It looks like this coincides with the start of my problems. Just clipped the top part, the messages on that startup go on for pages.

#-----------------------------------------------------------
# System started at 2011-06-22 23:03:33.9388
# system: YGGDRASIL
#-----------------------------------------------------------
00:07:17.0931 Detected corruption for MD5 block #0, amount = 16384
00:07:17.0931 Corruption in archive = Data\expansion1.MPQ, file = World\Maps\Expansion01\Expansion01_43_18_tex1.adt
00:07:17.0931 Succeeded to mark data (offset = 95198245, length = 16384) remote
00:07:17.5178 Succeeded to re-read data (offset = 0, length = 16384)
00:07:17.5179 Succeeded to mark data (offset = 95456204, length = 16) remote
00:07:17.6429 Succeeded to re-read MD5 (offset = 257959, length = 16)
00:07:17.6605 Detected corruption for MD5 block #1, amount = 16384
00:07:17.6605 Corruption in archive = Data\expansion1.MPQ, file = World\Maps\Expansion01\Expansion01_43_18_tex1.adt
00:07:17.6605 Succeeded to mark data (offset = 95214629, length = 16384) remote
00:07:17.7954 Succeeded to re-read data (offset = 16384, length = 16384)
00:07:17.7954 Succeeded to mark data (offset = 95456220, length = 16) remote
00:07:17.8634 Succeeded to re-read MD5 (offset = 257975, length = 16)
00:07:17.8636 Detected corruption for MD5 block #2, amount = 16384
00:07:17.8636 Corruption in archive = Data\expansion1.MPQ, file = World\Maps\Expansion01\Expansion01_43_18_tex1.adt
00:07:17.8636 Succeeded to mark data (offset = 95231013, length = 16384) remote
00:07:17.9968 Succeeded to re-read data (offset = 32768, length = 16384)
00:07:17.9968 Succeeded to mark data (offset = 95456236, length = 16) remote
00:07:18.0643 Succeeded to re-read MD5 (offset = 257991, length = 16)
00:07:18.0644 Detected corruption for MD5 block #3, amount = 16384
00:07:18.0644 Corruption in archive = Data\expansion1.MPQ, file = World\Maps\Expansion01\Expansion01_43_18_tex1.adt
00:07:18.0644 Succeeded to mark data (offset = 95247397, length = 16384) remote
00:07:18.2036 Succeeded to re-read data (offset = 49152, length = 16384)
00:07:18.2036 Succeeded to mark data (offset = 95456252, length = 16) remote
00:07:18.2693 Succeeded to re-read MD5 (offset = 258007, length = 16)
00:07:18.2694 Detected corruption for MD5 block #4, amount = 16384
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90 Night Elf Druid
7005
Exact same issue. My issue arose at the exact same time as yours. (The worst part of it anyways).

The fact that I play other MMO's (Rift, League of Legends, etc.) and have no troubles whatsoever is telling me that this isn't an issue on my end. This has something to do with Blizzard.

I pay money to play a game that I cannot enjoy. Obviously I'm not the only one getting extremely frustrated here.
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85 Blood Elf Paladin
9745
I'm having this issue as well as certain spikey lag issues. But its completly random. Sometimes i can be on the entire time without a disconnect. And then others ill disconnect almost every 10 minutes or so.
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90 Blood Elf Paladin
16845
The last entry in my repair-on-demand log file is dated 2011-05-24, so I don't think that's going to be helpful for me.

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90 Night Elf Druid
7005
I start to disconnect the very second I log in. All I can do is chat. After 1-3 minutes, I get booted off to the login screen.
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