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Open another ticket, you can always repeatidlyl repition it to be changed. If they remain inactive for too long, even if the player still exists and has the character sitting down never logging on, you might be able to do it.
But if it's some kind of bank alt, forget about it.
Threats of violence. We take these seriously and will alert the proper authorities.
Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.
Harassing or discriminatory language. This will not be tolerated.