From that earlier post, the band noted that everything was meant to be fun. While it might have been okay for some people, for others, it clearly indicated that blizzard as a company was acting completely different than the promises to provide an enjoyable experience for everyone.
I am glad that the president himself did something like this, Kudos to you, Mr Morhaime. It makes me proud to be your customer. But I do hope that you folks at Blizzard learnt something from this lesson and not repeat it in the future.