Topic Alternate keyboard layout gone in Patch 4.3
Euin
Norgannon
Euin
85 Night Elf Druid
11565
I have MacBook Pro and use the Dvorak keyboard layout for typing. While it has worked fine since the latter part of The Burning Crusade, with the new content patch (4.3) I have to be in QWERTY to move correctly, then switch back to Dvorak to type. You can imagine how this can become cumbersome and frustrating, especially in groups and under the pressure of dungeons and raids.

I tried turning off the new Mac specific feature to not use MacOS shortcuts and it didn't make a difference.

Am I going to have to remap all my keybindings to make this work?
Kisofdeath
Borean Tundra
Kisofdeath
85 Blood Elf Death Knight
4465
I have a similiar problem in that I have been using an Apple extended keyboard and use function keys F13 through F19. F13, F14 and F16 still respond, but F15, F17, F18 and F19 don't. Turning off the new Mac specific feature has no effect. These keys have been working perfectly until yesterday's update to patch 4.3.

I am also hoping I won't have to reconfigure my keybindings. Does anyone know how to fix this problem?
Machkhan
Machkhan
Support Forum Agent
Edited by TonyM on 11/30/11 4:48 PM (PST)
Thanks Euin, I'll see what I can find out. Can you post some specs about your Mac, so I know what kind we are working with?

Obtaining System Information
    1. Hold the "Option" Key and choose "System Profiler/Information" from the Apple Menu.

    2. Copy the information from the following sections:
  • Hardware (remove the Serial Number line)
  • Graphics/Displays
  • Software (remove the Computer Name and User Name lines)


@Kisofdeath - Your issue is not the same, but we are aware of it and are looking into the matter. You can read more here: http://us.battle.net/wow/en/forum/topic/3657435794
________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment || Fri-Tue 1:45 pm - 10:45 pm CST
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Zonarosa
Aegwynn
Zonarosa
16 Night Elf Rogue
0
I'm having the same problem. I started a thread already before I found this topic. My post is at http://us.battle.net/wow/en/forum/topic/3657436261.

My system info is below. It would be great to get this resolved. As Euin said, it's a pain trying to work around it.

Thanks!

Model Name: iMac
Model Identifier: iMac8,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.8 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 6 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: IM81.00C1.B00
SMC Version (system): 1.30f1
Serial Number (system): ---
Hardware UUID: ---


ATI Radeon HD 2600 Pro:

Chipset Model: ATI Radeon HD 2600 Pro
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x9583
Revision ID: 0x0000
ROM Revision: 113-B2250L-259
EFI Driver Version: 01.00.259
Displays:
iMac:
Resolution: 1920 x 1200
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes



System Software Overview:

System Version: Mac OS X 10.7.2 (11C74)
Kernel Version: Darwin 11.2.0
Boot Volume: ----
Boot Mode: Normal
Computer Name: ----
User Name: ----
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 17 minutes
Kranah
Alleria
Kranah
83 Night Elf Priest
2880
Edited by Kranah on 11/30/11 9:40 PM (PST)
Similar. I already posted on Zonarosa's thread, though I think I'll still copy over some of the info I put there.

From the looks of things, I still get the 'QWERTY command' bit when I'm typing stuff in the chat line (considering that I can C/P as if using QWERTY), but only then...

I think this is happening because of one of these two changes in the patch:
  • [Mac] Added functionality to allow using the Command key instead of the Control key on Apple keyboards. This can be enabled in Mac Options.
  • [Mac] Added functionality to disable Mac OS system keyboard shortcuts so that they do not interfere with keyboard shortcuts in WoW. This can be enabled in Mac Options.


Admittedly, I'm not sure how those would effect QWERTY command, but since those are the only ones that mention both Mac and keyboard bindings, they're looking like the most likely candidates. I tried enabling and disabling them both with no change, though.

If this could be fixed, I'd appreciate it. =)



Model Name: iMac
Model Identifier: iMac8,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 6 MB
Memory: 3 GB
Bus Speed: 1.07 GHz
Boot ROM Version: IM81.00C1.B00
SMC Version (system): 1.29f1


ATI Radeon HD 2400 XT:

Chipset Model: ATI Radeon HD 2400
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 128 MB
Vendor: ATI (0x1002)
Device ID: 0x94c8
Revision ID: 0x0000
ROM Revision: 113-B2250H-259
EFI Driver Version: 01.00.259
Displays:
iMac:
Resolution: 1680 x 1050
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Display Connector:
Status: No Display Connected

System Version: Mac OS X 10.6.8 (10K549)
Kernel Version: Darwin 10.8.0
Boot Mode: Normal
Secure Virtual Memory: Not Enabled
64-bit Kernel and Extensions: No
Time since boot: 9:09
Goodsmile
Dreadmaul
Goodsmile
85 Goblin Shaman
7620
I do not sure is mine the same problem. I've posted mine thread mins ago , so i'll just copy it here.

Well after 4.3 patch , when ever I change to alternate language keyboard set [pressing command + spacebar] it make my keybinding error . My hotkeys are useless and my binding for movement totally twisted and then crash afterward, even when I disable all add-ons.

I've already send some report by the build in system.

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 4 MB
Memory: 4 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MBP61.0057.B0C
SMC Version (system): 1.58f16
Sudden Motion Sensor:
State: Enabled

NVIDIA GeForce GT 330M:

Chipset Model: NVIDIA GeForce GT 330M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0a29
Revision ID: 0x00a2
ROM Revision: 3560
gMux Version: 1.9.21
Displays:
Color LCD:
Resolution: 1440 x 900
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Display Connector:
Status: No Display Connected

System Software Overview:

System Version: Mac OS X 10.6.8 (10K549)
Kernel Version: Darwin 10.8.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: No
Time since boot: 2:39


and my alternate language is Thai , just in case u need to know it.
Ixana
Silvermoon
Ixana
85 Blood Elf Mage
6150
I have the same problem as Kranah. Some of my commands seem to work with the AZERTY keyboard layout while I can still chat with the QWERTY keyboard layout.

I couldn't access my world map with "M". When I went to check the keybinding and tried to write "M", it wrote "," as though I had an AZERTY keyboard... My OS is in french, but my keyboard settings are "french canadian CSA".

Nom du modèle: iMac
Identifiant du modèle: iMac7,1
Nom du processeur: Intel Core 2 Duo
Vitesse du processeur: 2,4 GHz
Nombre de processeurs: 1
Nombre total de cœurs: 2
Cache de niveau 2: 4 Mo
Mémoire: 3 Go
Vitesse du bus: 800 MHz
Version de la ROM de démarrage: IM71.007A.B03
Version SMC (système): 1.20f4

ATI Radeon HD 2600 Pro :

Jeu de composants: ATI,RadeonHD2600
Type: Processeur graphique (GPU)
Bus: PCIe
Longueur de la voie PCIe: x16
VRAM (totale): 256 Mo
Fournisseur: ATI (0x1002)
Identifiant du périphérique: 0x9583
Identifiant de révision: 0x0000
Révision de la ROM: 113-B2250F-219
Version du gestionnaire EFI: 01.00.219
Moniteurs:
iMac :
Résolution: 1680 x 1050
Profondeur de pixels: Couleurs 32 bits (ARGB8888)
Moniteur principal: Oui
Miroir: Désactivé
Connecté: Oui
Intégré: Oui

Vue d’ensemble du logiciel système :

Version du système: Mac OS X 10.7.2 (11C74)
Version du noyau: Darwin 11.2.0
Volume de démarrage: Macintosh HD
Mode de démarrage: Normal
Nom de l’ordinateur:--
Nom de l’utilisateur:--
Mémoire virtuelle sécurisée: activée
Noyau et extensions 64 bits: Oui
Temps depuis le démarrage: 1 jour34 minutes

Support Forum Agent
We'd like to gather more information regarding this issue. Please, follow the instructions below to send us a system profile.

For 10.5.x or 10.6.x:

1. Hold down Option and click the Apple menu.
2. Continue holding down Option and choose "System Profiler".
3. When the System Profiler has finished gathering its data, click "File" then "Save As..."
4. Add your name to the filename, and save it to your Desktop for easy location.
5. Attach the file to your ticket.

For 10.7.x:

1. Click the Apple menu.
2. Click About this Mac, then System Information.
3. When the System Profiler has finished gathering its data, click "File" then "Save"
4. Add your name to the filename, and save it to your Desktop for easy location.
5. Attach the file to your ticket.

Then, click on "Support" in the top right of the page and select "Ask a question". Fill out the form and attach the file. In the form please fill in the issue at hand and make sure you include you are on a Mac.

Also, if you look in WoW/Logs/Errors, you'll find any crash reports that have been created. If you could attach the most recent log, that will help quite a bit. Thanks!
Howlwinds
Uldum
Howlwinds
85 Worgen Hunter
2370
Edited by Howlwinds on 12/3/11 6:17 AM (PST)
I have the exact same problem that Daphné i even sended 2 tickets the first was was answered with a solution to try, my second ticket is still in waiting. I send my second ticket because the solution was a failed.

Here a copy of my second ticket who is still in waiting of a answer:

I did all you told me to do, but i still got the same problem. I think it's a key binding problem, because the keys on my keyboard work fine in WoW in-game chat and in all other applications on my mac.
My problem still is:
In my WoW in-game key binding windows Map is key binding to the key "m" but on my keyboard i must press the key ";" to open Map.

If i try to key binding the keys ( by pressing those keys on my keyboard) "m" or "," or "." to any functions, it's like i pressed the key "." for all the three keys. Like if the keys"m" or "," or "." is the same as key "."

If i try to key binding the key "^" ( by pressing those keys on my keyboard) to any functions it's like i pressed the key "6" Like if the key "^" is the same key as the key "6"

SO PLEASE try to fix it or find a solution. So i can go on playing WoW and not a broken game.

i think my ticket number is Ticket US21625453.

I hope that will help advance the solution.

EDIT: I just did a test in game when i switched to Canadian-English keyboard,all my keys in my keybinding worked fine.

Here my system info too:


Informations matériel :

Nom du modèle: Mac mini
Identifiant du modèle: Macmini2,1
Nom du processeur: Intel Core 2 Duo
Vitesse du processeur: 2 GHz
Nombre de processeurs: 1
Nombre total de cœurs: 2
Cache de niveau 2: 4 Mo
Mémoire: 2 Go
Vitesse du bus: 667 MHz
Version de la ROM de démarrage: MM21.009A.B00
Version SMC (système): 1.19f0
Numéro de série (système): G87343FCYL4
UUID du matériel: 00000000-0000-1000-8000-0016CBAB3C7A


Version du système: Mac OS X 10.7.2 (11C74)
Version du noyau: Darwin 11.2.0
Volume de démarrage: Drakis07-1 HD
Mode de démarrage: Normal
Nom de l’ordinateur: Ordinateur de Francis Bergeron
Nom de l’utilisateur: Francis Bergeron (Drakis07)
Mémoire virtuelle sécurisée: activée
Noyau et extensions 64 bits: Non
Temps depuis le démarrage: 39 minutes


Intel GMA 950 :

Jeu de composants: GMA 950
Type: Processeur graphique (GPU)
Bus: Intégré
VRAM (totale): 64 Mo de mémoire système partagée
Fournisseur: Intel (0x8086)
Identifiant du périphérique: 0x27a2
Identifiant de révision: 0x0003
Moniteurs:
Acer AL2216W :
Résolution: 1680 x 1050 @ 60 Hz
Profondeur de pixels: Couleurs 32 bits (ARGB8888)
Numéro de série du moniteur: L74090386340
Moniteur principal: Oui
Miroir: Désactivé
Connecté: Oui
Rotation: Géré
Machkhan
Machkhan
Support Forum Agent
Edited by TonyM on 12/1/11 12:01 PM (PST)
Thanks all. We're aware of this our team are working on addressing this. This happens in more than Dvorak layouts, as this has been reported for international layouts, and even some US layouts. We'll post back when we know more. Here is the symptoms that may help describe this issue:

Keyboard controls do not match the keybinds: e.g. in Russian if you had WASD for movement you would move right when you press "A", use a spell from your action bar if you press "W" etc.

This may be different outputs depending on the language/layout you have, but essentially it's the same key input issues.
________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment || Fri-Tue 1:45 pm - 10:45 pm CST
http://www.surveymk.com/s/RF8K3KG ---- Rate my Baaaaalue Posts. How's this sheep doing?
Mac Blue will make you JUMP JUMP
TonyM will make you JUMP JUMP
Blue Posts will make you JUMP JUMP
Euin
Norgannon
Euin
85 Night Elf Druid
11565
Sorry for the delay. Here are the specs for my system:

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro5,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP51.007E.B05
SMC Version (system): 1.33f8
Serial Number (system):
Hardware UUID: 4AC17F2E-3C37-5271-A9C8-AB2F22C4A9ED
Sudden Motion Sensor:
State: Enabled


NVIDIA GeForce 9400M:

Chipset Model: NVIDIA GeForce 9400M
Type: GPU
Bus: PCI
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0863
Revision ID: 0x00b1
ROM Revision: 3437
gMux Version: 1.7.3
Displays:
Color LCD:
Resolution: 1440 x 900
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Display Connector:
Status: No Display Connected


NVIDIA GeForce 9600M GT:

Chipset Model: NVIDIA GeForce 9600M GT
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0647
Revision ID: 0x00a1
ROM Revision: 3437
gMux Version: 1.7.3
Displays:
Display Connector:
Status: No Display Connected
Display Connector:
Status: No Display Connected



System Software Overview:

System Version: Mac OS X 10.6.8 (10K549)
Kernel Version: Darwin 10.8.0
Boot Volume: Master Control Program
Boot Mode: Normal
Computer Name:
User Name:
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: No
Time since boot: 21:55


Thanks much for the help!!
Daphné
Stormreaver
Daphné
85 Night Elf Druid
7600
ty TonyM for the update. Keep on trucking...

Thanks all. We're aware of this our team are working on addressing this. This happens in more than Dvorak layouts, as this has been reported for international layouts, and even some US layouts. We'll post back when we know more. Here is the symptoms that may help describe this issue:

Keyboard controls do not match the keybinds: e.g. in Russian if you had WASD for movement you would move right when you press "A", use a spell from your action bar if you press "W" etc.

This may be different outputs depending on the language/layout you have, but essentially it's the same key input issues.
________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment || Fri-Tue 1:45 pm - 10:45 pm CST
http://www.surveymk.com/s/RF8K3KG ---- Rate my Baaaaalue Posts. How's this sheep doing?
Mac Blue will make you JUMP JUMP
TonyM will make you JUMP JUMP
Blue Posts will make you JUMP JUMP
Moumou
Moon Guard
Moumou
85 Tauren Paladin
6145
I have same problem as Ixana. My map is under the ";" key and when i try to change my keybindings it puts ".". My "^" key is now acting like it is a "6".

Here are my specs (sorry in french as well):

Informations matériel :

Nom du modèle : iMac
Identifiant du modèle : iMac11,1
Nom du processeur : Intel Core i7
Vitesse du processeur : 2,8 GHz
Nombre de processeurs : 1
Nombre total de cœurs : 4
Cache de niveau 2 (par cœur) : 256 Ko
Cache de niveau 3 : 8 Mo
Mémoire : 8 Go
Vitesse d’interconnexion du processeur : 4.8 GT/s
Version de la ROM de démarrage : IM111.0034.B02
Version SMC (système) : 1.54f36

ATI Radeon HD 4850 :

Jeu de composants : ATI Radeon HD 4850
Type : Processeur graphique (GPU)
Bus : PCIe
Longueur de la voie PCIe : x16
VRAM (totale) : 512 Mo
Fournisseur : ATI (0x1002)
Identifiant du périphérique : 0x944a
Identifiant de révision : 0x0000
Révision de la ROM : 113-B9110C-425
Version du gestionnaire EFI : 01.00.383
Moniteurs :
iMac :
Résolution : 2560 x 1440
Profondeur de pixels : Couleurs 32 bits (ARGB8888)
Moniteur principal : Oui
Miroir : Désactivé
Connecté : Oui
Intégré : Oui
Type de connexion : DisplayPort

Vue d’ensemble du logiciel système :

Version du système : Mac OS X 10.6.8 (10K549)
Version du noyau : Darwin 10.8.0
Volume de démarrage : x
Mode de démarrage : Normal
Mémoire virtuelle sécurisée : non activée
Noyau et extensions 64 bits : Non
Temps depuis le démarrage : 1 jour 13:07


Anyway =) Hopefully a solution will be found soon !
Machkhan
Machkhan
Support Forum Agent
We're working on it :) It can happen to any sort of keyboard layout, English, Spanish, Russian, Portuguese, etc. You can keep an eye out on our master thread here: http://us.battle.net/wow/en/forum/topic/3657426919

________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment || Sunday to Thursday 11:00 am - 8:00 pm CST
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The mechanical sheep with a heart of gold...
If at first you don't succeed... call it Version 1.0..
Sunnyhorns
Uldum
Sunnyhorns
85 Tauren Paladin
950
@TonyM Can you tell us if the problem will be solved in a few months, in a few weeks or a few days approximativly

And if they making some progress so far.
Machkhan
Machkhan
Support Forum Agent
They are making progress. This requires a client side patch to address the issue, but I don't have an ETA for this. But It is one of the things we will get addressed.
________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment || Sunday to Thursday 11:00 am - 8:00 pm CST
http://www.surveymk.com/s/RF8K3KG ---- Rate my Baaaaalue Posts. How's this sheep doing?
The mechanical sheep with a heart of gold...
If at first you don't succeed... call it Version 1.0..
Mustaffah
Warsong
Mustaffah
85 Troll Mage
1160
Is there any news about this problem? :D
Machkhan
Machkhan
Support Forum Agent
It's still being worked on, so no ETA yet.
________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment || Sunday to Thursday 11:00 am - 8:00 pm CST
http://www.surveymk.com/s/RF8K3KG ---- Rate my Baaaaalue Posts. How's this sheep doing?
The Mechanical sheep formerly known as as TonyM!
If at first you don't succeed... call it Version 1.0..
Howlwinds
Uldum
Howlwinds
85 Worgen Hunter
2370
So what is the status of the progress about the problem?
Machkhan
Machkhan
Support Forum Agent
It should be addressed. The PTR is open. I had no issues, and you are more than welcome to try it out. Since this affects users based on what layout they choose, I would recommend you test this out too.
________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment
http://www.surveymk.com/s/RF8K3KG ---- Rate my Baaaaalue Posts. How's this sheep doing?
The Mechanical sheep formerly known as as TonyM!
If at first you don't succeed... call it Version 1.0..

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