Topic "Assertion Failed!" Crashes
Omegal
Whisperwind
Omegal
MVP
85 Human Warrior
13285
Edited by Omegal on 12/18/11 10:55 AM (PST)
Crash reports that are Assertion Failed! (NOT fatal exceptions) on a patch day are about 9/10, a gone wrong patch, either the patch file itself, or cache updating after the fact.

A LOT of crash reports on forum today are indicating both problems, some only have one some probably only have other some have both. So here are some steps to take if you are having an Assertion Failed! crash

If you don't know what to look for to see if this is your type of crash, look for this
Assertion Failed!

App: /Applications/World of Warcraft/World of Warcraft.app
File: (unknown)
Line: 0
Error Code: 0x85100086
Time: 2011-08-10 00.00.26 BRT

Assertion: Failed to read file from local.

Details: (Streaming Status: Enabled / Mfil Rdy / Data Rdy, Build: 15005)
[21] err=0 text=SFileReadFile - WORLD\WMO\NORTHREND\DALARAN\ND_DALARAN_070.wmo - Data/wow-update-base-14333.MPQ
[20] err=-2062548855 text=ReadSource - Read source error WORLD\WMO\NORTHREND\DALARAN\ND_DALARAN_070.wmo - Data/Cache/patch-base-13596.MPQ 1329645 193
[19] err=87 text=mopaq_read - fail to repair offset 0 amount 193
[18] err=87 text=ReadData - fail to repair non-streamed file offset 0 amount 193
[17] err=1006 text=RepairCacheFile - Error in deleting DBFilesClient\KeyChain.db2



So here is what you should do if you want to at least see if it's just a temp (cache) file issue:
  • Delete cache folder inside wow folders root directory
  • Go to Wow folder/Data then delete the entire "cache" folder.
  • Then go into wow folder/WTF and delete launcher.wtf file.
  • Now rerun LAUNCHER (not wow app), and do not disturb it until it says "wow is up to date".
  • See if you still crash.

  • IF you still Have problems, then your Data/wow-update-base-14946.MPQ is in fact also damaged. which means additional steps:
  • Delete cache folder inside wow folders root directory
  • Go to wow folder/Data/wow-update-base-14946.MPQ and delete this file
  • Go to Wow folder/Data then delete the entire "cache" folder.
  • Then go into wow folder/WTF and delete launcher.wtf file.
  • Now run repair app from wow folder and wait until complete
  • Now rerun LAUNCHER (not wow app), and do not disturb it until it says "wow is up to date".
  • See if you still crash.

  • If downloading 800MB isn't a big deal and you wanna save time just right off kill wow-update-base-14946.MPQ for good measure and take the extra time to repair. Take no chances if you can help it. Save wasting doing the cache files twice. Because if you reset temp files and that alone doesn't fix it, you will need to reset them again AFTER fixing the damaged patch file to ensure a clean cache is created off a GOOD patch file.

    I only recommend trying cache only first without adidtional steps to those like me who take 2-3 hours to download an 800M file and may want to see if faster way works first, worst case it doesn't you waste 10-20min. But better then wasting 3 hours if you don't have to.
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    Machkhan
    Machkhan
    Support Forum Agent
    /Stickied.

    Thanks Oatmeal, erm Omegal for the post ;)
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    Carhartt
    Cho'gall
    Carhartt
    85 Dwarf Hunter
    6345

    I followed each step, up to and including the last one. to no avail.

    Omegal
    Whisperwind
    Omegal
    MVP
    85 Human Warrior
    13285
    Car your error isn't an assertion error so something else is going wrong with your report, i just looked at it, you had a fatal exception.
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    Carhartt
    Cho'gall
    Carhartt
    85 Dwarf Hunter
    6345
    Ugh, any ideas?
    Lookashaman
    Stormreaver
    Lookashaman
    85 Draenei Shaman
    5320
    Omegal, i followed each step and like Car, i've had no help what so ever. Could i just re download cataclysm, or would there be any point for that?
    Omegal
    Whisperwind
    Omegal
    MVP
    85 Human Warrior
    13285
    your crash is also "Exception Raised!"

    these steps solve the "Assertion Failed!" errors. but you and car might have the same crash though so comparing your specs could be productive if tony moves your notes together, collects system profiler reports from both of you. i'm sure it'd be very helpful
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    Jaenelle
    Nordrassil
    Jaenelle
    85 Blood Elf Priest
    2515
    Edited by Jaenelle on 11/29/11 9:00 PM (PST)
    I'm getting crashes in WoW whenever I enable outdated addons, but WoW doesn't actually shut down. It goes into an infinite loop, and the main thread looks like

    User stack:
    40 start + 41 (in World of Warcraft) [0xb25fd]
    40 start + 251 (in World of Warcraft) [0xb26cf]
    40 start + 7518 (in World of Warcraft) [0xb4332]
    40 AssertAndCrash + 2614275 (in World of Warcraft) [0x9ff7d3]
    40 AssertAndCrash + 191549 (in World of Warcraft) [0x7b000d]
    40 start + 1738 (in World of Warcraft) [0xb2c9e]
    40 -[NSApplication run] + 911 (in AppKit) [0x9bce3c22]
    40 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113 (in AppKit) [0x9bce78ab]
    40 _DPSNextEvent + 678 (in AppKit) [0x9bce8040]
    40 BlockUntilNextEventMatchingListInMode + 88 (in HIToolbox) [0x9b6d1c0a]
    40 ReceiveNextEventCommon + 168 (in HIToolbox) [0x9b6d1cc6]
    40 RunCurrentEventLoopInMode + 318 (in HIToolbox) [0x9b6caa7f]
    40 CFRunLoopRunInMode + 120 (in CoreFoundation) [0x9adc5798]
    40 CFRunLoopRunSpecific + 332 (in CoreFoundation) [0x9adc58ec]
    40 __CFRunLoopRun + 1888 (in CoreFoundation) [0x9adc63e0]
    40 __CFRunLoopDoTimer + 743 (in CoreFoundation) [0x9ade7327]
    40 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22 (in CoreFoundation) [0x9ade7996]
    40 __NSFireTimer + 166 (in Foundation) [0x939ddd03]
    40 start + 7905 (in World of Warcraft) [0xb44b5]
    40 AssertAndCrash + 191642 (in World of Warcraft) [0x7b006a]
    40 AssertAndCrash + 189667 (in World of Warcraft) [0x7af8b3]
    40 AssertAndCrash + 177194 (in World of Warcraft) [0x7ac7fa]
    40 GetBattlenetAllocator + 1781699 (in World of Warcraft) [0x2d9793]
    40 GetBattlenetAllocator + 1770795 (in World of Warcraft) [0x2d6cfb]
    40 AssertAndCrash + 2589930 (in World of Warcraft) [0x9f98ba]
    40 GetBattlenetAllocator + 4730887 (in World of Warcraft) [0x5a97d7]
    40 GetBattlenetAllocator + 4727104 (in World of Warcraft) [0x5a8910]
    40 GetBattlenetAllocator + 6131916 (in World of Warcraft) [0x6ff89c]
    40 GetBattlenetAllocator + 6130925 (in World of Warcraft) [0x6ff4bd]
    40 AssertAndCrash + 1026475 (in World of Warcraft) [0x87bd7b]
    40 AssertAndCrash + 1024992 (in World of Warcraft) [0x87b7b0]
    40 AssertAndCrash + 1025392 (in World of Warcraft) [0x87b940]
    40 AssertAndCrash + 908154 (in World of Warcraft) [0x85ef4a]
    40 AssertAndCrash + 907359 (in World of Warcraft) [0x85ec2f]
    40 AssertAndCrash + 1089265 (in World of Warcraft) [0x88b2c1]
    40 AssertAndCrash + 1137731 (in World of Warcraft) [0x897013]
    40 AssertAndCrash + 1136427 (in World of Warcraft) [0x896afb]
    40 AssertAndCrash + 1086689 (in World of Warcraft) [0x88a8b1]
    40 AssertAndCrash + 1145252 (in World of Warcraft) [0x898d74]
    18 AssertAndCrash + 1241762 (in World of Warcraft) [0x8b0672]
    17 AssertAndCrash + 1140638 (in World of Warcraft) [0x897b6e]
    4 GetBattlenetAllocator + 6058822 (in World of Warcraft) [0x6edb16]
    3 GetBattlenetAllocator + 6057380 (in World of Warcraft) [0x6ed574]
    1 GetBattlenetAllocator + 6056984 (in World of Warcraft) [0x6ed3e8]
    1 GetBattlenetAllocator + 6056959 (in World of Warcraft) [0x6ed3cf]
    1 GetBattlenetAllocator + 6056828 (in World of Warcraft) [0x6ed34c]
    1 GetBattlenetAllocator + 6057925 (in World of Warcraft) [0x6ed795]
    2 GetBattlenetAllocator + 6059770 (in World of Warcraft) [0x6edeca]
    1 strlen + 20 (in libsystem_c.dylib) [0x979a0d54]
    1 AssertAndCrash + 1087951 (in World of Warcraft) [0x88ad9f]
    1 AssertAndCrash + 1201380 (in World of Warcraft) [0x8a68b4]
    2 GetBattlenetAllocator + 6346386 (in World of Warcraft) [0x733e62]
    1 GetBattlenetAllocator + 6058971 (in World of Warcraft) [0x6edbab]
    1 AssertAndCrash + 1085241 (in World of Warcraft) [0x88a309]
    1 GetBattlenetAllocator + 6058076 (in World of Warcraft) [0x6ed82c]
    1 GetBattlenetAllocator + 6060538 (in World of Warcraft) [0x6ee1ca]
    1 strlen + 49 (in libsystem_c.dylib) [0x979a0d71]
    1 DYLD-STUB$$rand + 0 (in World of Warcraft) [0x1435163]
    1 GetBattlenetAllocator + 6058995 (in World of Warcraft) [0x6edbc3]
    1 AssertAndCrash + 1085241 (in World of Warcraft) [0x88a309]
    1 AssertAndCrash + 1085231 (in World of Warcraft) [0x88a2ff]
    1 GetBattlenetAllocator + 6058095 (in World of Warcraft) [0x6ed83f]
    1 AssertAndCrash + 1175471 (in World of Warcraft) [0x8a037f]
    1 AssertAndCrash + 1085268 (in World of Warcraft) [0x88a324]
    1 AssertAndCrash + 1140671 (in World of Warcraft) [0x897b8f]
    4 AssertAndCrash + 1240434 (in World of Warcraft) [0x8b0142]
    2 AssertAndCrash + 1226815 (in World of Warcraft) [0x8acc0f]
    1 AssertAndCrash + 1215776 (in World of Warcraft) [0x8aa0f0]
    1 AssertAndCrash + 1215782 (in World of Warcraft) [0x8aa0f6]
    1 AssertAndCrash + 1226692 (in World of Warcraft) [0x8acb94]
    1 AssertAndCrash + 1226877 (in World of Warcraft) [0x8acc4d]
    4 AssertAndCrash + 1240349 (in World of Warcraft) [0x8b00ed]
    3 AssertAndCrash + 1226815 (in World of Warcraft) [0x8acc0f]
    1 AssertAndCrash + 1215819 (in World of Warcraft) [0x8aa11b]
    1 AssertAndCrash + 1215984 (in World of Warcraft) [0x8aa1c0]
    1 AssertAndCrash + 1215802 (in World of Warcraft) [0x8aa10a]
    1 AssertAndCrash + 1226807 (in World of Warcraft) [0x8acc07]
    2 AssertAndCrash + 1238395 (in World of Warcraft) [0x8af94b]
    1 AssertAndCrash + 1240646 (in World of Warcraft) [0x8b0216]
    1 AssertAndCrash + 1240651 (in World of Warcraft) [0x8b021b]
    1 AssertAndCrash + 1240374 (in World of Warcraft) [0x8b0106]
    1 AssertAndCrash + 1240644 (in World of Warcraft) [0x8b0214]
    1 AssertAndCrash + 1238384 (in World of Warcraft) [0x8af940]
    1 AssertAndCrash + 1241690 (in World of Warcraft) [0x8b062a]
    1 AssertAndCrash + 1238590 (in World of Warcraft) [0x8afa0e]
    1 AssertAndCrash + 1241384 (in World of Warcraft) [0x8b04f8]
    1 AssertAndCrash + 1240663 (in World of Warcraft) [0x8b0227]
    1 AssertAndCrash + 1240360 (in World of Warcraft) [0x8b00f8]
    1 AssertAndCrash + 1240669 (in World of Warcraft) [0x8b022d]
    1 AssertAndCrash + 1240286 (in World of Warcraft) [0x8b00ae]


    I'm currently applying non-critical updates (after clearing caches), so hopefully that will fix the issue.

    Update: Clearing caches didn't work for me. Still gets the same crash.
    Jaenelle
    Nordrassil
    Jaenelle
    85 Blood Elf Priest
    2515
    Edited by Jaenelle on 11/29/11 9:00 PM (PST)
    Just found http://us.battle.net/wow/en/forum/topic/3657275859. That sounds like it might be my problem. I always update all my addons to alpha versions, but if the issue is reproduced simply by loading an older version of libtourist then this might be the problem.
    Omegal
    Whisperwind
    Omegal
    MVP
    85 Human Warrior
    13285
    Edited by Omegal on 11/29/11 9:22 PM (PST)
    libtourist causes freezes not crashes as far as i can tell, it caused an infinite loop that consumed the clients CPU and prevented it from proceeding. your crash log is also incomplete and not all that useful
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    Curre
    Farstriders
    Curre
    85 Tauren Paladin
    1820
    My game crashes during loading screen..
    Support Forum Agent
    11/30/2011 12:59 AMPosted by Curre
    My game crashes during loading screen..


    Please post more details than this. It slows us all down.
    Omegal
    Whisperwind
    Omegal
    MVP
    85 Human Warrior
    13285
    11/30/2011 12:59 AMPosted by Curre
    My game crashes during loading screen..


    it freezes during the blue bar? and no crash log? just have to force quit?

    if so it's this
    http://us.battle.net/wow/en/forum/topic/3657275859
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    Edibomb
    Drakkari
    Edibomb
    85 Worgen Rogue
    9995
    I have the same issue, game freezes on loading screen. I tried deleting the cache files, the patch files, running the repair app and downloading the patch again. I waited until the loader finished installing everything including the non-critical updates. After that the game worked but my FPS dropped drastically. Instead of 50-60 I would get 5-10 and the game freezes for a while every 4 or 5 seconds. I tried closing the game and restarting but the game crashed again and I can't get past the loading screen.

    Is Blizzard aware of the massive Mac problems of the patch 4.3? Because we need an official solution. After all it's a paid service.
    Bluspacecow
    Muradin
    Bluspacecow
    MVP
    85 Draenei Mage
    4075
    11/30/2011 03:51 PMPosted by Ämandil
    I am having very similar problems with the ones described here.


    That's the wrong type of error sorry. Please take it to a new thread as it is not a assertion error.

    11/30/2011 04:11 PMPosted by Edibomb
    Is Blizzard aware of the massive Mac problems of the patch 4.3? Because we need an official solution. After all it's a paid service.


    Having been around this forum for a number of years this patch is comparatively tame problems wise.

    There have been worser patches.
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    Machkhan
    Machkhan
    Support Forum Agent
    I have the same issue, game freezes on loading screen. I tried deleting the cache files, the patch files, running the repair app and downloading the patch again. I waited until the loader finished installing everything including the non-critical updates. After that the game worked but my FPS dropped drastically. Instead of 50-60 I would get 5-10 and the game freezes for a while every 4 or 5 seconds. I tried closing the game and restarting but the game crashed again and I can't get past the loading screen.

    Is Blizzard aware of the massive Mac problems of the patch 4.3? Because we need an official solution. After all it's a paid service.


    Have you tried wiping all temp files, and testing without add-ons to see if this may be related to that. Typically after patch days, older files can cause performance issues, and other weird behavior due to not compatible with the latest patch version or not fully optimized.

    Reset the temp files:
      1. Navigate to /Applications/World of Warcraft/
      2. Delete the Cache folder.
      3. Move Interface and WTF to the Desktop.
      4. Launch WoW.

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    Machkhan
    Machkhan
    Support Forum Agent
    I've merged all the errors and post patch problems into our master 4.3 thread here: http://us.battle.net/wow/en/forum/topic/3657427136
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    Bluspacecow
    Muradin
    Bluspacecow
    MVP
    85 Draenei Mage
    4075
    Omegal would you be able to expand on what's at the top to include more info there?

    Doesn't seem to be specific enough for me.
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