Can't delete new DK because it has mail

(Locked)

10 Night Elf Priest
60
My wife created a deathknight just "to see what it looks like". Now, when I need the slot, I cannot delete him because he has mail (no doubt I got automailed pets, as I get with every new character).

Of course I entered the DK start zone and tried to empty his mail, but there doesn't seem to be a mailbox accessible in the DK starting area. Do I have to level him so I can get to a mailbox so I can delete him?
Edited by Kinelope on 12/27/2011 4:17 PM PST
100 Human Mage
14055
If you take the flight down to the ground, there is a mailbox near one of the farmhouses.
MVP
90 Blood Elf Paladin
16070
First of all, your wife shouldn't be accessing your account. Its against the ToU.

There's a mailbox on the Silver Enclave, simply descend from Archerus and head south. Turn your mailbox tracker on so it'll show on your mini-map.
85 Night Elf Rogue
9150
There is a mailbox in the questing area below where the quest-givers are (in Havenshire). I believe there is actually an available quest sitting on it.
90 Human Death Knight
9955
I want to add, make sure that any Blizzard in-game-mails have the letter deleted from the mailbox as well. Simply detaching the item will produce the same error. Deleting the mail completely will allow you to delete the character.
90 Goblin Death Knight
6130
First of all, your wife shouldn't be accessing your account. Its against the ToU.

.


You have got to be kidding. Even if it is against the "letter of the law", it certainly isnt against the "intent". Please, give it a break on ToS, ToU agreement. Wive's own everything we own. Even after we divorce for crying out loud!
85 Night Elf Rogue
9150
First of all, your wife shouldn't be accessing your account. Its against the ToU.

.


You have got to be kidding. Even if it is against the "letter of the law", it certainly isnt against the "intent". Please, give it a break on ToS, ToU agreement. Wive's own everything we own. Even after we divorce for crying out loud!


No, no one is kidding. It is strictly against the terms you agree to to share your account with anyone other than a minor that you are the legal guardian of. But we are only passing on that information in good faith to someone who did not know it. It is up to him to decide how he is to use that information. So this should not be a cause for concern for you in any way.
Edited by Wichasha on 12/27/2011 6:01 PM PST
MVP
90 Blood Elf Paladin
16070
12/27/2011 05:58 PMPosted by Sushytime
You have got to be kidding. Even if it is against the "letter of the law", it certainly isnt against the "intent". Please, give it a break on ToS, ToU agreement. Wive's own everything we own. Even after we divorce for crying out loud!


I wasn't kidding. I also wasn't going into full fledge account-sharing mode. Simply a word of advice.

We've had quite a few instances where a person comes in demanding restorations after a spouse wrecks havoc on their account.
100 Human Death Knight
12230
12/27/2011 05:58 PMPosted by Sushytime
You have got to be kidding. Even if it is against the "letter of the law", it certainly isnt against the "intent". Please, give it a break on ToS, ToU agreement. Wive's own everything we own. Even after we divorce for crying out loud!


Just so you understand how such a situation applies to an account -

http://us.battle.net/support/en/article/how-to-stay-in-the-game-part-1-of-2

WHAT ABOUT COMMUNITY PROPERTY LAWS?

In some States, Countries and regions, a married couple owns all property jointly, so why can't they both use a single World of Warcraft account? The answer lies in what a World of Warcraft Account is and who owns it. Blizzard maintains ownership of all World of Warcraft accounts. The Terms of Use agreement is a license to use the account you establish, as long as you obey all the rules. A World of Warcraft account is like an amusement park ticket. By buying the ticket you, and one of your minor children if you so choose, can enter the amusement park. While you and your spouse may be one legal entity for property considerations, you will each need your own ticket in order to enter the amusement park. Tickets cannot be given away or shared with anyone; they only grant entrance for one specific person and their minor child. Additionally, if you break the rules your ticket may be revoked; allowing other people (including your spouse) to use your ticket instead of acquiring their own is considered a serious infraction and may result in everyone involved being escorted from the amusement park!
10 Night Elf Priest
60
Hi I'm the OP.

First, my family has four accounts: one for me, one for my wife, one each for my (minor) kids. We all play together. All four accounts are under one battle.net login, one credit card, and one authenticator. It was easiest to manage that way. If I'm breaking rules doing things this way, please let me know what I need to do to fix it.

Second, thanks to those who answered the question. However, I just logged into the game again and I still cannot find any way out of the starting area. There is a pink teleporter to another platform, but that's as far as I can figure it out. I turned on "flight masters" on the minimap, but it shows nothing.

So how do I get down to the ground as a brand-new deathknight? I would probably know this had I ever made a DK before... sigh.
100 Undead Warlock
12125
You actually have to quest a little bit to get to the DK mailbox. You have to do the quests that send you to the starting area on the ground. I don't think you can just fly there, though I've never tried just heading straight to the ground.
85 Troll Shaman
5290
So how do I get down to the ground as a brand-new deathknight? I would probably know this had I ever made a DK before... sigh.


Just start working through the quests. It will take a few minutes to get to where you can go down to the ground and 'wander' around a bit, but once you do, you can (fairly easily) find the mailbox, just down the hill from the ground quest hub.
90 Blood Elf Paladin
11675
First, you'll have to do a few quests before you are able to fly down to the ground. Once on the ground, the mailbox is on the other side of the stableyard.

Second, what you should do is the following: Have your wife (and both of your kids, if you want) set up their own battle.net accounts. Then you have a few choices, all of which will necessitate a phone call to billing:

If it's just your wife setting up the new battle.net account, have the billing rep transfer her WoW license and one of the children's licenses to her battle.net.

If you're setting up accounts for all three of them, you'll need to set up parental controls on the children's licenses.

Each WoW license needs to be in the name of the person using it. AFAIK, you cannot place a WoW license on your battle.net that does not have your name on it, which would mean that technically, your wife cannot be accessing "her" particular WoW license as it would have been created under your name.

Billing, Account Services & Technical Support
Hours: 7 AM to 8 PM Pacific Time

Phone: 1-800-592-5499
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Brazil: 0-800-892-1630
Once you find a mailbox you can't just take the pets or items and logout. You have to actually delete the paper letters too before you can delete the character.

I just had to do this the other night. Best of luck.
Support Forum Agent
12/27/2011 05:58 PMPosted by Sushytime
You have got to be kidding. Even if it is against the "letter of the law", it certainly isnt against the "intent".


It may be entirely possible that you are no longer reading this thread, Sushytime, but I thought it important to support what the others have already stated.

Account sharing is against both the "letter of the law", as well as the "intent" of those policies. It is not intended that anyone should share their account with anyone other than a single minor child, that they are the parent or legal guardian of. Friends, siblings, spouses, etc... should have their own account registered in their own name and accessed only by them (except within the parameters already mentioned).

First, my family has four accounts: one for me, one for my wife, one each for my (minor) kids. We all play together. All four accounts are under one battle.net login, one credit card, and one authenticator. It was easiest to manage that way. If I'm breaking rules doing things this way, please let me know what I need to do to fix it.


Entirely understandable, Kinelope, having them all together would make managing them all a lot easier, especially if they are all paid by the same source.

Our Billing and Account Services department may be able to help with the situation. Please give them a call at your earliest convenience.

So how do I get down to the ground as a brand-new deathknight? I would probably know this had I ever made a DK before... sigh.


In order to get down below (where the mailbox is) you'll need to complete the first 9 quests. Once you have "The Scarlet Harvest", you should be able to use one of the gryphons to fly down to Death's Breach. South of that location is a farmhouse that has the mailbox.

I believe that is the first one you come across so please feel free to correct me if I'm not remembering the area correctly. It's been awhile since I was there on my Death Knight.
Edited by Vrakthris on 12/28/2011 4:17 PM PST
36 Blood Elf Hunter
210
First of all, your wife shouldn't be accessing your account. Its against the ToU.

.


You have got to be kidding. Even if it is against the "letter of the law", it certainly isnt against the "intent". Please, give it a break on ToS, ToU agreement. Wive's own everything we own. Even after we divorce for crying out loud!


Yes it IS most definately against the intent. It is also against the Battlenet ToU for you to allow more than one minor child access.


http://us.battle.net/support/en/article/how-to-stay-in-the-game-part-1-of-2
Account Sharing/Third-Party Character Advancement ("Power Leveling")

Only two people are EVER allowed to access the account (from the moment the account is created to the end of time). Who are those two people? The first is the person who set up the account in their own name (you aren't allowed to set up an account in any name other than your own legal name). The second is one (1) of the children or trustees (under age 18) of the first person. Not siblings, not parents, not spouses, not friends, not strangers.


WHAT ABOUT COMMUNITY PROPERTY LAWS?
In some States, Countries and regions, a married couple owns all property jointly, so why can't they both use a single World of Warcraft account? The answer lies in what a World of Warcraft Account is and who owns it. Blizzard maintains ownership of all World of Warcraft accounts. The Terms of Use agreement is a license to use the account you establish, as long as you obey all the rules. A World of Warcraft account is like an amusement park ticket. By buying the ticket you, and one of your minor children if you so choose, can enter the amusement park. While you and your spouse may be one legal entity for property considerations, you will each need your own ticket in order to enter the amusement park. Tickets cannot be given away or shared with anyone; they only grant entrance for one specific person and their minor child. Additionally, if you break the rules your ticket may be revoked; allowing other people (including your spouse) to use your ticket instead of acquiring their own is considered a serious infraction and may result in everyone involved being escorted from the amusement park!

CONSEQUENCES:
Any evidence uncovered by Support investigations that the account is being accessed by anyone other than the registered user and/or one (1) of their children or trustees (under age 18) may result in:

* Temporary interruption of account access until our Account Recovery Process has been completed by the registered user. The account may be unavailable for an extended period of time.

* Deletion of characters, goods, and currency found to have been advanced/gained in whole or in part through the efforts of anyone other than the registered user or their child or trustee (under age 18). Characters will NOT be rolled back to the level they were before the unauthorized access. They will be permanently deleted.

* Account penalties up to and including account closure if it is determined that the unauthorized access was due to the registered user or their child or trustee (under age 18) sharing the account name and password with anyone else

* Account penalties up to and including account closure for the account(s) of the unauthorized individual(s) who accessed the account, even if you gave them permission to do it!
Edited by Alethìa on 12/28/2011 4:24 PM PST
90 Night Elf Rogue
7480
Edit: Warning: Trolling in this forum may be cause for the removal of posting privileges.
Edited by Vrakthris on 1/15/2012 7:04 PM PST
Support Forum Agent
Please be mindful of our Code of Conduct, Jopp. If you cannot refrain from violating those policies, don't post.

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