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85 Orc Hunter
3415
Does blizzard actually ever read these post or are they just put here and people just argue back and forth about topics that Blizzard has no intention of reading. I think this thing is an elaborate scheme to distract us. To keep us quiet and to leave the GM's alone thats why they always refer to the forums page.
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100 Human Mage
19645
The Community Managers actively read the forums. It's part of their job, among other things.

Other Blizzard employees probably browse the forums semi-regularly, but the CMs are here every day reading.

Think of them kind of like political staffers for an administration (don't ask--I've been marathoning The West Wing lately).

They're always watching what's happening and taking the temperature of the community. They probably read or skim most all the threads that pop up throughout the day. Of course, they have to be extremely careful about how or even if they can reply to certain topics, because they know that literally every single word will be dissected and analyzed by the community. If a CM sneezes, it's on MMO-Champion in 10 minutes.
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85 Tauren Druid
9380
They're always watching what's happening and taking the temperature of the community. They probably read or skim most all the threads that pop up throughout the day. Of course, they have to be extremely careful about how or even if they can reply to certain topics, because they know that literally every single word will be dissected and analyzed by the community. If a CM sneezes, it's on MMO-Champion in 10 minutes.


I think this is a great statement of what is likely the truth of the matter.
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24 Night Elf Priest
7575
If a CM sneezes, it's on MMO-Champion in 10 minutes.


Stock in Purell just went up in price.
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85 Human Warrior
9045
The Community Managers actively read the forums. It's part of their job, among other things.

Other Blizzard employees probably browse the forums semi-regularly, but the CMs are here every day reading.

Think of them kind of like political staffers for an administration (don't ask--I've been marathoning The West Wing lately).

They're always watching what's happening and taking the temperature of the community. They probably read or skim most all the threads that pop up throughout the day. Of course, they have to be extremely careful about how or even if they can reply to certain topics, because they know that literally every single word will be dissected and analyzed by the community. If a CM sneezes, it's on MMO-Champion in 10 minutes.

And for some reason they seem to be sneezing in threads like "BRB Wife escaped LOL" or "Art gallery update!" or "Bots galore" or "Got Scammed by tiger seller" with one of them finally being about balancing, and it's about PvE. Now lets take a look all the arena threads and the warrior thread. See a single blue post in any of the greatly informative and related topics that bring to light some of the terrible bias and unbalance in PvP? If someone is reading anything in regards to PvP balancing, they're sitting in their chair.


And laughing with Ghost Crawler about how pointless our words are.
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MVP
90 Worgen Warlock
10465
The Community Managers actively read the forums. It's part of their job, among other things.

Other Blizzard employees probably browse the forums semi-regularly, but the CMs are here every day reading.

Think of them kind of like political staffers for an administration (don't ask--I've been marathoning The West Wing lately).

They're always watching what's happening and taking the temperature of the community. They probably read or skim most all the threads that pop up throughout the day. Of course, they have to be extremely careful about how or even if they can reply to certain topics, because they know that literally every single word will be dissected and analyzed by the community. If a CM sneezes, it's on MMO-Champion in 10 minutes.


This is exactly correct. I do believe the devs read the forums occasionally as well though, particularly if a large patch or change has come out.

You usually see the blues more active after big announcements or updates because that's generally when the forums get higher traffic as well.

@Warmage: If you're referring to the blue tracker on MMO champion it tracks the EU/INTL blues and also the blog posts as blue posts as well, so that's why you're seeing the art gallery updates, etc. there. It also usually tracks some posts in the customer service forum where the blues are essentially GMs who are trying to help people with in game issues.
Edited by Alona on 1/24/2012 9:04 AM PST
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100 Troll Druid
16330
Still more feedback from blue posters would be nice. Stop scaring them away dissecting meanies!
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98 Human Mage
9790
The Community Managers actively read the forums. It's part of their job, among other things.

Other Blizzard employees probably browse the forums semi-regularly, but the CMs are here every day reading.

Think of them kind of like political staffers for an administration (don't ask--I've been marathoning The West Wing lately).

They're always watching what's happening and taking the temperature of the community. They probably read or skim most all the threads that pop up throughout the day. Of course, they have to be extremely careful about how or even if they can reply to certain topics, because they know that literally every single word will be dissected and analyzed by the community. If a CM sneezes, it's on MMO-Champion in 10 minutes.


For some strange reason people believe that because the blue isn't in their thread, Blizzard doesn't read and doesn't care. Such misconceptions reek of immaturity and CMs have responded countless times how this is not the case
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85 Tauren Paladin
12665
01/24/2012 09:05 AMPosted by Curufinwe
For some strange reason people believe that because the blue isn't in their thread, Blizzard doesn't read and doesn't care.


Yup. They definitely read them. It was even mentioned in a "A Day in the Life" interview:

http://us.blizzard.com/en-us/company/about/b20/interviews.html#thirdInterview

I read a lot of posts here but don't necessarily reply to all of them and I assume most people do the same. Who's to say that "Blizzard" (CM's) doesn't do the exact same? ;)

♥ Aune

They are probably reading this right now :O
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98 Human Mage
9790
01/24/2012 09:20 AMPosted by Aune
For some strange reason people believe that because the blue isn't in their thread, Blizzard doesn't read and doesn't care.


Yup. They definitely read them. It was even mentioned in a "A Day in the Life" interview:

http://us.blizzard.com/en-us/company/about/b20/interviews.html#thirdInterview

I read a lot of posts here but don't necessarily reply to all of them and I assume most people do the same. Who's to say that "Blizzard" (CM's) doesn't do the exact same? ;)

♥ Aune

They are probably reading this right now :O


But what really bugs me is that people have to be reminded of this again and again, and even then, if they don't get what they want (in their thread) they complain and say that blizz doesn't care.

What's wrong with this community?? are 90% of them 8 year olds??

I think Allyriae's post should be made its own thread and stickied
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85 Tauren Paladin
12665
01/24/2012 09:28 AMPosted by Curufinwe
But what really bugs me is that people have to be reminded of this again and again, and even then, if they don't get what they want (in their thread) they complain and say that blizz doesn't care.


Honestly, you can't really let it bug you. You will quickly come to resent these forums if you don't take everything said here with a grain of salt.

01/24/2012 09:28 AMPosted by Curufinwe
What's wrong with this community?? are 90% of them 8 year olds??


I think that a lot of people come here upset, with their emotions all the way up. One moment passes without acknowledgement of their issue and they start getting frustrated. That's where we (the forum community) step in. Blizzard CM's couldn't possibly reply to each and every thread. I imagine the CM's read the threads and simply guide the community when absolutely necessary.

We just got to have faith that the company we are giving our money to, will take care of things.

People will get upset but hopefully they can get an answer one way or another :)

♥ Aune
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Community Manager
01/24/2012 08:39 AMPosted by Stoptouching
Does blizzard actually ever read these post or are they just put here and people just argue back and forth about topics that Blizzard has no intention of reading. I think this thing is an elaborate scheme to distract us. To keep us quiet and to leave the GM's alone thats why they always refer to the forums page.


We read them. We also allow conversations to take place without our influence when it seems that it's the better course of action. Sometimes our intervention can actually skew a conversation off track if we're not careful. Then again, sometimes skewing a conversation is something we need to do too, to get people "on track" or even away from non-constructive discussion.

Sometimes we just don't have anything we could effectively add to the conversation, but it may spark some discussion internally that we can have amongst ourselves or take to the developers and producers. If and when we do have something we can bring back, we generally try to. Some may be under the false belief that it was the constant posts about a topic that made us come back to the topic, when in fact we may just need some time to discuss and come up with an answer that works and sometimes, we may have an answer that we just can't share at the time. Timing in our roles is often everything and as many know, "promising" something too soon, can be upsetting or worrisome to some people, while others don't mind being "in the know" even if plans do change. It's a balancing act.

We don't have elaborate schemes. That would mean we have a lot more time on our hands than we actually do to sit, plot and plan. In most cases, when we reply to something on the forums, we're tightrope walking while keeping an eye on the ever so dangerous ps and qs. That's not to say there isn't a method to the madness (see above paragraph.) It just means, we have to be quick on developing our thoughts and typing them out in a way that (hopefully) makes some semblance of sense.
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90 Human Warlock
12950
01/24/2012 09:48 AMPosted by Nethaera
We don't have elaborate schemes.


Your plan to cover up your schemes, we see right through it.
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90 Undead Mage
14465
So minding that, Neth-blue-lady, if you guys see some awesome suggestion or idea do you generally keep quiet about it on the forums and just relay it back to your cohorts?
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Community Manager
We don't have elaborate schemes.


Your plan to cover up your schemes, we see right through it.


/giltter

So minding that, Neth-blue-lady, if you guys see some awesome suggestion or idea do you generally keep quiet about it on the forums and just relay it back to your cohorts?


Generally, yes. If we see some really good feedback or ideas, we will often take it with us when we meet with the developers (which is generally a weekly face to face meeting.) We don't want to give the wrong impression that feedback given equals a guaranteed change based on that feedback.
Edited by Nethaera on 1/24/2012 10:03 AM PST
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90 Undead Rogue
9775
HAI NETH :D
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85 Worgen Druid
10925


Your plan to cover up your schemes, we see right through it.


/giltter


I want a /glitter - Twilight Worgen. I CAN SEE IT NOW.
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85 Night Elf Death Knight
1935
01/24/2012 09:53 AMPosted by Atamynn
So minding that, Neth-blue-lady, if you guys see some awesome suggestion or idea do you generally keep quiet about it on the forums and just relay it back to your cohorts?


Awesome is relative.
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90 Blood Elf Warlock
10110
OH! It's a wild Neth!

*readies Pokeball*
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90 Human Warlock
12950
01/24/2012 10:00 AMPosted by Nethaera
/giltter


Oooooh, shiney!

WAIT A MINUTE!

What are you? David Bowie?

You can't do that unless you are a Goblin King!

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