Thanks for being public and candid about this announcement. This may be unrelated, but I have noticed a drastic decrease in the amount of time it takes to have a service ticket completed.
It sounds like perhaps, if the staff cuts were in the support department, that the development of internal tools and external documentation to better let your customers help themselves has reduced the need for support staff. Overall, even though it results in jobs lost, it is a very positive change for any company to make.
Thank you for keeping us in the loop and doing what you can to prevent speculation.
Hey. Could we not turn this thread into a bash-fest on Blizzard?
The people being let go deserve a bit more respect than that.
I'd like to lend my support to both these statements. Blizz didn't have to say a word to us but I appreciate the fact they did and I wish those who will be moving on good luck and the very best.