So it's come to this. Diminished product quality in lieu of raising the price tag since they've hit a cap and have started receding on subscription growth. I can't wait for more rehashed content, dropped raids, longer ticket support times with no issue resolution since each GM will undoubtedly be backlogged and only able to dedicate even fewer minutes to completing a ticket. Why isn't the $15/month price tag being slashed as severely as the back-end of this game? We're paying the same for less.
Did you read the actual press release or are you just making assumptions from the blue post alone? :)
You may be correct about the customer service, though I don't think it will be in game customer service that will suffer so much, probably just more automated phone and web help or longer waits.