Steelseries WoW Legendary Mouse not working
SteelSeries claims this mouse is compatible with both OSs but, to my knowledge, it's not. Oh sure, it'll work technically but people using Mac OSX will not have the support and/or any use of the driver to set keys, change color or save profiles.
No answer from SteelSeries and no other information except a locked down forum thread that did not provide any useful information.
SteelSeries as a company provides very little to absolutely no mac support. You've been warned- whether you decide to invest or not is up to you.
In my view this mouse is by far the best design available, and I own at least a half-dozen fancy gaming mice. Fourteen or so buttons arranged where you can reasonably get to them while still using the mouse for steering is good. Shame about the horrendous customer service though. As far as what is going on with this company not answering questions, I'd say in any company, dealing with any sort of customer service is the lowest niche in the corporate food chain, nobody wants to do it, so whoever is unfortunate enough to be given the job does it whatever way they like.
Besides getting it to work, the one deficiency in it is not being able to program the buttons to simulate mod buttons. Ctrl, Alt, Shift. At least no simple way. Complex solutions do exist. I finally gave up on that and got foot pedals from Fentek, and am very happy with that. solution
03/16/2012 09:00 AMPosted by MemphispallyI did get an answer from Steelseries on similar problems last summer. It took them just over six weeks to answer, but when they finally did, I was able to get the mouse working.
So what was the resolution? Can you please paste it here as I just got the mouse today and am unable to program it, get information from the armory or even use both mouse buttons to move. The advertised defaults aren't working.
Would greatly appreciate you posting the info on here as I don't want to have to wait for two months to use this mouse.
But anyway, that's my rant, if I find out anything tomorrow I'll let you guys know. :-)
Can you elaborate on what the specific issue you're having? If it is a bug we can address, we'll be happy to work on it.
Basically what's happening is this: in the software my characters do not show up from the armory. I have triple checked to make sure there was no way to manually do this.
It will display my name and my level as 217216364...or something to that effect. Also half of the buttons that you can bind in the software don't work in game and half do, and you can't switch between the profiles. The software is up to date and so are the drivers.
I've just encountered a new problem today where my settings will reset each time I unplug the mouse. I've already submitted a ticket to steel series. If they don't respond in a few hours I will probably call them.
Like I said, I don't think this is anything on blizzard's end of the line. I thought it might be until I enabled the in-game mode for the mouse and just did it through key bindings. But I'm positive now that it's on steelseries end. Thanks for your help though. :-)
Just got the Legendary Mouse. No dice on getting half the buttons to work. So far Only 1,2,3,7, and 9 buttons work. I cant get my toons synced either. Wont save my profiles. Wont even save the "in-game mode". However, I can set the working buttons through the keybindings in the interface. If anyone comes up with a solution please post. Thanks
Exactly the same for me, the left/right click, the middle mouse button (scroll wheel) and the top two on the thumb side work. The rest don't. I thought it was my USB's and went through some tech support on that and reinstalling drivers, etc. I was able to get the buttons all working with no problem on a different computer. I'm thinking it has something to do with the mouse drivers and the way they interact with... something? I don't know really at all though.
Let me know if you ever find a solution and I'll do the same. I've got tickets open with Steelseries. I really like the mouse but if I can't get hte buttons working I'm gonna have to return it to Amazon relatively soon to make sure I make it in the return window. I think you have 30 days with Amazon. Thats where I got mine, obviously. I just can't justify keeping the mouse if I can't use the buttons, obviously.
For me, the issue was that I was running 10.6.8 that wasn't a "clean" install and the software would not properly install with permissions (you can see if this is the case for you by going into your Applications folder and looking at the WoW Legendary Mouse folder; see below). They were unable to produce my issue on their end—nor was _I_ able to reproduce the issue on _MY_ end, except with my live install (which presumably has some legacy code from some previous OS updates—a fresh 10.6 install and a fresh 10.6 -> 10.6.8 both installed the software without issue).
I wish I had seen this thread much sooner. The button layout of the Legendary looks (and felt) ALMOST perfect, but I could have saved myself so much heartache omg :(
Anyway this was the permissions error: http://www.dysdaera.net/random/wowgm_10.6.8-default.jpg
And this is what it should look like if it actually works: http://www.dysdaera.net/random/wowgm_10.6.8-fresh.jpg
The simple truth is that SteelSeries has blatantly misrepresented this product. Legally I suppose the cursor on my screen moves and therefore it is "Mac compatible", however under no circumstances does this product perform as advertised on the Mac. Bungie is no help. SteelSeries is no help. So help yourself and return the product for a refund before it's too late for you.
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