2 Troll Shaman
0
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Edited by Doomringer on 2/22/12 3:11 PM (PST)
a bit back i was playing wow everyday and that was until the 8th of december then i ran out of time so i was offline for a while and when i got a game card i cant get on anymore and i got a notice that someone has changed my account information so now i need help from people to find the way to recover my account i have been trying on my own for 2 and almost a half months can someone please help me?
i can name off like 5+ characters all on the shattered hand server please someone help .... Holyshots slknightsr hulksmashu heartstabs seigejapan, etc was in guild: Seekers of BloodShed leader was SlBlood. now is Yabullseye help me please |
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You'll want to remove your name and the e-mail, could land in the wrong hands.
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What have you done to try to get the account back? We need to know so we can get you pointed in the right direction. Also please remove your real name and email address, the CSFRs do not need that information they can see the account by looking up the character names and realm. |
14 Troll Hunter
100
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ty
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14 Troll Hunter
100
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well i have tryed everything this guy has changed email password name and email is a wierd one something like a***@126.com so idk but i ttryed account recovery with game code and everything but still nothing
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have you tried calling Billing yet?
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14 Troll Hunter
100
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Edited by Insinester on 2/22/12 3:18 PM (PST)
well im supervised by guardian as i play with my family only so i dont know am im eligable?
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Have you tried making a brand new e-mail account that you've never used before, and then called billing to add it to the account to regain control?
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Who's name was on the account? |
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14 Troll Hunter
100
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no not yet
but like i said im not propper age im supervised by guardian so am i able to call in? |
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14 Troll Hunter
100
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mine was by as supervision?
but if my gaurdian calls in would it be aloud? |
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no not yet Whomever the account's name is under would need to call. |
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14 Troll Hunter
100
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so i should call in asap and see what i can do????
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14 Troll Hunter
100
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ok but is there specific items i should gather before i call?
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Support Forum Agent
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a bit back i was playing wow everyday and that was until the 8th of december then i ran out of time so i was offline for a while and when i got a game card i cant get on anymore and i got a notice that someone has changed my account information so now i need help from people to find the way to recover my account i have been trying on my own for 2 and almost a half months can someone please help me? This was actually reported - and restored at the end of December. The account is still locked for your protection. You'll want to get in touch with our Billing department once you are absolutely positive your system AND the email account attached to it are secure. They did change the email - so that's an excellent indication that email account is NOT secure. It would likely be better at this point to create a totally new and unrelated email to use with your Battle.net account. Billing can help you change that. You will, however, want to make sure your system is cleared first. When you know that's all good - give Billing a call, or have your guardian call in. Billing and Account Services Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499) Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
United States 1-800-592-5499 We have also provided the following numbers for our international customers:
Australia 1-800-041-378 Chile 1230-020-5554 Mexico 001-888-578-7628 New Zealand 0-800-452-520 Further contact information can be found here... http://us.battle.net/wow/en/forum/topic/932934085 |
#16
2/22/2012
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14 Troll Hunter
100
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ty soooooo much i am sooooooo extremely happy to here my account is in safe hands and i will get working on cleaning my computer right now
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i got my account back now :) tyvm everyone for helping me i am very thankful
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