Laptop Randomly Shuts off during Gameplay.

28 Human Paladin
2885
My laptop is randomly shutting off as soon as i get in game. The whole computer just shuts down.
My Laptop is NOT overheating.
My battery is FULLY charged.
I am completely updated with my computer specs, all drivers updated etc.
It only happens when I play WoW, I haven't tryied any other games yet, but I can watch movies and videos on youtube and hulu.
I have scanned my computer with AVG AND Maleware Bytes. And I am clean.
I have plenty of space on my hard drive, I'm not sure what to do. I logged in today and was doing a WSG and my computer just shut off..


Here are my computer specs.

  • ------------------
    System Information
    ------------------
    Time of this report: 2/18/2012, 13:42:50
    Machine name: HOME
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
    Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
    System Model: HP Pavilion dv6 Notebook PC
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz (2 CPUs), ~2.2GHz
    Memory: 4096MB RAM
    Available OS Memory: 4000MB RAM
    Page File: 2089MB used, 5907MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode
    DxDiag Previously: Crashed in DirectSound (stage 3) & DirectInput (stage 1) & DirectShow (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab:

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: Mobile Intel(R) 4 Series Express Chipset Family
    Manufacturer: Intel Corporation
    Chip type: Mobile Intel(R) 4 Series Express Chipset Family
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_3627103C&REV_07
    Display Memory: 1695 MB
    Dedicated Memory: 64 MB
    Shared Memory: 1631 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: AUO20EC
    Native Mode: 1366 x 768(p) (60.042Hz)
    Output Type: Internal
    Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
    Driver File Version: 8.15.0010.2555 (English)
    Driver Version: 8.15.10.2555
    DDI Version: 10
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 10/13/2011 12:05:50, 6549504 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-6902-11CF-777A-2D16A7C2C535}
    Vendor ID: 0x8086
    Device ID: 0x2A42
    SubSys ID: 0x3627103C
    Revision ID: 0x0007
    Driver Strong Name: oem45.inf:IntelGfx.NTamd64.6.0:iCNT0:8.15.10.2555:pci\ven_8086&dev_2a42
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers and Dual Headphones (IDT High Definition Audio CODEC)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C3627&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: stwrt64.sys
    Driver Version: 6.10.6276.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 3/23/2010 13:53:06, 505344 bytes
    Other Files:
    Driver Provider: IDT
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Independent Dual Headphones (IDT High Definition Audio CODEC)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C3627&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: stwrt64.sys
    Driver Version: 6.10.6276.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 3/23/2010 13:53:06, 505344 bytes
    Other Files:
    Driver Provider: IDT
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: SPDIF (Digital Out via HP Dock) (IDT High Definition Audio CODEC)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C3627&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: stwrt64.sys
    Driver Version: 6.10.6276.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 3/23/2010 13:53:06, 505344 bytes
    Other Files:
    Driver Provider: IDT
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Integrated Microphone Array (IDT High Definition Audio CODEC)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: stwrt64.sys
    Driver Version: 6.10.6276.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 3/23/2010 13:53:06, 505344 bytes
    Cap Flags: 0x0
    Format Flags: 0x0

    Description: External Mic (IDT High Definition Audio CODEC)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: stwrt64.sys
    Driver Version: 6.10.6276.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 3/23/2010 13:53:06, 505344 bytes
    Cap Flags: 0x0
    Format Flags: 0x0

    Description: Stereo Mix (IDT High Definition Audio CODEC)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: stwrt64.sys
    Driver Version: 6.10.6276.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 3/23/2010 13:53:06, 505344 bytes
    Cap Flags: 0x0
    Format Flags: 0x0

    -------------------
    DirectInput Devices
    -------------------
    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 183.3 GB
    Total Space: 463.7 GB
    File System: NTFS
    Model: WDC WD5000BEVT-60ZAT1

    Drive: D:
    Free Space: 2.0 GB
    Total Space: 13.0 GB
    File System: NTFS
    Model: WDC WD5000BEVT-60ZAT1

    Drive: E:
    Model: hp CDDVDW TS-L633M
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    --------------
    System Devices
    --------------
    Name: Mobile Intel(R) 4 Series Express Chipset Family
    Device ID: PCI\VEN_8086&DEV_2A42&SUBSYS_3627103C&REV_07\3&21436425&0&10
    Driver: n/a

    Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
    Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_3627103C&REV_03\3&21436425&0&D7
    Driver: n/a

    Name: Intel(R) ICH9 Family Thermal Subsystem - 2932
    Device ID: PCI\VEN_8086&DEV_2932&SUBSYS_3627103C&REV_03\3&21436425&0&FE
    Driver: n/a

    Name: Mobile Intel(R) 4 Series Chipset Processor to DRAM Controller - 2A40
    Device ID: PCI\VEN_8086&DEV_2A40&SUBSYS_3627103C&REV_07\3&21436425&0&00
    Driver: n/a

    Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
    Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_3627103C&REV_03\3&21436425&0&EF
    Driver: n/a

    Name: Intel(R) ICH9 Family SMBus Controller - 2930
    Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_3627103C&REV_03\3&21436425&0&FB
    Driver: n/a

    Name: Intel(R) ICH9 Family PCI Express Root Port 6 - 294A
    Device ID: PCI\VEN_8086&DEV_294A&SUBSYS_3627103C&REV_03\3&21436425&0&E5
    Driver: n/a

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2939
    Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_3627103C&REV_03\3&21436425&0&EB
    Driver: n/a

    Name: Intel(R) ICH9M-E/M SATA AHCI Controller
    Device ID: PCI\VEN_8086&DEV_2929&SUBSYS_3627103C&REV_03\3&21436425&0&FA
    Driver: n/a

    Name: Intel(R) ICH9 Family PCI Express Root Port 5 - 2948
    Device ID: PCI\VEN_8086&DEV_2948&SUBSYS_3627103C&REV_03\3&21436425&0&E4
    Driver: n/a

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938
    Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_3627103C&REV_03\3&21436425&0&D1
    Driver: n/a

    Name: Intel(R) ICH9M LPC Interface Controller - 2919
    Device ID: PCI\VEN_8086&DEV_2919&SUBSYS_3627103C&REV_03\3&21436425&0&F8
    Driver: n/a

    Name: Intel(R) ICH9 Family PCI Express Root Port 4 - 2946
    Device ID: PCI\VEN_8086&DEV_2946&SUBSYS_3627103C&REV_03\3&21436425&0&E3
    Driver: n/a

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937
    Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_3627103C&REV_03\3&21436425&0&D0
    Driver: n/a

    Name: Intel(R) 82801 PCI Bridge - 2448
    Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_3627103C&REV_93\3&21436425&0&F0
    Driver: n/a

    Name: Intel(R) ICH9 Family PCI Express Root Port 2 - 2942
    Device ID: PCI\VEN_8086&DEV_2942&SUBSYS_3627103C&REV_03\3&21436425&0&E1
    Driver: n/a

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936
    Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_3627103C&REV_03\3&21436425&0&EA
    Driver: n/a

    Name: Intel(R) WiFi Link 1000 BGN
    Device ID: PCI\VEN_8086&DEV_0084&SUBSYS_13158086&REV_00\4&3704D24E&0&00E0
    Driver: n/a

    Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940
    Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_3627103C&REV_03\3&21436425&0&E0
    Driver: n/a

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935
    Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_3627103C&REV_03\3&21436425&0&E9
    Driver: n/a

    Name: Mobile Intel(R) 4 Series Express Chipset Family
    Device ID: PCI\VEN_8086&DEV_2A43&SUBSYS_3627103C&REV_07\3&21436425&0&11
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_3627103C&REV_03\3&21436425&0&D8
    Driver: n/a

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934
    Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_3627103C&REV_03\3&21436425&0&E8
    Driver: n/a

    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

  • Any help would be appreciated.. Thanks..
    Reply Quote
    Support Forum Agent
    Does it shut down or restart? There is a setting in Windows that hide blue screen errors, rebooting your system instead of displaying the error.

    To disable this function, click Start, then right click on Computer and select Properties. Then Click on Advanced System settings on the left. ON the Advanced tab, click Settings under Start and Recovery. Uncheck the box for Automatically restart.

    If you are getting a blue screen error, it should now display instead of rebooting your system.

    But, if the system is shutting down, that is typically caused by some type of system failure such as overheating. This is a feature of most BIOS systems, which occurs so as to prevent damage to your computer. And laptops are notorious for over heating because of lack of airflow.

    You said that the system is not overheating. What are you using to monitor your temps? Are you using any type of external cooling system?
    Reply Quote
    28 Human Paladin
    2885
    It doesn't restart. It just completely shut downs, no restart involved.
    I have a 2 Fan cooling pad underneath it that keeps it pretty cool.
    Reply Quote
    90 Night Elf Druid
    10615
    The only thing I found that helps prevent this is making sure that you take a can of compressed air and clean out the fans periodically (at least once a month or more, depending on where you store it.) as it greatly improves the performance of not only the fans but the computer itself.

    It's also worthy to note that your computer IS overheating. Just because you have an external fan does NOT guarantee that you will not experience heating problems. Graphic intensive programs are usually the most hard on your processor and video card, and in the case of a laptop it will run it just not necessarily for long periods.

    You may want to consider taking half hour breaks in between (not only for your own sake, but your computers as well) to allow your computer to cool.
    Edited by Tasa on 2/18/2012 12:15 PM PST
    Reply Quote
    28 Human Paladin
    2885
    02/18/2012 12:07 PMPosted by Tasa
    The only thing I found that helps prevent this is making sure that you take a can of compressed air and clean out the fans periodically (at least once a month or more, depending on where you store it.) as it greatly improves the performance of not only the fans but the computer itself.


    Performance is fine, fan is fine. Just decided it doesn't want me to play WoW anymore.
    Reply Quote
    90 Night Elf Druid
    10615
    02/18/2012 12:13 PMPosted by Ump
    The only thing I found that helps prevent this is making sure that you take a can of compressed air and clean out the fans periodically (at least once a month or more, depending on where you store it.) as it greatly improves the performance of not only the fans but the computer itself.


    Performance is fine, fan is fine. Just decided it doesn't want me to play WoW anymore.


    You misunderstand.

    You say Laptop
    You say Shutdown without any prompt or restart
    I say its a cooling issue because laptops were never designed with the intent of doing intense graphical applications, but rather to be mobile machines that you use periodically for business purposes.
    I also say that in order achieve this mobile machine of business, it must be light, affordable and be able to be compact enough will still mantaining some of the features of a desktop. To do so, many companies had to cut out many of the features that made a desktop heavy and expensive. So guess what? There goes your cooling system.
    I suggest that in order to keep your system running optimal you must clean out the fans so they don't become clogged and stop working. This will cause your fans to stop working and as a safety net the system will shutdown itself to prevent a fire from forming on your lap.
    Reply Quote
    28 Human Paladin
    2885
    02/18/2012 12:22 PMPosted by Tasa


    Performance is fine, fan is fine. Just decided it doesn't want me to play WoW anymore.


    You misunderstand.

    You say Laptop
    You say Shutdown without any prompt or restart
    I say its a cooling issue because laptops were never designed with the intent of doing intense graphical applications, but rather to be mobile machines that you use periodically for business purposes.
    I also say that in order achieve this mobile machine of business, it must be light, affordable and be able to be compact enough will still mantaining some of the features of a desktop. To do so, many companies had to cut out many of the features that made a desktop heavy and expensive. So guess what? There goes your cooling system.
    I suggest that in order to keep your system running optimal you must clean out the fans so they don't become clogged and stop working. This will cause your fans to stop working and as a safety net the system will shutdown itself to prevent a fire from forming on your lap.

    If you would have read the other post, I have 2 fans under my laptop, and my laptop IS NOT overheating.
    Reply Quote
    90 Night Elf Druid
    10615
    And you still didn't listen to me either.

    It doesn't matter that you have an external fan, it's not doing the job.
    Reply Quote
    Support Forum Agent
    Ump,

    Shutting down like that does indicate that your system's BIOS is detecting some type of failure and being shut down to prevent damage. It may not be overheating, but something is going. It might be a power issue or a failing component. Are you using the power adapter or running strictly off battery power?

    You might try downloading a benchmarking tool such as 3dMark. This will stress your system in a similar fashion as World of Warcraft and would help identify a problem with your system.

    Reply Quote
    28 Human Paladin
    2885
    And you still didn't listen to me either.

    It doesn't matter that you have an external fan, it's not doing the job.


    your not understanding. I could stick it in the freezer and it would still do it. I woke up this morning, and as soon as booted up my computer, it didnt take 2 minutes, i opened wow and my computer crashed.
    Reply Quote
    28 Human Paladin
    2885
    Ump,

    Shutting down like that does indicate that your system's BIOS is detecting some type of failure and being shut down to prevent damage. It may not be overheating, but something is going. It might be a power issue or a failing component. Are you using the power adapter or running strictly off battery power?

    You might try downloading a benchmarking tool such as [url="http://www.3dmark.com/3dmark11/download/"]3dMark[/url]. This will stress your system in a similar fashion as World of Warcraft and would help identify a problem with your system.


    The power adapter is in and is powering my computer.
    Reply Quote
    90 Night Elf Druid
    10615
    Are you playing with the battery installed? If so, take it out. It'll only cause heating issues.
    Reply Quote
    28 Human Paladin
    2885
    Its not even a heating issue, it can't be. Because AS SOON as I get ingame, not even a second later my computer is shut off. It lets me go through the loading screen, but not longer.
    I'm telling you, it is NOT a heating issue.
    Reply Quote
    90 Night Elf Druid
    10615
    Look if you could be a bit more reasonable when I'm trying to help you it would be great. I've had laptop issues in the past, and heating is a huge thing.

    If you have a battery installed while playing on the cord, the system will still default to the battery, and the battery gets really hot and can cause overheating. To get around this, you have to pull out the battery to force the system to use the power cord as the source.
    Reply Quote
    28 Human Paladin
    2885
    Look if you could be a bit more reasonable when I'm trying to help you it would be great. I've had laptop issues in the past, and heating is a huge thing.

    If you have a battery installed while playing on the cord, the system will still default to the battery, and the battery gets really hot and can cause overheating. To get around this, you have to pull out the battery to force the system to use the power cord as the source.


    I don't think your really getting it. it IS NOT a heating problem, It doesn't just randomly overheat in the 10 seconds it takes to log on. So shut up about over heating and try to help me. Thank you.
    Reply Quote
    60 Gnome Death Knight
    620
    Ump, have you tried the link that Ukiebe mentioned??
    Reply Quote
    28 Human Paladin
    2885
    02/18/2012 01:05 PMPosted by Cupcaké
    Ump, have you tried the link that Ukiebe mentioned??


    Yes, I am downloading it right now.
    Reply Quote
    7 Undead Mage
    0
    Because it also shuts down on 3dmark you need to replace your cpu fan. It's a simple easy job for your local laptop repair shop.





    /end thread
    Edited by Zerodeaths on 2/18/2012 1:20 PM PST
    Reply Quote
    28 Human Paladin
    2885
    I haven't actually tested out on 3Dmark yet.
    Reply Quote
    28 Human Paladin
    2885
    Because it also shuts down on 3dmark you need to replace your cpu fan. It's a simple easy job for your local laptop repair shop.





    /end thread


    not /end thread.
    problem = not resolved.
    Reply Quote

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