I have to admit that I see the flaw in the language used when determining the loot rules for my group. However, I still feel that malicious looting after a group has trusted you to lead/distribute loot fairly should be something a GM can intervene on. I understand Blizzard wanting to take as much of a hands off approach as possible to limit game interaction interference but perhaps a warning sent to the offending player and stiffer penalties can be used as deterrent? At this point I've pretty much given up on getting the items restored to their rightful owner (me if you hadn't guessed), but I am still frustrated that after re-opening my ticket twice I keep getting the standard boxed answers from GMs. Not even a little thought seems to go into their replies on an issue that seems to be fairly widespread.
this is not the case at all. I think you are completely misinterpreting what blizzard is telling you. For every reason you have saying that you think the master looter is scaming, that master looter probably has just as many as to why he isn't. OR at least as to what his intent it. That is why it is important to get the loot rules spelled out exactly in raid chat so there is not confusion. If blizzard were to get involved in ever loot dispute such as this ticket times would be quadrupled what they are currently.
Blizzard does not recognize main spec over off spec. This really isn't a fair method of loot as several classes have to change spec for different fights. It needs to be said clearly in raid chat, the stat you are able to roll on is the one you came to raid with. All the time on pugs when we need healer or tank, they will make deals that they only want to role on dps gear. That is find with us as wee need that role in the raid and don't care what loot they roll on. We have macro's tat very clearly spell out loot for pugs. We have never been accused of being dishonest.
It has been my experience that when filling needed classes for a raid run is really the only time that this loot type should be used. that said, if they refuse to spell out loot rules in a clear acceptable way that cannot be verified in case of wrong doing, then I just leave. Unless I need no gear and just want points or achievements.
GM's have to use form letter replies. If they didn't do that first tickets would take twice to three times as long to answer. Also they have what is called standards that must be met. That means all GM's trying to give the same reply to the same issues. That way there is no accusations of favoritism, nepotism, any other isms. They really just do not have the time to hold our hands and give us personal responses with little funnies in them. They would still say the same exact thing. I would, along with a huge amount of the player base, have them use form letter response to get to my tickets faster, then have to wait 3 weeks instead of 3-4 days. This is also nothing new for customer service. Almost all use this type of response.