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If you are looking for support on a particular aspect of the game, please use the following list to find the right location for assistance.
1. Account & Technical Services, Game Masters , Web Chat, Forums, Social Media
2. Bugs, Suggestions, Cheats
3. Reporting a Post/Feedback
4. BlizzardCS Twitter
5. BlizzardTutorial Youtube
Account Services & Technical Services
Support Hours: 7 days a week 10 AM - 6PM PDT.
Start Here: Get Help
Support Hours: 24 hours a day, 7 days a week
Start Here: Get Help
**Note** Patch 5.3 introduced in-game tools that allows you to access the support site and submit a ticket.
When browsing through the Support Site or when going through the Support Ticket submission entries, you may be presented with a Live Chat option. This option will allow you to interact with a Customer Support representative via a chat window who will assist you with your issue.
Instead of calling a number (and potentially waiting on hold) for support, you’ll use the support site on Battle.net to set up a callback. Just enter information about your issue after selecting the callback option, along with your phone number, and a Game Master will give you a call back!
Mac Technical Support
Customer Support Forum
UI and Macro Forum
Social Media (For Breaking News, Service Outages or Game Interruption info)
**Note**Some cases may still require you to submit a support ticket or otherwise contact Support directly
Edited by Glaxigrav on 1/21/2015 6:36 PM PST
Bugs, Suggestions, Cheats/Hacks
Edited by Vrakthris on 8/13/2014 4:35 PM PDT
Reporting a Post/Feedback
Edited by Vrakthris on 11/6/2014 8:55 PM PST
You can follow all Blizzard Entertainment Customer Support news and updates on Twitter. Head over to @BlizzardCS, for the latest Support related news. We will be providing constant updates during maintenance, service outages, events and more.
The feed is available in English and Spanish. For EU, please visit the European forum.
Follow us and if you have any feedback for regarding our Twitter feeds, you can e-mail us at CSTwitterfeedback@blizzard.com.
We like to use a lot of #tags on Twitter which help spread our messages to a wide audience and also acts as a helpful consolidation tool for our community. Though the concept of #tags is a very natural one, and tags (and how they are used) generally evolve over time. We have a few set tags that we regularly use on our feeds.
To better help our new followers and clear up any confusion, below is a list of the #Tags we most commonly use in our Tweets.
#CSforum – Refers to this forum.
Additional #tags will be added as needed.
Edited by Vrakthris on 8/13/2014 4:37 PM PDT
Designed to visualize the Blizzard Customer Support Experience and guide viewers through common issues and frequently asked questions, the Blizzard Customer Support YouTube Channel offers a host of fun and helpful videos. With captions in several languages and helpful links to other useful resources, you will find it beneficial to consult the channel before contacting our support teams.
Links to new videos will be added as they become available. If you wish to provide feedback on the channel or any of the videos, feel free to leave a comment on our YouTube page.
Edited by Vrakthris on 8/13/2014 4:52 PM PDT
Threats of violence. We take these seriously and will alert the proper authorities.
Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.
Harassing or discriminatory language. This will not be tolerated.