This is my first ever post so if something of this topic has been posted I'm sorry in advance.
We had a situation that occurred during a guild raid. Their was a trash drop of the off hand in DS, between raid chat their was actually 2 rolls. The wrong person received the item, I'm sure just like most everyone else having gems in your bag, the item was gemmed. This makes the item soul bound, it was brought up right away, and a ticket submitted. It is not like weeks or days went by and then it was just oh by the way......
I got a chance to speak with a GM.. And was basically told 3 things.. 1) we could help, but were not going to. Assistance of this matter we stopped about 9 months ago. 2) its not our fault the individual got excited and gemmed the item. 3) that if they were to help everyone who was seeking assistance they they wouldn't have time to respond to the thousands of tickets each day.
First off, you have over what 15million players PAYING to play this game so if you don't have enough GM's to fill this demand that is not my issue. I have been playing this game for years, and can count how many tickets i've submitted on 1 hand with fingers left over. To me this disappointing, to be told my request was a reasonable one, that they could help but weren't going to? This to me is truly unacceptable!
Then it was brought up, you can trade for 2 hours, but if you gem an item its soul bound.... During raiding, dungeons, ect.. you get Valor Points, Justice Points, Honor Points ect.. Your valor point items (and others) have gem slots and you can gem the item and return it and get your points back.. This still has to be done with in the 2 hours! Yes you lose your gem, but if their was a mistake made their is an "in game solution" to resolve it.
It is truly disheartening the lack of interest in trying to help, telling me they could but wont. The few times I've had to submit a ticket I've received top notch support & a quick response.. This time it was only quick I'm sad to say. Again in closing the GM told they don't offer this type of assistance any longer, yet it is the sole judgment of the GM if they want to assist or not.
The icing on the cake I'm told... "Were obviously not getting anywhere in this discussion, you should bring this up on the form, the blues are good at making you see things from our perspective and explain the reasons behind our decisions."
Appalling.. that's what this is.. Simply Appalling!!!!