account banned for program "hack"

I have a 72 hour suspension for using a program "hack". I'm not sure which program is being reported or why. I do not hack. I do however multibox, with that being said only one of my 3 accounts is banned at the moment. I'm on a 70 min hold with customer support. If someone reads this from customer support and can help out that would be appreciated.
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MVP - World of Warcraft
100 Troll Rogue
14495
http://us.battle.net/support/en/article/banned-or-locked-account

Calling likely will not be productive.
Edited by Kozzae on 5/15/2012 7:55 PM PDT
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86 Goblin Warlock
4380
05/15/2012 07:49 PMPosted by Puffadder
I have a 72 hour suspension for using a program "hack". I'm not sure which program is being reported or why. I do not hack. I do however multibox, with that being said only one of my 3 accounts is banned at the moment. I'm on a 70 min hold with customer support. If someone reads this from customer support and can help out that would be appreciated.


I guarantee one thing.

You were not banned for any program designed to allow you to multi-box UNLESS it allowed you to walk away from the computer and the game would play itself.

My guess you were compromised. Appeal the suspension. If you were compromised IT WILL happen again.
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