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This effects both the site and the mobile app but the site forum hasn't had any sort of response in a few days, so I'm adding it here:
Usually I'd wait and assume it's delayed updating - as that's the fix I commonly see posted.
A few hours or days I can understand, but not updating in 6 months is just bad.
Edited by Syreania on 6/26/2012 10:11 AM PDT
This bug was not able to be resolved, so it's been escalated for a more thorough investigation by the WoW team. Our web and mobile services have been rapidly expanding this year, so this feels like growing pains. I'm doing everything I can to make certain your guild issue is not forgotten and is followed up on.
That goes for all individual character and guild issues reported on this forum. It can take just as long to figure out these individual character issues as it would to implement a new feature. It may seem like very simple data, but it's going through a very complex system.
Sometimes we get reports for specific issues like this that we've never seen before. Yes, missing guild data seems fairly common, but the way in which it is manifesting... we've never seen a specific problem like this before that wasn't easily resolved.
I'll keep you updated. I've sent reminders to everyone involved in resolving this reported issue.
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