Mobile Authenticator Issues

66 Night Elf Druid
Hello, a good while back I added a Mobile Authenticator to my old phone. However, it never worked properly so I never actually used it-but now I find myself with my nice new phone and unable to opt out of the mobile authenticator to retry it because I need to call in from the phone that is associated with the Authenticator!

If anyone could help me figure out how to redo this, I'd be quite appreciative.
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Quality Assurance
If you never used the authenticator on the old phone, why do you need to transfer the serial to the new phone? Why not just get a new serial?
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