I'll be surprised if he continues to play this game after this expansion.
Hydra: Rank 1 every single season except 9 and 11.
Season 9 didn't get R1 due to an MMR bugging DK passing him up on the last night, Blizzard did nothing.
Season 11 doesn't get Glad because his account is hacked and removed from the team.
It isn't an impossible thing to do. It's been done before after a lot of tickets were issued and it was finally bumped to a GM that would do something. This isn't even an issue about Hydra. It's an issue about Blizzard not doing something that literally takes them no effort at all to do. It's a huge issue that is dodged so much. I've never seen a GM explaining why they cannot do it. It makes zero sense besides the fact that you're once again showing the PvP community, you do not care about them at all.
This issue needs to be addressed.