In general I only respond to high-traffic threads, especially if it's affecting a lot people. There's simply too many bugs and fixes that are occurring (a vast majority of which occur before players even see them) for me to respond to every thread. If I see a thread that I instantly know the status of I'll respond to it but that's infrequent.
The way our system is structured we do read every single thread but yeah, not in reasonable bandwidth to communicate at that level. And a lot of you know I do seriously value communication.
I guess that makes sense, but I know for my part, experiencing what could fairly accurately be described as a game-breaking bug that's only affecting a small number of players makes me afraid this particular character may not have a pet bar for a very long time.
You know what would be cool? (and I know you'll go, "Yeah, we've thought of that but no" but I'll say it anyway.) Something that basically just says "This thread has been read by QA." Just to let us know that yes, our true-to-life bug has at least been seen.
Then again, I know you guys look at literally every thread in this forum, so it's more just a selfish need to feel loved than something necessary.
Anyway, thanks for the hard work. When guild leveling was first released, there was a bug that prevented late night players at weekly reset from gaining guild XP and rep for a week and I reported it and it was fixed within a month, so I really appreciated that.