Checking for updates...

92 Dwarf Shaman
12385
I've been dealing with this since this morning when the patch was being applied.

I get stuck at "Checking for updates..." and it lasts for about 2-3 minutes before crashing and saying it failed to run the program "Agent". I open my process manager and I have 3-5 copies of Agent running. I end the processes and start over and the same thing happens.

I have tried uninstalling all Blizzard products (2 copies of WoW, MoP beta, D3, SC2) and restarting many times and still nothing. Any help?
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92 Dwarf Shaman
12385
I think I got it figured out. i just found the article to delete your battle.net cache. Seems to be working
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92 Dwarf Shaman
12385
In case anyone is having this issue, here are the articles:

http://us.battle.net/support/en/article/blizzard-agent-troubleshooting

http://us.battle.net/support/en/article/deleting-the-battlenet-cache-folder-pc
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90 Pandaren Priest
6715
Thanks a ton for figuring this out, been having this problem myself :')
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100 Human Paladin
7490
This was also an issue for me thanks for the thread worked I did need to click the wow updating window then allow access but all good after that:)
Edited by Kelso on 8/29/2012 4:28 AM PDT
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I keep getting a message that says I need permission to delete that folder. Can someone help me figure out how to get permission. How do i sign in as administrator. I have to leave to get my wisdom teeth removed so I won't be able to respond till later.

Thanks for the help though in advance
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87 Human Death Knight
8305
I've been having this issue since the patch. I've done everything. I deleted WoW to try and solve this the first time. Now I'm re-dowloading WoW and it's "Checking For Updates" I've looked everywhere for the Battle.net folder and it does not exist. I'm completly clueless. Any ideas?
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90 Troll Mage
0
if you go to the 2nd link from the thread he gave you can copy the link for windows 7 (C:\ProgramData\Battle.net) and put that into the run or search area from the start button and it will pull the battle.net folder up and you can right click it then delete it. I am trying that now i deleted it and now i am redownloading it.
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90 Troll Mage
0
ok with me able to delete the battle.net folder through win 7 by my previous post it was able to complete the checking update part and is currently installing on my computer
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87 Human Death Knight
8305
Alright, I got past checking for updates and when I go to install it and it tells me failed to download a required program please check your internet connection and try again. So I check my internet and obviously it's working. I restarted my computer and tried again and it's still doing it.
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90 Troll Mage
0
go to internet explorer- tools- internet options- connection tab- lan settings and make sure all check boxes are unchecked
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87 Human Death Knight
8305
Did that, none are checked. Still not working.
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6 Tauren Warrior
0
I deleted the folder but I am still getting checking for updates. what should I do?
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87 Human Death Knight
8305
It should be working by then. Make sure you cancel the agent.exe in the process tab on your task manager.
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100 Blood Elf Paladin
6380
Try addind a DLL override for dnsapi.dll in WINE. Worked for me!
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Im having this problem for 5.0.5 im at checking updates still, i deleted cache and still wont work, need help desperately
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90 Human Paladin
12515
Thank you so much for posting this! It really helped me fix my problem. I was worried I would miss the launch of MoP due to the stupid checkign for updates. I found a work around but I wanted to make sure I was ready to go.
Thank you!!
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90 Blood Elf Warlock
7145
Followed all of these steps, had this problem since the patch. Launcher worked once... never again. I am going to miss Mop it seems. I have done all of these things so many times my brain is fizzleing out. Is there a way to download Mop not using the launcher? I can play wow by selecting the game inside the wow folder. (wow.exe) Please help.... leaving to get game in an hour.
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