I'd like to state something after some thought on this issue. It is true that everyone makes mistakes. I'm hoping that everyone involved learns from this mistake and it does not repeat in the future. Whatever the outcome, hopefully the mentor guild will learn to vet their information better and provide solid mentoring down the road.
I have some concerns about our mentor guild on Ravencrest Alliance. I believe the process of obtaining information to answer questions and mentor people needs some work. For example, a certain principle representative of the mentor guild was asked the simple question of how to play arms warriors. His reply was that they used 2 1 hander weapons. (Again there was a lot more background to this but it was basically stated that he had that notion from hearsay. I completely took out the copy+pasted text and screenshots to avoid "calling anyone out")
Now if I was a new player and joined the mentor guild to learn about the game, I would be fed misinformation on that topic. This answer was given in trade chat and the representative also stated that it was based on hearsay (a very unreliable source). I would argue that a mentor guild should definitely be able to vet information in order to mentor and teach players effectively.
I also have some concerns about the grammar and syntax of that certain representative. Although he is a really nice guy, I feel like the language needs to be comprehensible given this is a text-based game.
In conclusion, I’d like to ask for some better vetting of mentor guilds in the future and perhaps giving the mentor guilds better guidelines on how to mentor new players and find reliable information. Although this was only one mistake, who knows how much misinformation could have been relayed in guild chat from unreliable sources? I hope that we can all improve from this one mistake so newer players will not receive misinformation.
*Edited to remove any sort of “calling someone out”