Are you experience bad world latency, but, your home is fine? Do you use Road Runner, Time Warner Cable, or Bright House? If so, this thread is for you! This kind of latency is causing major problems, disconnections, complete lag that you can't log in/out without forcing World of Warcraft to close. NPCs can't be interacted, auction house freezes, everyone is frozen but your character, etc. This is most common on the New York realms, there has been many reports for this happening on the Chicago realms as well.
How can I help Blizzard fix this faster?
They know what it is, most you can do to help is post the following:
1) Your city/state.
2) Your ISP: Bright House, Road Runner, Time Warner Cable
3) Your traceroute. https://us.battle.net/support/en/article/performing-a-traceroute For aesthetic purposes to make it easier to read post it in [code][/code] tags.
How do I find my server IP?
Quickest way is from the official fansite, Wowpedia: http://www.wowpedia.org/US_realm_list_by_datacenter
Is there an expected fix?
Yes, yes there is. It's coming soon. Blizzard is aware of the issue:
09/11/2012 09:57 AMPosted by VelnrakThank you again for posting the information I've asked for. Our network engineers are confident they've isolated the bottleneck, which appears to have been saturated for several hours a day for the past week. They're working with the peering partners to get this resolved as quickly as possible. Thank you very much for your patience.
What does this mean? It means basically too much traffic, and the pathway is a bit too small for it. A traffic jam on a 4 lane road, but, only two lanes are available, but, you can't get through at the rate it's intended at. - Mcfluff of Area 52
Why is it taking so long to fix?
Networking and peering issues are long and complicated to fix, especially when it's live. They need to figure out:
1) What went wrong.
2) Why did it go wrong.
3) How to stop it from happening again.
4) Working with multiple relays and data centers to correct.
5) Find a fix.
6) Apply a fix.
7) Restart the services.
8) Hope it works without harming others.
It goes on and on and it is a vicious cycle.
Will we be compensated for lost time since this started on August, 28th?
Likely, no. Because there is no way to sort between ISPs to show whom is having the active problems.
I restarted WoW it's working now! But, it stopped working!
This is common. Works for a few moments then you'd get lag spikes again. These happen all the time in random places and are prominent in Battlegrounds and Dungeons/Raids.
09/10/2012 09:26 AMPosted by VelnrakIf you're not a Road Runner-related customer, please create your own thread, and we can troubleshoot in your thread.
We're continuing to pursue a solution for this issue, but unfortunately I have no progress to report. There are several degrees of separation to the source of the issue, which means our network engineers are talking to AT&T, who are trying to get updates from their peering partner. I'll be sure to report updates as I get them. Thanks again for your patience =)