Videotron: Cant log in, Stuck as "success"

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90 Draenei Priest
10505
Great input Tyrlinger, but I disabled windows home groups upon installing... can't be that, and my network is setup as home, fully trusted.

I don't use the windows firewall at all, it's totally disabled as a service. My firewall is an independent Linux machine, acting as my router, and antivirus (havp) that scans my incoming packets. So I'm not running any anti-virus software on the pc on which I play WoW.

Yet, I have the same problem, so the root cause must be something else...
90 Undead Warlock
0
I'm with videotron and WoW is not working. But I'm not sure it is the isp... got WoW to work a couple of minutes then it DCed... was not able to log on again. Stuck at 90%.
90 Human Priest
12665
I am also with Videotron
90 Pandaren Priest
6410
im at work atm , imma let you guys know once i get back
90 Tauren Warrior
10185
Anyone having this issue could repost with a List of your ISP, antivirus and firewall software.

do you play on wireless connection and the model of your modem or router.

this could be a big help.

Also include if your computer's edition of windows and if you have vista or windows 7 do you play with UAC disabled?


In case anyone missed this
90 Night Elf Druid
12905
Im with videotron as well...Wtf are those dorks doing to !@#$ wow up....Is that even possible to block one thing? I mean....Everything else work but wow. :X
90 Draenei Priest
10505
And WoW worked flawlessly yesterday... as well as D3, according to my friend.

When I run a tracert, it seems to jam at the following hop:

tracert 206.16.119.53
Tracing route to 206.16.119.53 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 11 ms 11 ms 7 ms 10.170.171.13
4 10 ms 7 ms 11 ms 216.113.123.137
5 7 ms 6 ms 9 ms 216.113.122.90
6 8 ms 8 ms 8 ms if-11-0-0.mcore3.MTT-Montreal.as6453.net [216.6.114.97]
7 15 ms 14 ms 15 ms if-9-0-0-0.tcore2.NYY-NewYork.as6453.net [216.6.99.9]
8 14 ms 20 ms 14 ms if-11-2.tcore1.NYY-NewYork.as6453.net [216.6.99.2]
9 16 ms 15 ms * Vlan25.icore1.NTO-NewYork.as6453.net [216.6.90.62]
10 16 ms 15 ms 16 ms Vlan2135.icore2.NTO-NewYork.as6453.net [216.6.81.37]
11 74 ms 24 ms 23 ms 192.205.35.13
12 97 ms 93 ms 92 ms cr2.n54ny.ip.att.net [12.122.86.10]
13 102 ms 102 ms * cr2.wswdc.ip.att.net [12.122.3.38]
14 97 ms 95 ms 92 ms cr1.wswdc.ip.att.net [12.122.2.33]
15 98 ms 95 ms 89 ms cr2.sl9mo.ip.att.net [12.122.18.29]
16 90 ms 90 ms 92 ms cr2.kc9mo.ip.att.net [12.122.28.89]
17 95 ms 91 ms 92 ms cr1.dlstx.ip.att.net [12.122.28.85]
18 99 ms 104 ms 99 ms cr1.phmaz.ip.att.net [12.122.28.182]
19 97 ms 96 ms 95 ms 12.123.206.161
20 86 ms 89 ms 89 ms 12-122-254-50.attens.net [12.122.254.50]
21 87 ms 89 ms 86 ms mdf002c7613r0001-gig-12-1.phx1.attens.net [63.241.130.210]
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

The IP I'm tracing to is the Drenden realm's, provided to me by a Blizzard representative as we spoke over the phone.

Anyways, if you are on Videotron, and are having this issue, please call them right away, to make sure this problem gets the attention it requires before MoP launches :)
90 Night Elf Druid
12905
Well I sent a email to their Support councelor...for all the good it can make :x
90 Draenei Priest
10505
09/22/2012 09:18 PMPosted by Kripthmaul
Well I sent a email to their Support councelor...for all the good it can make :x


Call 'em. =) As much as I emphasized on this needing to work next monday at midnight... they need to know that I won't be the only one affected!

If you also use Videotron's telephone service, simply dial 611.

Otherwize, call 1-877-380-2611.
Edited by Lucifia on 9/22/2012 9:27 PM PDT
100 Tauren Hunter
17065
you gotta be kidding me videotron might be the problem????
90 Draenei Priest
10505
09/22/2012 09:27 PMPosted by Nahac
videotron might be the problem????


or a hop in between... but as of now, it seems like only people from Québec are motivated enough to play wow 2 days from the next expansion =P

or... that it's the route between Videotron and Blizzard that is messed up, and nothing else. In any case, call Videotron, let them know, otherwise it won't be prioritized.
90 Night Elf Druid
12905
i'll call them tomorrow. firdt thing in the morning
100 Tauren Hunter
17065
09/22/2012 09:35 PMPosted by Kripthmaul
i'll call them tomorrow. firdt thing in the morning


same here
90 Draenei Priest
10505
Hmm... I'm the one in "The Procrasti Nation", yet, I'm the only one that ... "didn't wait until tomorrow" :p

(couldn't resist)
85 Night Elf Rogue
5395
I'm With Videotron as well.... first thing tomorrow morning il call them.
90 Draenei Hunter
11130
guildy can't log in. talking to me in mobile chat.

I came to techsupport thread looking if others have this problem. When i read that people that were having this issue were with videotron, I asked him if he was with videotron, he said yes.

He's calling them now.
100 Tauren Hunter
17065
aight so ive called em 2, (1-877-380-2611) 24/7 assistance he said some ppl have called alrdy and that the problem isnt from em apparently some broken link between em and battle.net, guess I'll sleep on that and hope itll be fixed soon, he said it could take a few days ... :(
Edited by Nahac on 9/22/2012 10:07 PM PDT
90 Draenei Priest
10505
09/22/2012 10:02 PMPosted by Nahac
he said it could take a few days


They have ... less than 2 days to make this right, or the number of calls will somehow increase radically.

Keep calling peeps, we need to let them know early on that this can't "take take a few days"...
So stupid that blizzard can't even answer us about that problem.....
90 Draenei Hunter
11130
09/22/2012 10:30 PMPosted by Zythes
So stupid that blizzard can't even answer us about that problem.....


Because it's not blizzard.

It's videotron.

Friend got off the phone. The tech rep told him 3-4 days.
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