Videotron: Cant log in, Stuck as "success"

(Locked)

90 Tauren Hunter
15380
Ive run a series of tests with a blizz tech, the ping is lost somewhere between my network and blizz firewalls, if u run a path ping with ur server IP, check where u get the 100%lost, u will get 100/100 where u hit the att.net which is normal, if u get any 100/100 prior att.net hop, I suggest : unplug all routers modems and turn off cpu, then in start, cmd (run as admin) Ipconfig /release
Ipconfig /renew
ipconfig /flushdns

run another
pathping (ur server IP)

1st test will show u the hops, then ull get a computing statistics xx seconds, its that part u want to check

see if u get blocked at the same place, call videotron and !@#$%
90 Human Priest
9305
I'm on videotron too (from the Gatineau area) and I have pretty much the same problems since saturday (was working fine friday night). looking at previous tracert posted here... seems they are all stopping at the same place.

3 13 ms 18 ms 12 ms 10.170.167.169
4 14 ms 15 ms 16 ms 216.113.123.246
5 17 ms 13 ms 15 ms 216.113.122.90
6 11 ms 14 ms 10 ms if-9-0-0.mcore3.MTT-Montreal.as6453.net [64.86.3.50]
7 29 ms 20 ms 20 ms if-10-3-0-0.tcore2.NYY-NewYork.as6453.net [216.6.114.30]
8 48 ms 25 ms 18 ms if-11-2.tcore1.NYY-NewYork.as6453.net [216.6.99.2]
9 18 ms * 30 ms Vlan25.icore1.NTO-NewYork.as6453.net [216.6.90.6]
10 * 33 ms 35 ms Vlan2135.icore2.NTO-NewYork.as6453.net [216.6.81.37]
11 32 ms 30 ms 34 ms 192.205.35.13
12 104 ms 108 ms 106 ms cr2.n54ny.ip.att.net [12.122.86.10]
13 98 ms 97 ms 100 ms cr2.wswdc.ip.att.net [12.122.3.38]
14 95 ms 96 ms 95 ms cr1.attga.ip.att.net [12.122.1.173]
15 99 ms 99 ms 96 ms cr2.dlstx.ip.att.net [12.122.28.174]
16 102 ms 103 ms 99 ms cr1.dlstx.ip.att.net [12.122.1.209]
17 102 ms 103 ms 104 ms cr1.phmaz.ip.att.net [12.122.28.182]
18 94 ms 95 ms 103 ms 12.123.206.165
19 259 ms 212 ms 215 ms 12-122-254-50.attens.net [12.122.254.50]
20 92 ms 97 ms 92 ms mdf002c7613r0001-gig-12-1.phx1.attens.net [63.24.130.210]
21 * * * Délai d'attente de la demande dépassé.
90 Worgen Druid
12665
I use videotron and have no problems. My brother however, who lives downstairs, also uses videotron cannot login to D3, SC2, and WoW. In WoW he gets stuck on the success part of the login (oh the irony). When he cancels that, it gives him the retieving realms box, ans stays there. BTW, he was playing Rift and was experiencing problems logging in as well. Makes me think it's a videotron issue.
90 Night Elf Druid
12905
For I am back!

The point is until anywhich of both blizzard or videotron comes forward and " takes responsibility"...this is gonna be a retarded ping-pong game. And since most of his bought MoP...we have a 30ish hour deadline to fix this problem.
Yep, for us, in Quebec city, it stopped on attens too, on the 13th one (for proudmoore)
Edited by Kirsha on 9/23/2012 10:45 AM PDT
Support Forum Agent
Hey all,

Just wanted to let y'all know that we're aware of the Videotron customers experiencing issues with connecting with Blizzard games. This is being investigated by both parties.

I don't have an ETA on any resolution yet, but I wanted to inform y'all that we're aware of the issue.

The regular Tech (PC) forum team is not here today, so I'll try to post any updates I find out about this later today, if not, I will pass this on to the team when they get back into the office.

Thanks for the reports.
90 Night Elf Druid
12905
Thank you very much for the post Machkhan. Good to see at least one of the two parties are doing their job.

And thanks for letting us know you know of the issue.
90 Draenei Priest
10505
Thank you for this update, Machkhan. Very appreciated =D
85 Night Elf Druid
6760
Oh sweet.. damn you Videotron..
90 Orc Warlock
5150
Can't play on my toon on Kul Tiras (LA Datacenter), but can play alts on Zul'jin (Chicago Datacentre).

Videotron customer too. Can log on to kul tiras, can move in the world for a while but can't interact properly (can't /say, /guild, queue, mail, etc).
Hey all,

Just wanted to let y'all know that we're aware of the Videotron customers experiencing issues with connecting with Blizzard games. This is being investigated by both parties.

I don't have an ETA on any resolution yet, but I wanted to inform y'all that we're aware of the issue.

The regular Tech (PC) forum team is not here today, so I'll try to post any updates I find out about this later today, if not, I will pass this on to the team when they get back into the office.

Thanks for the reports.


A huge thanks for this report Machkhan, even tho I am forced to play my alts, I am happy to know that both parties are working on this issue, so maybe I'll be able to play what I want for MoP release. :D
Can Anybody try changing their Ip to see if it would work ? ?

From what I gatherer if u just change the way your modem is plugged (from ethernet to usb or the other way around) and reset your modem it should give you a new ip.

I think this might work.
90 Pandaren Priest
6410
ok i got news guys !

so i shut down my computer and took the wifi off
i plug in directly my wire from my modem to my computer and now i can log in .... except i cannot log in on my main toon !

i was able to log on my main but everything froze ... so im out now

well again ... i can log on all my other toons except the ones on mugthol .... WTF
Edited by Liind on 9/23/2012 2:04 PM PDT
90 Tauren Hunter
15380
/wrist
90 Human Rogue
6165
Hey all,

Just wanted to let y'all know that we're aware of the Videotron customers experiencing issues with connecting with Blizzard games. This is being investigated by both parties.

I don't have an ETA on any resolution yet, but I wanted to inform y'all that we're aware of the issue.

The regular Tech (PC) forum team is not here today, so I'll try to post any updates I find out about this later today, if not, I will pass this on to the team when they get back into the office.

Thanks for the reports.


Since our game doesn't work, can you guys add 3 or 4 days to our subscription ? Because right now, we clearly paying for nothing.
The only way I found I can play is by tethering my 3g from my phone. I'm wracking up a pretty impressive data bill, which I fully intend to send to blizzard!

They have 1gig to get before it starts being paid "by the meg"
90 Human Priest
10340
Since our game doesn't work, can you guys add 3 or 4 days to our subscription ? Because right now, we clearly paying for nothing


i agree!!!! and at the MoP release, thats s**ks
90 Night Elf Druid
12905
Guys, stop that lol. They only add game time when it's all the people that gets cut off wow for a long period of time. They won't take all your names and go one by one.

We probly won't get a solution before tomorrow, since the techs seems to be off duty on weekends. As long as this is fixed for MoP, I'll have no complains.

If you're cheap enough to cry of 1$ of wasted wow time. Then sucks to be you.

PS: Khiranx, just lol.
90 Tauren Hunter
15380
Guys, stop that lol. They only add game time when it's all the people that gets cut off wow for a long period of time. They won't take all your names and go one by one.

We probly won't get a solution before tomorrow, since the techs seems to be off duty on weekends. As long as this is fixed for MoP, I'll have no complains.

If you're cheap enough to cry of 1$ of wasted wow time. Then sucks to be you.

PS: Khiranx, just lol.


x2
90 Human Warrior
11215
Tabarnak j'ai un raid ce soir!!

C'était la dernière fois qu'il y avait un 100% drop chance sur le mount heroic Madness avant MoP NOOOOO!!!!!

More seriously

We probly won't get a solution before tomorrow, since the techs seems to be off duty on weekends. As long as this is fixed for MoP, I'll have no complains.


This ^^
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