It turns out, more than 10+ pieces of heirloom equipment are missing. Low level characters with spots missing in their inventory and equipped tabs. I submitted a ticket and received a response that I should have screen shotted.
They basically told me theres absolutely nothing that can be done and that they were crediting my account 1 day free. I declined rudely, and am seriously considering canceling my account. OF COURSE there is something that can be done. They think im trying to get free loot, even though I earned every piece of gear that got lost somewhere.