please help me.
Are you certain you are entering the key correctly?
In some cases the authentication key may be difficult to read and it's also very easy to enter wrong letters or numbers when typing it in. Here are some common substitutions:
- B's and 8's look alike.
- 2's and Z's looks alike, Z's and 7's look alike, and sometimes a 2 looks like a 7.
- 4's, A's and H's occasionally look similar, especially if the left side of the H or A is faint.
- G's look similar to 6's.
- E's appear similar to F's if the bottom of the E is faint.
- K’s can look like R’s due to their proximity to the text above the authentication key.
Please carefully examine the key to ensure the correct letters or numbers are input.
Try clearing your temporary internet files (cookies/cache) and/or a different browser (Firefox, Internet Explorer, Chrome).
Doublecheck the box, in the lower left corner, does it say ESRB or PEGI?
Alright, I believe I've figured out the issue.
It looks like you digitally upgraded to Cataclysm recently. While you can upgrade from a physical copy of Mists of Pandaria the upgrade to Cataclysm has not yet completed.
You have access to the content, but the purchase itself is still processing. These upgrades generally can take up to 72 hours to process. Once that has completed you should be able to add your key to the account and upgrade to MoP.
Sorry for the confusion.
09/28/2012 08:18 PMPosted by JoiceI just had the same problem as he did but i bought Cataclysm a long time ago
09/29/2012 07:54 AMPosted by Malesti am having the same problem, i bought the physical discs and i am typing in the autentication key and getting an error has occured. i bought cataclysm when it first came out and am up to date with all the patching.
Threats of violence. We take these seriously and will alert the proper authorities.
Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.
Harassing or discriminatory language. This will not be tolerated.