Crashing at cut scene.

94 Blood Elf Paladin
4075
I have run two panda through the starter areas and have had crashes in the same areas. The first one is when the airship is blown up and the second is when choosing which faction to go with. I played in the beta and had no issues like this. The first crash is annoying only, but the second crash keeps me from getting the quest to talk to the leaders of the respected factions. Anyone else having this problem? I have the latest version 10.8.2 with 2.7 GHz Intel Core i7, 8 GB DDR3, and a NVIDIA 650. Thanks for any help given.
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Support Forum Agent
Does this crash, as in it closes the game a produces a crash log? If so, please post it.

Error logs can be found in Applications/World of Warcraft/Errors
*Make sure you remove your computer/user name from the report.
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94 Blood Elf Paladin
4075
I do not know if this is the right one but it is the only crash log.==============================================================================
Blizzard Setup: (build 1113)

App: World of Warcraft Launcher.app
Time: 2012-09-28 21.30.46

------------------------------------------------------------------------------

This application has encountered a critical error:

ERROR #1 (0x13370001) Fatal Exception
Program: /Applications/World of Warcraft/World of Warcraft Launcher.app
Exception: short exception

EXC_BAD_ACCESS KERN_PROTECTION_FAILURE 0000000 0000000

Crashed Thread: 0x00006703

Project: 19150011
Build: 1113
Project Name: Blizzard Setup

------------------------------------------------------------------------------

----------------------------------------
x86 Registers
----------------------------------------

eax = 022db220 ebx = 000edc50 ecx = 000fc080 edx = 00694c08
edi = 00000000 esi = 021ad150 ebp = b038cf48 esp = b038cedc
ss = 00000023 eflags = 00010286 eip = 00000000 cs = 0000001b
ds = 00000023 es = 00000023 fs = 00000023 gs = 0000000f

----------------------------------------
Stack Trace (Manual)
----------------------------------------

Showing 10/10 threads...
Thread 1/10 (ID: 00000c07 Stack: 00000000 + 0)
0x2e4ca
0x3df4
0x96227e ___cxa_finalize+184
0x9622ad _exit+23
0x925abe -[NSApplication terminate:]+2649
0x6a15
0x7c5c
0x984577 ___NSFireTimer+117
0x99b469 ___CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__+22
0x99b463 ___CFRunLoopDoTimer+709
0x99b2b1 ___CFRunLoopRun+1730
0x99b2a6 _CFRunLoopRunSpecific+378
0x99b2a4 _CFRunLoopRunInMode+123
0x9587e1 _RunCurrentEventLoopInMode+242
0x9587de _ReceiveNextEventCommon+374
0x9587dd _BlockUntilNextEventMatchingListInMode+88
0x92382a __DPSNextEvent+724
0x923822 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:]+119
0x923786 -[NSApplication run]+855
0x9231b6 _NSApplicationMain+1053
0x6581

Thread 2/10 (ID: 00001303 Stack: 00000000 + 0)
0x961d7c _start_wqthread+30

Thread 3/10 (ID: 00001503 Stack: 00000000 + 0)

Thread 4/10 (ID: 00001903 Stack: 00000000 + 0)
0x961d7c _start_wqthread+30

Thread 5/10 (ID: 0000422f Stack: 00000000 + 0)
0x961d7c _start_wqthread+30

Thread 6/10 (ID: 00004607 Stack: 00000000 + 0)
0x961d7c _start_wqthread+30

Thread 7/10 (ID: 00006703 Stack: 00000000 + 0)
0x961ed5 __pthread_start+344
0x961d7c _thread_start+34

Thread 8/10 (ID: 00006c03 Stack: 00000000 + 0)
0x419b
0x40175
0x2e457
0x961ed5 __pthread_start+344
0x961d7c _thread_start+34

Thread 9/10 (ID: 00006f03 Stack: 00000000 + 0)
0x99b2af ___CFRunLoopRun+1247
0x99b2a6 _CFRunLoopRunSpecific+378
0x99b2a4 _CFRunLoopRunInMode+123
0x984181 +[NSURLConnection(Loader) _resourceLoadLoop:]+395
0x9847c1 -[NSThread main]+45
0x9847c1 ___NSThread__main__+1396
0x961ed5 __pthread_start+344
0x961d7c _thread_start+34

Thread 10/10 (ID: 00008303 Stack: 00000000 + 0)
0x961d7c _start_wqthread+30

----------------------------------------
Loaded Modules
----------------------------------------

DBG-MODULE<0x922050 00007000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib" "" 0 {e32a7266-fcdd-352c-9c2a8939265974af} 0 0>
DBG-MODULE<0x938f20 00004000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib" "" 0 {c54e8fd0-61ec-3dc8-863154288ac66ac8} 0 0>
DBG-MODULE<0x957d50 0000f000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL" "" 0 {1ad1ae7b-b57b-35b5-b57132a34f0da737} 0 0>
DBG-MODULE<0x966d40 0000e000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib" "" 0 {c7a3917a-c444-33cc-8599bb9cd8c12bc4} 0 0>
DBG-MODULE<0x96b600 00003000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib" "" 0 {8a174bd9-992e-351d-8f9adf6991723abe} 0 0>
DBG-MODULE<0x994e40 0003c000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib" "" 0 {a3442557-18d5-332e-8859423d5a20ebbe} 0 0>
DBG-MODULE<0x99d040 00045000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib" "" 0 {06bafdca-800c-35e3-b1a3f05e105b86ab} 0 0>

----------------------------------------
Memory Dump
----------------------------------------

Code: 16 bytes starting at (EIP = 00000000)

00000000: <can't read from this address>

Stack: 1024 bytes starting at (ESP = B038CEDC)

B038CEDC: 79 DF 0E 00 08 4C 69 00 01 00 00 00 20 B2 2D 02 y....Li..... .-.
B038CEEC: 00 00 00 00 1C CF 38 B0 01 00 00 00 00 00 00 00 ......8.........
B038CEFC: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038CF0C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038CF1C: F4 0B 1B 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038CF2C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038CF3C: EF DF 0E 00 50 D1 1A 02 C0 9F 1A 02 68 CF 38 B0 ....P.......h.8.
B038CF4C: FB DF 0E 00 50 D1 1A 02 00 00 00 00 00 00 00 00 ....P...........
B038CF5C: 00 00 00 00 23 E4 02 00 01 00 00 00 98 CF 38 B0 ....#.........8.
B038CF6C: 57 E4 02 00 50 D1 1A 02 C0 9F 1A 02 48 D0 38 B0 W...P.......H.8.
B038CF7C: 18 D7 1E 96 48 D0 38 B0 6E D5 1E 96 BC 29 90 AC ....H.8.n....)..
B038CF8C: 00 00 00 00 00 D0 38 B0 0D D4 1E 96 C8 CF 38 B0 ......8.......8.
B038CF9C: 57 D5 1E 96 C0 9F 1A 02 00 00 08 00 01 00 00 00 W...............
B038CFAC: 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038CFBC: 00 00 00 00 00 00 08 00 03 67 00 00 EC CF 38 B0 .........g....8.
B038CFCC: EE 7C 1D 96 00 D0 38 B0 03 67 00 00 15 E4 02 00 .|....8..g......
B038CFDC: C0 9F 1A 02 00 00 08 00 00 00 00 00 00 00 00 00 ................
B038CFEC: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038CFFC: 00 00 00 00 44 52 48 54 00 00 00 00 00 00 00 00 ....DRHT........
B038D00C: 01 01 01 07 00 10 00 00 00 00 00 00 1F 00 00 00 ................
B038D01C: 0A 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D02C: 00 00 00 00 00 00 00 00 03 67 00 00 15 E4 02 00 .........g......
B038D03C: C0 9F 1A 02 03 00 00 00 3C 00 00 00 00 D0 38 B0 ........<.....8.
B038D04C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D05C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D06C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D07C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D08C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D09C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D0AC: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D0BC: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D0CC: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D0DC: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D0EC: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D0FC: 50 09 39 00 00 00 00 00 00 00 00 00 00 00 AB 00 P.9.............
B038D10C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D11C: 00 00 00 00 00 00 00 00 00 F4 A9 00 00 00 00 00 ................
B038D12C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D13C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D14C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D15C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D16C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D17C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D18C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D19C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D1AC: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D1BC: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D1CC: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D1DC: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D1EC: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D1FC: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D20C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D21C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D22C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D23C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D24C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D25C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D26C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D27C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D28C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D29C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D2AC: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D2BC: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
B038D2CC: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

------------------------------------------------------------------------------
Edited by Machkhan on 10/3/2012 9:00 AM PDT
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Support Forum Agent
That doesn't look like the right thing. So when you encounter the crash, what happens? Does it quit to the desktop with no error log, does it freeze when it happens and you have to force quit, etc?
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94 Blood Elf Paladin
4075
When the air ship is blown up the screen goes black and no cut scene plays so I have to do a hard restart to use the computer again. When I choose a faction the game freezes and I get a ticking sound out of the speakers and no cut scene. I have to do a hard restart again. When I restart the game after choosing a faction I appear in a tavern in the capital city. I have found where to continue the game so I can meet the faction leaders.
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Support Forum Agent
Thanks. Can we try the basic troubleshooting and remove any temp files/addons etc and try to rebuild the game's caches? This may help.

    1. Navigate to /Applications/World of Warcraft
    2. Move the WTF, Cache and Interface folders to the desktop
    3. Now go into the Data folder and delete the Cache folder
    4. Navigate to /Users/Shared and delete the Battle.net folder
    5. Launch the World of Warcraft Launcher. Let all updates apply and hit Play when Game is up to date is displayed.
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94 Blood Elf Paladin
4075
Sorry it took so long to reply. I found out Kaspersky was causing an issue which kept WOW for showing the cut scenes. I have changed my anti-virus and the problem is solved. Thank you for your time and effort.
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Support Forum Agent
Thanks for letting us know :)
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