Reinstallation Issues

87 Blood Elf Mage
5305
Earlier this morning I tried opening my WoW client. When I clicked "Play" on the launcher, the launcher would close, then reopen a few seconds later.

I looked in a couple other threads, where the same issue was mentioned. One said to delete the latest update file in the updates folder in my WoW install folder in Program Files. I did so, and tried to run the game again. The same issue occurred.

I tried running both the launcher and the game client directly. The wow.exe shortcut in my install folder simply opened the launcher, which had the same issue.

Then I went to "Preferences" and changed the language settings to Spanish, since the other threads say that changing language settings helped. The launcher proceeded to update and then close. When I reopened the launcher and changed the language settings back to English, it gave an error saying that game updates could not be acquired, and the launcher closed.

I also tried moving the WoW install folder to my desktop, another listed solution. No dice. I then moved it back to Program Files.

Figuring that the deleted file might be the problem, I went to my Recycle Bin and restored it, but this did not fix the "updates not found" error.

I tried rebooting. Again, no luck.

Then I tried a reinstall. The reinstall launcher opens, displays a box that says "Updating Files..." and then opens a screen with an "Install button" and plays music. Upon clicking "Install", I get the following error message:

"Failed to download a required installation file (http://dist.blizzard.com.edgesuite.net/wow-pod/InstallData.Master.3a/Win/wow_enus_web_unencrypted_win.blob). Please check your internet connection and try again."

Clicking the "Ok" button on the error dialog closes both the dialog box and the installer.

My connection is fine. Trying to visit the dist.blizzard.com link redirects to a Google search. I'm not sure what else to do to try fixing the issue.

EDIT: WoW was working fine for me last night about 2200 hours EST (10pm, 7pm PST).

As far as OS goes, I'm running Windows 7 32-bit.
Edited by Talothas on 10/11/2012 7:32 AM PDT
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All you have to do is disable your firewall for 15 min so update can launch. Worked for me.
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87 Blood Elf Mage
5305
Just tried that... It's not fixing the reinstaller error, even with a fresh download of the installer.

I may dig out my old Classic game discs and try to install it that way, and then just update it, but that's going to take forever to do...
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100 Human Paladin
15295
What I did to fix this issue just now:

Right click your wow icon and choose open file location
Right Click on your “WoW” file and click “copy”
Go to your desktop and click “paste”
Go back to your “woW” folder and delete the “WoW” file
Run the launcher on your desktop and you will get an error message
Now go back to your wow folder and paste the “WoW” file back
Now run the launcher again and it will update and work as it should
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87 Blood Elf Mage
5305
The problem is that I uninstalled the game and cannot reinstall it. When I run the reinstaller it closes with the error I listed in the OP:

"Failed to download a required installation file (http://dist.blizzard.com.edgesuite.net/wow-pod/InstallData.Master.3a/Win/wow_enus_web_unencrypted_win.blob). Please check your internet connection and try again."

I've tried re-downloading the installer twice.

Please read the entire OP before trying to help me with my problem. Not trying to sound like a jerk, but telling me how to fix the loop is of no help when I'm trying to reinstall. :<
Edited by Talothas on 10/11/2012 6:51 AM PDT
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Don't youhave system restore on, just restore to a couple of weeks ago. Then all you have to do is turn firewall off.
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87 Blood Elf Mage
5305
10/11/2012 07:38 AMPosted by Goldenspirit
Don't youhave system restore on, just restore to a couple of weeks ago. Then all you have to do is turn firewall off.


I'm going to file a support ticket. If that doesn't go anywhere I'll try system restore.
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The issue is that the firewall is blocking the latest patch from installing, even if you have allowed blizzard to make changes to your computer, which I'm sure you have. Once you turn off your firewall it will allow you to update the hotfix which I believe is 5.0.5. You might be able to manually download and install it to. You can check your version by going to your World of Warcraft folder. Right click on the Wow file (not the world of warcraft, just the Wow file). Go to properties, click on the details tab. Under file version it should say 5.0.5.16135. If it says anything else you don't have the latest hotfix patch.
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87 Blood Elf Mage
5305
I don't even have the game installed right now. I uninstalled and it won't reinstall.

I'm going to try turning off my firewall and redownloading the game installer again. We'll see if that helps.
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Thats gonna take forever to reinstall and download the game. If you have a system restore try that first. only takes 15 to 30 min versus 3 to 6 hours. Anyway, best of luck to you.
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87 Blood Elf Mage
5305
Still nope - it looks like the game installer itself is missing files when it downloads, even without a firewall in place.
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87 Blood Elf Mage
5305
Well, I looked for system restore points, and there's only two - both from after I uninstalled WoW this morning.

So that route is closed.
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Support Forum Agent
Hi Talothas, what is the make and model of your router and modem?

Can you post a trace route?

Let's also take a look at what's running in the background on your computer. Can you boot into a Selective Startup, and list the Running Tasks and Services?

Hit the Windows key + R, and type:
msinfo32
Then hit Enter or Ok.

This will bring up System Information.

Click on the + sign next to Software Environments
Click on Running Tasks
Click on one item on the right side
Click on Edit, and then Select All (Or hit Ctrl-A)
Click on Edit, and the Copy (Or hit Ctrl-C)

Then Paste everything into a reply.

Then click on Services
Click on one item on the right side
Click on Edit, and then Select All (Or hit Ctrl-A)
Click on Edit, and the Copy (Or hit Ctrl-C)

Paste everything into the post, select and highlight everything you just pasted, and hit the "pre" button (It says "Code Blocks" when you hover your mouse over it). That'll make the information much more readable.
________________________________________________
Account and Technical Services
If the Forum isn't helping, contact a Support Rep directly: http://us.blizzard.com/en-us/company/about/contact.html
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87 Blood Elf Mage
5305
Router: LinkSys E4200
Modem: Motorola SB5120 Surfboard

Tracert
C:\Users\Trevor>tracert us.logon.battle.net

Tracing route to us.logon.battle.net [12.129.206.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms NEITHERFISHNORF [192.168.1.1]
2 11 ms 9 ms 7 ms 10.1.200.1
3 9 ms 9 ms 12 ms 68.10.10.105
4 28 ms 17 ms 22 ms 172.22.60.33
5 11 ms 11 ms 13 ms 172.22.60.138
6 11 ms 13 ms 12 ms 68.10.8.157
7 17 ms 19 ms 15 ms 68.1.4.139
8 16 ms 17 ms 19 ms te0-2-0-6.mpd22.iad02.atlas.cogentco.com [38.122
.62.165]
9 17 ms 18 ms 17 ms te0-1-0-5.mpd22.dca01.atlas.cogentco.com [154.54
.26.121]
10 46 ms 47 ms 49 ms te0-0-0-3.mpd22.atl01.atlas.cogentco.com [154.54
.28.210]
11 47 ms 46 ms 45 ms te0-2-0-1.mpd22.iah01.atlas.cogentco.com [154.54
.2.34]
12 82 ms 79 ms 79 ms te0-3-0-6.mpd22.lax01.atlas.cogentco.com [154.54
.0.253]
13 80 ms 79 ms 79 ms te7-8.ccr02.lax05.atlas.cogentco.com [154.54.30.
198]
14 80 ms 79 ms 80 ms 192.205.37.157
15 88 ms 84 ms 89 ms cr2.la2ca.ip.att.net [12.122.84.218]
16 78 ms 83 ms 91 ms gar29.la2ca.ip.att.net [12.122.129.241]
17 82 ms 84 ms 82 ms 12-122-254-234.attens.net [12.122.254.234]
18 82 ms 81 ms 167 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.12
9.193.250]
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


Running Tasks
audiodg.exe Not Available 1112 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
chrome.exe c:\users\trevor\appdata\local\google\chrome\application\chrome.exe 3568 8 200 1380 10/11/2012 12:23 PM 22.0.1229.94 1.18 MB (1,239,064 bytes) 4/15/2012 11:23 PM
chrome.exe c:\users\trevor\appdata\local\google\chrome\application\chrome.exe 2216 8 200 1380 10/11/2012 12:23 PM 22.0.1229.94 1.18 MB (1,239,064 bytes) 4/15/2012 11:23 PM
chrome.exe c:\users\trevor\appdata\local\google\chrome\application\chrome.exe 2232 8 200 1380 10/11/2012 12:23 PM 22.0.1229.94 1.18 MB (1,239,064 bytes) 4/15/2012 11:23 PM
chrome.exe c:\users\trevor\appdata\local\google\chrome\application\chrome.exe 2836 8 200 1380 10/11/2012 12:23 PM 22.0.1229.94 1.18 MB (1,239,064 bytes) 4/15/2012 11:23 PM
chrome.exe c:\users\trevor\appdata\local\google\chrome\application\chrome.exe 320 8 200 1380 10/11/2012 12:23 PM 22.0.1229.94 1.18 MB (1,239,064 bytes) 4/15/2012 11:23 PM
chrome.exe c:\users\trevor\appdata\local\google\chrome\application\chrome.exe 3392 8 200 1380 10/11/2012 12:23 PM 22.0.1229.94 1.18 MB (1,239,064 bytes) 4/15/2012 11:23 PM
chrome.exe c:\users\trevor\appdata\local\google\chrome\application\chrome.exe 3296 6 200 1380 10/11/2012 12:23 PM 22.0.1229.94 1.18 MB (1,239,064 bytes) 4/15/2012 11:23 PM
csrss.exe Not Available 464 13 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
csrss.exe Not Available 532 13 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
dwm.exe c:\windows\system32\dwm.exe 3004 8 200 1380 10/11/2012 12:23 PM 6.1.7600.16385 90.50 KB (92,672 bytes) 7/13/2009 7:24 PM
explorer.exe c:\windows\explorer.exe 3028 8 200 1380 10/11/2012 12:23 PM 6.1.7601.17567 2.50 MB (2,616,320 bytes) 4/11/2012 5:58 PM
hp1006mc.exe Not Available 2640 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
lsass.exe Not Available 628 9 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
lsm.exe Not Available 636 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
mcshield.exe Not Available 1728 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
mcsvhost.exe Not Available 1868 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
mfefire.exe Not Available 1792 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
mfevtps.exe Not Available 1608 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
msinfo32.exe c:\windows\system32\msinfo32.exe 3368 8 200 1380 10/11/2012 12:24 PM 6.1.7601.17514 296.00 KB (303,104 bytes) 4/14/2012 1:58 PM
searchfilterhost.exe Not Available 3644 4 Not Available Not Available 10/11/2012 12:23 PM Not Available Not Available Not Available
searchindexer.exe Not Available 3256 8 Not Available Not Available 10/11/2012 12:23 PM Not Available Not Available Not Available
searchprotocolhost.exe Not Available 3588 4 Not Available Not Available 10/11/2012 12:23 PM Not Available Not Available Not Available
services.exe Not Available 608 9 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
smss.exe Not Available 296 11 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
spoolsv.exe Not Available 1412 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
sppsvc.exe Not Available 2316 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
svchost.exe Not Available 772 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
svchost.exe Not Available 852 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
svchost.exe Not Available 940 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
svchost.exe Not Available 980 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
svchost.exe Not Available 1032 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
svchost.exe Not Available 1164 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
svchost.exe Not Available 1268 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
svchost.exe Not Available 1440 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
svchost.exe Not Available 1572 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
svchost.exe Not Available 1676 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
svchost.exe Not Available 2176 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
svchost.exe Not Available 4004 8 Not Available Not Available 10/11/2012 12:23 PM Not Available Not Available Not Available
svchost.exe Not Available 2932 8 Not Available Not Available 10/11/2012 12:23 PM Not Available Not Available Not Available
system Not Available 4 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
system idle process Not Available 0 0 Not Available Not Available Not Available Not Available Not Available Not Available
taskeng.exe Not Available 536 6 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
taskeng.exe Not Available 2044 8 Not Available Not Available 10/11/2012 12:24 PM Not Available Not Available Not Available
taskhost.exe c:\windows\system32\taskhost.exe 472 8 200 1380 10/11/2012 12:22 PM 6.1.7601.17514 48.00 KB (49,152 bytes) 4/14/2012 1:57 PM
wininit.exe Not Available 540 13 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
winlogon.exe Not Available 616 13 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
wmiprvse.exe Not Available 2624 8 Not Available Not Available 10/11/2012 12:22 PM Not Available Not Available Not Available
wmiprvse.exe Not Available 2544 8 Not Available Not Available 10/11/2012 12:23 PM Not Available Not Available Not Available
wmpnetwk.exe Not Available 3344 8 Not Available Not Available 10/11/2012 12:23 PM Not Available Not Available Not Available


Services
ActiveX Installer (AxInstSV) AxInstSV Stopped Manual Share Process c:\windows\system32\svchost.exe -k axinstsvgroup Normal LocalSystem 0
Adaptive Brightness SensrSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Adobe Acrobat Update Service AdobeARMservice Stopped Disabled Own Process "c:\program files\common files\adobe\arm\1.0\armsvc.exe" Ignore LocalSystem 0
Adobe Flash Player Update Service AdobeFlashPlayerUpdateSvc Stopped Disabled Own Process c:\windows\system32\macromed\flash\flashplayerupdateservice.exe Normal LocalSystem 0
Apple Mobile Device Apple Mobile Device Stopped Disabled Own Process "c:\program files\common files\apple\mobile device support\applemobiledeviceservice.exe" Normal LocalSystem 0
Application Experience AeLookupSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Application Identity AppIDSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT Authority\LocalService 0
Application Information Appinfo Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Application Layer Gateway Service ALG Stopped Manual Own Process c:\windows\system32\alg.exe Normal NT AUTHORITY\LocalService 0
ASP.NET State Service aspnet_state Stopped Manual Own Process c:\windows\microsoft.net\framework\v2.0.50727\aspnet_state.exe Normal NT AUTHORITY\NetworkService 0
Background Intelligent Transfer Service BITS Stopped Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Base Filtering Engine BFE Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT AUTHORITY\LocalService 0
BitLocker Drive Encryption Service BDESVC Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Block Level Backup Engine Service wbengine Stopped Manual Own Process "c:\windows\system32\wbengine.exe" Normal localSystem 0
Bluetooth Support Service bthserv Stopped Manual Share Process c:\windows\system32\svchost.exe -k bthsvcs Normal NT AUTHORITY\LocalService 0
Bonjour Service Bonjour Service Stopped Disabled Own Process "c:\program files\bonjour\mdnsresponder.exe" Normal LocalSystem 0
Certificate Propagation CertPropSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
CNG Key Isolation KeyIso Running Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
COM+ Event System EventSystem Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
COM+ System Application COMSysApp Stopped Manual Own Process c:\windows\system32\dllhost.exe /processid:{02d4b3f1-fd88-11d1-960d-00805fc79235} Normal LocalSystem 0
Computer Browser Browser Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Credential Manager VaultSvc Stopped Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Cryptographic Services CryptSvc Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT Authority\NetworkService 0
DCOM Server Process Launcher DcomLaunch Running Auto Share Process c:\windows\system32\svchost.exe -k dcomlaunch Normal LocalSystem 0
Desktop Window Manager Session Manager UxSms Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal localSystem 0
DHCP Client Dhcp Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT Authority\LocalService 0
Diagnostic Policy Service DPS Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT AUTHORITY\LocalService 0
Diagnostic Service Host WdiServiceHost Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Diagnostic System Host WdiSystemHost Running Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Disk Defragmenter defragsvc Stopped Manual Own Process c:\windows\system32\svchost.exe -k defragsvc Normal localSystem 0
Distributed Link Tracking Client TrkWks Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Distributed Transaction Coordinator MSDTC Stopped Manual Own Process c:\windows\system32\msdtc.exe Normal NT AUTHORITY\NetworkService 0
DNS Client Dnscache Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Encrypting File System (EFS) EFS Running Auto Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Extensible Authentication Protocol EapHost Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Fax Fax Stopped Manual Own Process c:\windows\system32\fxssvc.exe Normal NT AUTHORITY\NetworkService 0
FLEXnet Licensing Service FLEXnet Licensing Service Stopped Disabled Own Process "c:\program files\common files\macrovision shared\flexnet publisher\fnplicensingservice.exe" Normal LocalSystem 0
Function Discovery Provider Host fdPHost Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Function Discovery Resource Publication FDResPub Running Auto Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Google Update Service (gupdate) gupdate Stopped Disabled Own Process "c:\program files\google\update\googleupdate.exe" /svc Normal LocalSystem 0
Google Update Service (gupdatem) gupdatem Stopped Disabled Own Process "c:\program files\google\update\googleupdate.exe" /medsvc Normal LocalSystem 0
Group Policy Client gpsvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Health Key and Certificate Management hkmsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
HomeGroup Provider HomeGroupProvider Running Manual Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Human Interface Device Access hidserv Running Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
IKE and AuthIP IPsec Keying Modules IKEEXT Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Infrared monitor service Irmon Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Interactive Services Detection UI0Detect Stopped Manual Own Process c:\windows\system32\ui0detect.exe Normal LocalSystem 0
Internet Connection Sharing (ICS) SharedAccess Stopped Disabled Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
IP Helper iphlpsvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
iPod Service iPod Service Stopped Disabled Own Process "c:\program files\ipod\bin\ipodservice.exe" Normal LocalSystem 0
IPsec Policy Agent PolicyAgent Running Manual Share Process c:\windows\system32\svchost.exe -k networkservicenetworkrestricted Normal NT Authority\NetworkService 0
KtmRm for Distributed Transaction Coordinator KtmRm Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkserviceandnoimpersonation Normal NT AUTHORITY\NetworkService 0
Link-Layer Topology Discovery Mapper lltdsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
McAfee Anti-Spam Service MSK80Service Stopped Disabled Share Process "c:\program files\common files\mcafee\mcsvchost\mcsvhost.exe" /mccoresvc Normal LocalSystem 0
McAfee Firewall Core Service mfefire Running Auto Own Process "c:\program files\common files\mcafee\systemcore\\mfefire.exe" Normal LocalSystem 0
McAfee McShield McShield Running Auto Own Process "c:\program files\common files\mcafee\systemcore\\mcshield.exe" Normal LocalSystem 0
McAfee Network Agent McNASvc Stopped Disabled Share Process "c:\program files\common files\mcafee\mcsvchost\mcsvhost.exe" /mccoresvc Normal LocalSystem 0
McAfee Personal Firewall Service McMPFSvc Running Auto Share Process "c:\program files\common files\mcafee\mcsvchost\mcsvhost.exe" /mccoresvc Normal LocalSystem 0
McAfee Proxy Service McProxy Stopped Disabled Share Process "c:\program files\common files\mcafee\mcsvchost\mcsvhost.exe" /mccoresvc Normal LocalSystem 0
McAfee Scanner McODS Stopped Disabled Own Process "c:\program files\mcafee\virusscan\mcods.exe" Normal LocalSystem 0
McAfee Security Scan Component Host Service McComponentHostService Stopped Disabled Own Process "c:\program files\mcafee security scan\3.0.207\mcchsvc.exe" Normal LocalSystem 0
McAfee Services mcmscsvc Stopped Disabled Share Process "c:\program files\common files\mcafee\mcsvchost\mcsvhost.exe" /mccoresvc Normal LocalSystem 0
McAfee SiteAdvisor Service McAfee SiteAdvisor Service Stopped Disabled Share Process "c:\program files\common files\mcafee\mcsvchost\mcsvhost.exe" /mccoresvc Normal LocalSystem 0
McAfee Validation Trust Protection Service mfevtp Running Auto Own Process "c:\windows\system32\mfevtps.exe" Normal LocalSystem 0
McAfee VirusScan Announcer McNaiAnn Stopped Disabled Share Process "c:\program files\common files\mcafee\mcsvchost\mcsvhost.exe" /mccoresvc Normal LocalSystem 0
Media Center Extender Service Mcx2Svc Stopped Disabled Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT Authority\LocalService 0
mental ray 3.7 Satellite for Autodesk 3ds Max 2010 32-bit 32-bit mi-raysat_3dsmax2010_32 Stopped Disabled Own Process "c:\program files\autodesk\3ds max 2010\mentalray\satellite\raysat_3dsmax2010_32server.exe" Ignore LocalSystem 0
Microsoft .NET Framework NGEN v2.0.50727_X86 clr_optimization_v2.0.50727_32 Stopped Disabled Own Process c:\windows\microsoft.net\framework\v2.0.50727\mscorsvw.exe Ignore LocalSystem 0
Microsoft .NET Framework NGEN v4.0.30319_X86 clr_optimization_v4.0.30319_32 Stopped Auto Own Process c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe Ignore LocalSystem 0
Microsoft iSCSI Initiator Service MSiSCSI Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Microsoft Office Diagnostics Service odserv Stopped Manual Own Process "c:\program files\common files\microsoft shared\office12\odserv.exe" Normal LocalSystem 0
Microsoft Software Shadow Copy Provider swprv Stopped Manual Own Process c:\windows\system32\svchost.exe -k swprv Normal LocalSystem 0
Mozilla Maintenance Service MozillaMaintenance Stopped Disabled Own Process c:\program files\mozilla maintenance service\maintenanceservice.exe Normal LocalSystem 0
Multimedia Class Scheduler MMCSS Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Net.Tcp Port Sharing Service NetTcpPortSharing Stopped Disabled Share Process "c:\windows\microsoft.net\framework\v3.0\windows communication foundation\smsvchost.exe" Normal NT AUTHORITY\LocalService 0
Netlogon Netlogon Stopped Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Network Access Protection Agent napagent Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Network Connections Netman Running Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Network List Service netprofm Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Network Location Awareness NlaSvc Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Network Store Interface Service nsi Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT Authority\LocalService 0
NVIDIA Display Driver Service nvsvc Stopped Disabled Own Process c:\windows\system32\nvvsvc.exe Ignore LocalSystem 0
NVIDIA Stereoscopic 3D Driver Service Stereo Service Stopped Disabled Own Process c:\program files\nvidia corporation\3d vision\nvscpapisvr.exe Normal LocalSystem 0
NVIDIA Update Service Daemon nvUpdatusService Stopped Disabled Own Process c:\program files\nvidia corporation\nvidia update core\daemonu.exe Normal .\UpdatusUser 0
Office Source Engine ose Stopped Manual Own Process "c:\program files\common files\microsoft shared\source engine\ose.exe" Normal LocalSystem 0
Parental Controls WPCSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT Authority\LocalService 0
Peer Name Resolution Protocol PNRPsvc Running Manual Share Process c:\windows\system32\svchost.exe -k localservicepeernet Normal NT AUTHORITY\LocalService 0
Peer Networking Grouping p2psvc Running Manual Share Process c:\windows\system32\svchost.exe -k localservicepeernet Normal NT AUTHORITY\LocalService 0
Peer Networking Identity Manager p2pimsvc Running Manual Share Process c:\windows\system32\svchost.exe -k localservicepeernet Normal NT AUTHORITY\LocalService 0
Performance Logs & Alerts pla Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT AUTHORITY\LocalService 0
Plug and Play PlugPlay Running Auto Share Process c:\windows\system32\svchost.exe -k dcomlaunch Normal LocalSystem 0
PnkBstrA PnkBstrA Stopped Disabled Own Process c:\windows\system32\pnkbstra.exe Normal LocalSystem 0
PnkBstrB PnkBstrB Stopped Disabled Own Process c:\windows\system32\pnkbstrb.exe Normal LocalSystem 0
PnP-X IP Bus Enumerator IPBusEnum Stopped Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
PNRP Machine Name Publication Service PNRPAutoReg Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicepeernet Normal NT AUTHORITY\LocalService 0
Portable Device Enumerator Service WPDBusEnum Running Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Power Power Running Auto Share Process c:\windows\system32\svchost.exe -k dcomlaunch Normal LocalSystem 0
Print Spooler Spooler Running Auto Own Process c:\windows\system32\spoolsv.exe Normal LocalSystem 0
Problem Reports and Solutions Control Panel Support wercplsupport Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Program Compatibility Assistant Service PcaSvc Running Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Protected Storage ProtectedStorage Stopped Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Quality Windows Audio Video Experience QWAVE Stopped Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Remote Access Auto Connection Manager RasAuto Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Remote Access Connection Manager RasMan Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Remote Desktop Configuration SessionEnv Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Remote Desktop Services TermService Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT Authority\NetworkService 0
Remote Procedure Call (RPC) RpcSs Running Auto Share Process c:\windows\system32\svchost.exe -k rpcss Normal NT AUTHORITY\NetworkService 0
Remote Procedure Call (RPC) Locator RpcLocator Stopped Manual Own Process c:\windows\system32\locator.exe Normal NT AUTHORITY\NetworkService 0
Remote Registry RemoteRegistry Stopped Manual Share Process c:\windows\system32\svchost.exe -k regsvc Normal NT AUTHORITY\LocalService 0
Routing and Remote Access RemoteAccess Stopped Disabled Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
RPC Endpoint Mapper RpcEptMapper Running Auto Share Process c:\windows\system32\svchost.exe -k rpcss Normal NT AUTHORITY\NetworkService 0
Secondary Logon seclogon Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Secure Socket Tunneling Protocol Service SstpSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT Authority\LocalService 0
Security Accounts Manager SamSs Running Auto Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Security Center wscsvc Stopped Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Server LanmanServer Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Shell Hardware Detection ShellHWDetection Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
Sidekick Manager Sidekick Manager Stopped Disabled Share Process c:\programdata\sidekick manager\2.2.513.159\{16cdff19-861d-48e3-a751-d99a27784753}\sidemngr.exe Normal LocalSystem 0
Smart Card SCardSvr Stopped Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Smart Card Removal Policy SCPolicySvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
SNMP Trap SNMPTRAP Stopped Manual Own Process c:\windows\system32\snmptrap.exe Normal NT AUTHORITY\LocalService 0
Software Protection sppsvc Running Auto Own Process c:\windows\system32\sppsvc.exe Normal NT AUTHORITY\NetworkService 0
SPP Notification Service sppuinotify Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
SSDP Discovery SSDPSRV Running Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Steam Client Service Steam Client Service Stopped Disabled Own Process c:\program files\common files\steam\steamservice.exe /runasservice Normal LocalSystem 0
Superfetch SysMain Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Ignore LocalSystem 0
System Event Notification Service SENS Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Tablet PC Input Service TabletInputService Stopped Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Task Scheduler Schedule Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
TCP/IP NetBIOS Helper lmhosts Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Telephony TapiSrv Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Themes Themes Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Thread Ordering Server THREADORDER Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
TPM Base Services TBS Stopped Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
UPnP Device Host upnphost Running Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
User Profile Service ProfSvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Virtual Disk vds Stopped Manual Own Process c:\windows\system32\vds.exe Normal LocalSystem 0
Volume Shadow Copy VSS Stopped Manual Own Process c:\windows\system32\vssvc.exe Normal LocalSystem 0
vToolbarUpdater12.2.6 vToolbarUpdater12.2.6 Stopped Disabled Own Process c:\program files\common files\avg secure search\vtoolbarupdater\12.2.6\toolbarupdater.exe Normal LocalSystem 0
WebClient WebClient Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Windows Activation Technologies Service WatAdminSvc Stopped Manual Own Process c:\windows\system32\wat\watadminsvc.exe Normal LocalSystem 0
Windows Audio Audiosrv Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Windows Audio Endpoint Builder AudioEndpointBuilder Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Windows Backup SDRSVC Stopped Manual Own Process c:\windows\system32\svchost.exe -k sdrsvc Normal localSystem 0
Windows Biometric Service WbioSrvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k wbiosvcgroup Normal LocalSystem 0
Windows CardSpace idsvc Stopped Manual Share Process "c:\windows\microsoft.net\framework\v3.0\windows communication foundation\infocard.exe" Normal LocalSystem 0
Windows Color System WcsPlugInService Stopped Manual Share Process c:\windows\system32\svchost.exe -k wcssvc Normal NT AUTHORITY\LocalService 0
Windows Connect Now - Config Registrar wcncsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Windows Defender WinDefend Stopped Manual Share Process c:\windows\system32\svchost.exe -k secsvcs Normal LocalSystem 0
Windows Driver Foundation - User-mode Driver Framework wudfsvc Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Windows Error Reporting Service WerSvc Running Manual Share Process c:\windows\system32\svchost.exe -k wersvcgroup Ignore localSystem 0
Windows Event Collector Wecsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Windows Event Log eventlog Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Windows Firewall MpsSvc Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT Authority\LocalService 0
Windows Font Cache Service FontCache Stopped Auto Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Windows Image Acquisition (WIA) StiSvc Running Auto Own Process c:\windows\system32\svchost.exe -k imgsvc Normal NT Authority\LocalService 0
Windows Installer msiserver Stopped Manual Own Process c:\windows\system32\msiexec.exe /v Normal LocalSystem 0
Windows Management Instrumentation Winmgmt Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore localSystem 0
Windows Media Center Receiver Service ehRecvr Stopped Manual Own Process c:\windows\ehome\ehrecvr.exe Ignore NT AUTHORITY\networkService 0
Windows Media Center Scheduler Service ehSched Stopped Manual Own Process c:\windows\ehome\ehsched.exe Ignore NT AUTHORITY\networkService 0
Windows Media Player Network Sharing Service WMPNetworkSvc Running Auto Own Process "c:\program files\windows media player\wmpnetwk.exe" Normal NT AUTHORITY\NetworkService 0
Windows Modules Installer TrustedInstaller Stopped Manual Own Process c:\windows\servicing\trustedinstaller.exe Normal localSystem 0
Windows Presentation Foundation Font Cache 3.0.0.0 FontCache3.0.0.0 Stopped Manual Own Process c:\windows\microsoft.net\framework\v3.0\wpf\presentationfontcache.exe Normal NT Authority\LocalService 0
Windows Remote Management (WS-Management) WinRM Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Windows Search WSearch Running Auto Own Process c:\windows\system32\searchindexer.exe /embedding Normal LocalSystem 0
Windows Time W32Time Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Windows Update wuauserv Stopped Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
WinHTTP Web Proxy Auto-Discovery Service WinHttpAutoProxySvc Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Wired AutoConfig dot3svc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal localSystem 0
WLAN AutoConfig Wlansvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
WMI Performance Adapter wmiApSrv Stopped Manual Own Process c:\windows\system32\wbem\wmiapsrv.exe Normal localSystem 0
Workstation LanmanWorkstation Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
WWAN AutoConfig WwanSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT Authority\LocalService 0
Reply Quote
Support Forum Agent
Router: LinkSys E4200
Modem: Motorola SB5120 Surfboard

Would you be able to bypass the Linksys E4200, and connect directly to the Motorola SB5120, and see if that makes a difference? That will isolate the Linksys E4200 as a possible factor.
________________________________________________
Account and Technical Services
If the Forum isn't helping, contact a Support Rep directly: http://us.blizzard.com/en-us/company/about/contact.html
Reply Quote
87 Blood Elf Mage
5305
Not sure how to do that. If you can tell me how, though, I can give it a shot.
Reply Quote
Support Forum Agent
Are you wired or wireless?

I think you're connected like this:

Computer > Linksys E4200 > Motorola SB5120

Can you try connecting like this?

Computer > Motorola SB5120
________________________________________________
Account and Technical Services
If the Forum isn't helping, contact a Support Rep directly: http://us.blizzard.com/en-us/company/about/contact.html
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87 Blood Elf Mage
5305
Wired.
Reply Quote
90 Blood Elf Priest
6660
haveing the exact same issue
Reply Quote

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