Faction Change - "An error has occurred"
I'm not sure what needs to be fixed at this time, Someone. We've seen several reports of the error occurring with different services however most have either cleared themselves up or have cleared up after canceling a failed character service attempt.10/02/2012 02:54 PMPosted by SomonediedRoraks, when is this going to be fixed? its with everything, subscribing, transferring, etc..
The only time we have been able to reproduce this is with character transfers. We have seen that entering the full realm name and hitting enter can cause the error. Going back and selecting the realm from the list will result in the same error until it clears itself up. This is being looked into.
I'm having the same issues with the Faction Transfer service. I can't finalize it.The card you are using for the service is not set as the primary payment option. This can cause the transaction to fail.
Go into your billing profile and switch your primary payment option to match the card you are using. Once you switch it, you will need to initiate the service again.
10/02/2012 05:31 PMPosted by Kêzialol theres no option to cancel it since it never went through
There should be, you just may be looking in the wrong area.
Try the following link.
Faction Change History/Status: https://us.battle.net/account/management/wow/services/pfc-history.html
Spoke to soon, I cancelled my old transaction, started a new one and it worked fine.
Stilllllllll not working for me. Cancelled and restarted a few times.
You created a Billing Profile for the transaction, Purrin?
You have visited the History/Status page to see if you need to confirm anything?
From what I can see the purchase looks to be awaiting payment confirmation.
2. cancelled it and tried again/ tried and failed
3. the error occurs during the payment process, that is why you are seeing that from your end. it says awaiting payment confirmation because we are unable to confirm it
Just called my bank to ensure it's not being declined on their end. I'm going to repeat this once more in about two minutes.
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