Forum Guidelines & Information

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Customer Support
Welcome to the Technical Support forum for World of Warcraft. This forum exists to provide World of Warcraft customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum (between 7am-8pm Pacific, 7 days a week), it is not meant as a place to resolve complex issues, because of the nature of forums. If you cannot resolve your issue through the forum, we recommend checking our Knowledge Center for resolutions and workarounds for common issues.

If you wish to contact our Support team directly, you may do so here:
  • Contact Blizzard Support - You can keep track of all your communication with Customer Support through your Battle.net account.

Please keep all posts on topic. This means technical issues, advice, and discussion of technical issues.
  • Bug reports should be directed to the bug report forums.
  • Game discussions, criticism, or commentary should be posted in the appropriate gameplay forums.

When requesting assistance with or discussion an issue, please create your own thread unless a topic for the issue already exists.
  • Do not hijack threads with your new topic. Posting an issue which is similar but different from the original topic means that your request may be missed or the original request ignored.
  • Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve.
  • We understand that emotions can run high while dealing with technical issues, but posting in an abusive or disparaging manner will not be tolerated, and does not advance our goal of providing assistance to the widest audience of customers in this forum.
  • Please do not post direct contact info for other companies. It is acceptable to post links to websites where contact info can be found, but posting the information here on the forum is not permitted.
  • To provide feedback on a ticket or customer support response you have received, please utilize the survey system built in-game or on the online ticket.

We hope that this forum can continue to be a place where users can find quick resolutions to their issues. To help do this we ask that the forum guidelines be observed at all times when contributing to discussions.
Edited by Dankorii on 7/27/2014 2:16 PM PDT
Customer Support
Community forums work best when participants treat their fellow posters with respect and courtesy, so we ask that you take the time to read through the forum Code of Conduct before posting.

Important Reminders:
    Search
    The search function at the top of the World of Warcraft community site is extremely effective and robust. Before you create a new forum topic, please be use it to search for similar topics, blog posts, or web pages that may contain the answer for which you are looking. Making a new thread on an existing subject can result in your thread being deleted or, if you continue to re-post the same content, the loss of your forum privileges for spamming.

    Rating
    The forum rating system can be used to promote positive discussion, demote unhelpful comments, and even report posts that violate the forum Code of Conduct. By hovering over a post you'll be presented with several options, including a "thumbs up" (Like) and a "thumbs down" (Dislike) icon. Clicking the "thumbs up" icon will rate the post up. If enough people like a post, it will gain a Highly Rated status and appear at the top of related search results. Highly Rated posts will also have a highlighted background. Clicking the "thumbs down" icon will expand a drop-down menu which will include "Dislike," "Trolling, "Spam" and "Report" options. "Dislike" will rate the post down. If enough people dislike a post, it will be darkened, and with a lot of dislikes it will be hidden completely. You can also quickly report a post as trolling or spam, or use the report function to fill out a more comprehensive description of a violation.

    Please note that you can only rate each post once. Use your power wisely to help foster a positive and helpful forum community.
Edited by Dankorii on 7/27/2014 2:16 PM PDT
Customer Support
Guidelines

In addition to the forum Code of Conduct, here are some common courtesy guidelines to follow. While these do technically fall within the bounds of the Code of Conduct, they cover more specific examples of common errors that will lead to thread deletions or posting privileges being revoked.

  • The World of Warcraft forums are for discussion of topics directly related to World of Warcraft.
    The forums here are specifically to discuss the game and related topics. Any topics not related to World of Warcraft, Battle.net, or Blizzard Entertainment are subject to deletion.
  • Don't post in all capital letters, use a misleading title, excessive punctuation, and/or non-standard symbols, etc.
    While everyone wants their posts read, we ask you to refrain from using these types of tactics in order to bring more people to your thread. Let your post stand on its own merit. Threads violating this guideline are subject to deletion.
  • Using the words "Blizzard," "Blue," or any community team members' names in a thread topic is frowned upon.
    Everyone would like Blizzard to read and acknowledge his or her post, and we understand that; however, use of such words in the subject line does not help that come to pass. Please make your thread title relevant to the post subject. Threads violating this guideline are subject to deletion.
  • Posting "First" or IBTL ("in before lock") constitutes as spamming.
    You will be suspended if you create a post that is intended to call out that you achieved a specific reply number in a thread. This is considered spamming. Posting IBTL ("in before the lock") is not helpful, and if you feel a thread should be moderated please use the rating button to do so.
  • Do not "bump" posts.
    The act of posting simply to bump a thread is considered spamming. This also includes bumping very old threads for no reason (called "necro bumping" or "necroing").
  • Petition posts are frowned upon.
    These are discussion forums and, as such, we ask that you hold discussions. Creating a thread to ask for replies as votes is not a discussion. Threads violating this guideline are subject to deletion.
  • Do not post about locked or deleted threads.
    Posts that are moderated have a reason behind the moderation. It's up to you to read the forum Code of Conduct and these guidelines to determine what you did wrong, learn from your mistake, and attempt to post again without breaking any rules.


There is also cool down period we institute during times of high forum traffic. If you are violating policy during one of these times due to frustration, you will be given a three-hour cool down suspension. This does not get logged on your record and is simply in place to keep the forums readable and civil. Serious violations will still have the appropriate action taken against them as documented in the Code of Conduct, and we do keep track of these cool down periods separately—if one is found to be repeatedly violating policy, appropriate action will be taken.
Edited by Dankorii on 7/27/2014 2:16 PM PDT
This topic is locked.

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

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