Gems disappeared after enchanting the item

90 Undead Warlock
3090
I had just bought a new chest with honor and put two gems in the sockets. An hour later I had an enchanter put superior resilience on the item. When I looked again the gems were gone. I asked around, and this has happened to a few other people as well. Please help?
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90 Pandaren Monk
0
The exact same thing happened to me last night with my boots. I gemmed them, did a reforge, then I hearthed out to Pandaria to meet up with my enchanter buddy and after he enchanted them and I got back to Stormwind I noticed my hp and hit rating were lower. Sure enough, both my gem and reforge were gone.

100% positive they were both removed after I have them enchanted. What a rip. Lost about 500g worth of gold between the gem and the reforge. Nice.
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90 Draenei Paladin
9470
Same thing just happened to me, something strange is definitely going on.
I put gems in three pieces of gear, enchanted two of them.
I believe after logging out and in, the enchanted pieces lost their gems, while the non-enchanted piece didn't.
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90 Pandaren Monk
0
Yep that's exactly it, enchanting. Wierd.

I put in a ticket and had a conversation with a GM about it. I did eventually receive my gem back, however there was no log of it disappearing so it was a very iffy situation where I don't want to say "they didn't believe me" because that is a very strong sentiment, but at the same time there were multiple reports of the same issue from other players as confirmed by the GM, so they went ahead and gave me my gem.

However as a footnote, they mentioned that this was not in their policy and future replacement items lost in this particular circumstance might not be returned to the player. I said to them how I felt this would be a very disappointing situation for the players, as the server literally gobbled up our hard earned gems at our expense. That makes absolutely NO sense to me whatsoever. If the server is causing the fault, then the supporters of those servers should reimburse us the players.

Just my 2 cents. I'd really like to see a blue post on this confirming or even acknowledging it outside of a GM telling me there's been multiple reports of it happening.
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90 Blood Elf Paladin
16250
Just had this happen to me to my gloves. Crafted the epic healing plate gloves, socketed it with a gem and also added the Blacksmith socket, then enchanted it. While i was flying back from getting the enchant, I moused over the item and the gems were gone. At first I thought I didnt put the gems in so I did a search in my bags for them and I did not find them. So I had come to the conclusion that they just vanished, even the extra Blacksmith socket was removed.

First time it happens to me and really got me pissed. Atleast I'm a jewelcrafter and can just cut new gems, but having to use mats again for something that was done already kinda sucks. I hoped that puting new gems in it would give an error message that something was already there but nothing, its like nothing ever happened but something did. I submited a bug report ingame but figured I post here as well.
Edited by Chròno on 10/9/2012 12:16 AM PDT
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90 Pandaren Monk
0
Good, this is apparently happening all over the place, so it's obviously not an isolated incident. The more people that report this the sooner it gets fixed. It's very frustrating wasting gold on gems/mats only to have them vanish completely.
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90 Tauren Warrior
15800
This also happened to me. Just adding my voice.
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94 Human Mage
14080
Ditto for me - gems socketed, then vanished after enchant about 20 min later. The reply to my GM ticket was one of the "we don't give out game hints". I'll go the bug report route as you all did.
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90 Blood Elf Paladin
15310
10/05/2012 07:16 AMPosted by Dyvimm
I had just bought a new chest with honor and put two gems in the sockets. An hour later I had an enchanter put superior resilience on the item. When I looked again the gems were gone. I asked around, and this has happened to a few other people as well. Please help?


This happened to me yesterday. I have a ticket open about it. It not only deleted my gems, it got rid of my blacksmithing socket.
Edited by Kastara on 10/13/2012 11:51 PM PDT
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12 Blood Elf Mage
0
Did this ever get resolved?
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90 Human Paladin
13830
Must not have, adding a leg armor to my new pants removed the reforge (fortunately, I gemmed it after enchanting). I've noticed my stats being off a few times before, but this was the first time I realized it was the enchant that actually did it.
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100 Night Elf Rogue
15695
Still happening- lost transmog, enchants, gems, and reforges. Have submitted several bug reports. Wondering why there is no blue post- this is a major problem considering the cost of some gems and enchants.
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