Gems disappeared after enchanting the item
100% positive they were both removed after I have them enchanted. What a rip. Lost about 500g worth of gold between the gem and the reforge. Nice.
I put gems in three pieces of gear, enchanted two of them.
I believe after logging out and in, the enchanted pieces lost their gems, while the non-enchanted piece didn't.
I put in a ticket and had a conversation with a GM about it. I did eventually receive my gem back, however there was no log of it disappearing so it was a very iffy situation where I don't want to say "they didn't believe me" because that is a very strong sentiment, but at the same time there were multiple reports of the same issue from other players as confirmed by the GM, so they went ahead and gave me my gem.
However as a footnote, they mentioned that this was not in their policy and future replacement items lost in this particular circumstance might not be returned to the player. I said to them how I felt this would be a very disappointing situation for the players, as the server literally gobbled up our hard earned gems at our expense. That makes absolutely NO sense to me whatsoever. If the server is causing the fault, then the supporters of those servers should reimburse us the players.
Just my 2 cents. I'd really like to see a blue post on this confirming or even acknowledging it outside of a GM telling me there's been multiple reports of it happening.
First time it happens to me and really got me pissed. Atleast I'm a jewelcrafter and can just cut new gems, but having to use mats again for something that was done already kinda sucks. I hoped that puting new gems in it would give an error message that something was already there but nothing, its like nothing ever happened but something did. I submited a bug report ingame but figured I post here as well.
10/05/2012 07:16 AMPosted by DyvimmI had just bought a new chest with honor and put two gems in the sockets. An hour later I had an enchanter put superior resilience on the item. When I looked again the gems were gone. I asked around, and this has happened to a few other people as well. Please help?
This happened to me yesterday. I have a ticket open about it. It not only deleted my gems, it got rid of my blacksmithing socket.
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