Retina MacBook Pro - FPS Issue

2 Goblin Rogue
0
Hey,

I was playing a few night ago, when my FPS dropped to around 10. I have looked around the forums and found a few Retina MBP users with similar issues.

I've tried removing the WoW caches.

I'm a Mac Technition for work so i've;
*Done all the usual resets; (PRAM, SMC and Firmware)
*Run Full Suite of Hardware Diagnostics including GPU tests - all passed
*Erased Mac OS
*Deleted and Re-downloaded Known Good Copy of WoW - same issue in KG Client
*Tried Known Good new Retina MacBook Pro, same issue occurs.
*Tried Known Good Wow Account - Same issue occurs.

Here is my support information from the client;

Software:

System Software Overview:

System Version: OS X 10.8.2 (12C54)
Kernel Version: Darwin 12.2.0
Time since boot: 2 days 18:34

Hardware:

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 8 GB
Boot ROM Version: MBP101.00EE.B02
SMC Version (system): 2.3f32

Graphics/Displays:

Intel HD Graphics 4000:

Chipset Model: Intel HD Graphics 4000
Type: GPU
Bus: Built-In
VRAM (Total): 512 MB
Vendor: Intel (0x8086)
Device ID: 0x0166
Revision ID: 0x0009
gMux Version: 3.2.19 [3.2.8]

NVIDIA GeForce GT 650M:

Chipset Model: NVIDIA GeForce GT 650M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 1024 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0fd5
Revision ID: 0x00a2
ROM Revision: 3688
gMux Version: 3.2.19 [3.2.8]
Displays:
Color LCD:
Display Type: LCD
Resolution: 2880 X 1800
Retina: Yes
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Connection Type: DisplayPort

Other:

Input Source ID: com.apple.keylayout.Australian
Keyboard Layout: ANSI

Thanks for your help.
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2 Pandaren Monk
0
Came here to report the same issue AND the same timeframe. Everything seemed to slow down about 2 days ago. Can't get anything better than about 10fps.

Here is my support info as well:

Software:

System Software Overview:

System Version: OS X 10.8.2 (12C60)
Kernel Version: Darwin 12.2.0
Time since boot: 11 minutes

Hardware:

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MBP101.00EE.B02
SMC Version (system): 2.3f32

Graphics/Displays:

Intel HD Graphics 4000:

Chipset Model: Intel HD Graphics 4000
Type: GPU
Bus: Built-In
VRAM (Total): 512 MB
Vendor: Intel (0x8086)
Device ID: 0x0166
Revision ID: 0x0009
gMux Version: 3.2.19 [3.2.8]

NVIDIA GeForce GT 650M:

Chipset Model: NVIDIA GeForce GT 650M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 1024 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0fd5
Revision ID: 0x00a2
ROM Revision: 3688
gMux Version: 3.2.19 [3.2.8]
Displays:
Color LCD:
Display Type: LCD
Resolution: 2880 X 1800
Retina: Yes
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Connection Type: DisplayPort

Other:

Input Source ID: com.apple.keylayout.US
Keyboard Layout: ANSI
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2 Goblin Rogue
0
10/04/2012 07:28 PMPosted by Vi
Came here to report the same issue AND the same timeframe. Everything seemed to slow down about 2 days ago. Can't get anything better than about 10fps.


Try this;

Please use the steps below to repair file permission settings on the hard drive.

1. Navigate to /Applications/Utilities/ and open Disk Utility
2. Select the hard drive the game is installed on
3. Select the First Aid option
4. Click on the Repair Disk Permissions button

Reset the permissions on your World of Warcraft folder:

1. Select the World of Warcraft folder
2. Press Command + I
3. In the Info box, go to the Sharing & Permissions section and click on the lock and unlock it, entering your admin password when prompted.
4. make sure you have Read & Write permissions
5. Click on the Burst icon (cog wheel) and select Apply to enclosed items

Reset the temp files:

1. Navigate to /Applications/World of Warcraft/
2. Delete the Cache folder.
3. Move Interface and WTF to the Desktop.
4. Then go into the Data folder, and delete the Cache folder in there.

After doing this, please also ensure that you do not install any Addons until the game has been tested.

Let's try flushing the DNS and renewing your lease connection.

1. Navigate to Applications/Utilties and open Terminal
2. Type in the following commands:
sudo killall -HUP mDNSResponder
sudo killall mDNSResponder
sudo dscacheutil -flushcache
3. Then go in your Network pref pane -> Advanced and click "Renew DHCP lease"
4. Attempt to connect to the game.

I hope this helps!
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90 Tauren Druid
7290
Hey I am having the same issue I tried what the above post said and still am having trouble. I have a macbook pro retina and I cant get above 10fps... and a few days ago it was running perfect and very smoothly. Please help
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90 Worgen Hunter
10870
When I had this issue, the only thing that fixed it was resetting the SMC. Instructions here - http://support.apple.com/kb/HT3964. I've had one occasion since where the problem happened again, and the same fix did the trick a second time. Not able to pinpoint a cause yet, which is frustrating.
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Support Forum Agent
If issues persist, please post in our tracking sticky here, after read all the instructions listed on post #5.

http://us.battle.net/wow/en/forum/topic/6794322614#5
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90 Blood Elf Priest
9915
I had the same issue but I can identify what changed that caused it.

When I was running on MacOS 10.8.1 I was getting 30-60fps with the settings I had (Fair).

When I updated to MacOS 10.8.2 I started WOW and got ~10-15fps (and also the resolution settings were messed up)

Clearing the cache files and resetting the SMC got me back to 30-60fps with the previous settings (Fair).

So something with the upgrade upset something.

Hopefully this helps.
Edited by Calvierri on 10/24/2012 7:21 AM PDT
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Retina MBP here as well.

Had the exact same problem starting after Tuesdays maintenance. Did all the usuals, Restart, erasing the Caches etc.

Did a few other things recommended by blues in other posts.

Still roughly 10 fps at max.

I reset the SMC and problem solved.

Edit: I've had 10.8.2 installed since release. This same exact problem occurred after one of the other maintenances in the past. Did all the usuals then also. Ultimately, resetting the SMC fixed it last time if I remember right.

If this happens again after a Tuesday maintenance, I'm resetting the SMC from the get go and save myself a lot of headache and time.
Edited by Waiwen on 10/24/2012 1:38 PM PDT
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90 Dwarf Hunter
11555
Same problem as me.

Macbook Pro Retina

Before 2 days ago, was running game at a smooth performance.

Then when I logged on earlier today, couldn't get performance above 9fps. I reset the SMC and performance is back up to smoothness. Don't know why this happened.
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