Customer Service Complaint

90 Dwarf Hunter
11365
Hello, here is my issue

I've had this problem once before, I posted here and you guys fixed it for me immediately. I posted this week about it, and sadly, was either ignored or overlooked.

I saved two names on Darkspear with level 1s like I usually do before transfering characters from my old realm. I deleted the level ones, transfered my rogue and warrior (lvl85) from Dunemaul Horde to Darkspear alliance and gave them the new names.

It seems to be a 50/50 chance that I get flagged for name change when I try to log into those characters, but I want to use the awesome names that i saved!

The disappointment however, is that I paid 110$ for the faction/realm changes, and my characters have remained unplayable to me since Monday at least (unsure if it was Sun night or Mon).

Even if I still have to wait for my extremely long ticket wait time, I still want to let my complaint be heard, and customer support seems to be the right place to do it.
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90 Blood Elf Mage
7825
I can only empathise with your disappointment and frustration.

Why aren't you able to play the characters? you can log in, change their names if you are indeed flagged for a name change and request to them changed to the name you want (of the deleted level 1s).

10/04/2012 04:43 AMPosted by Modge
and customer support seems to be the right place to do it.


Sadly it isn't - this is essentially a player assist player forum.
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Support Forum Agent
It does appear your petition has been addressed, Modge. Terribly sorry for the wait.

While this is an issue we can sometimes help from the forums - the forums themselves are not truly a contact point. Placing your petition, as you did - was exactly the correct way to get this resolved.

You should be able to access both those characters now without a renaming prompt.
Reply Quote
90 Dwarf Hunter
11365
It does appear your petition has been addressed, Modge. Terribly sorry for the wait.

While this is an issue we can sometimes help from the forums - the forums themselves are not truly a contact point. Placing your petition, as you did - was exactly the correct way to get this resolved.

You should be able to access both those characters now without a renaming prompt.


Thank you for the response!
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