Does the Authenticator run out?

50 Dwarf Warlock
1170
I am trying to log in to the forums with my 2nd account, and I get the error message "Authenticator Value Invalid" when I try to input my code.

I've had the authenticator for quite some time, and I log in a few times each day. Can the authenticator run out of numbers? Or is there some kind of problem with the log-in servers right now and I just have to wait for it to clear up?

Anyone else getting this error?
Edited by Felvard on 10/11/2012 1:32 PM PDT
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Support Forum Agent
Felvard

The authenticator doesn't run out of numbers, but if you are using the token authenticator, it may be running out of batteries or it may be out of sync. Either way, you'll want to contact the accounts department so they can help you figure it out.

You can contact them by opening a Support Ticket. To do so just follow this link: https://us.battle.net/support/en/ticket/submit

Account representatives are also on hand to take your call 7 days a week between 10am to 6pm PST, at 1-800-59-BLIZZARD (800-592-5499). Customers in Australia should call 1-800-041-378. Our Billing team will be happy to assist you with any billing related questions.

If you have the authenticator app on your phone, you should be able to resync it yourself.

Here's how: https://us.battle.net/support/en/article/battle-net-mobile-authenticator-troubleshooting
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Support Information Administrator
If you can't find a solution to your issue, feel free to contact a Support Representative directly for further assistance. Their contact information can be found at the following link: http://us.blizzard.com/en-us/company/about/contact.html

I'm available on the forums Monday through Friday from 11AM to 8PM Pacific Time
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50 Dwarf Warlock
1170
Hello Dankorii and thank you for the quick response. Alas after returning home I could not log in and I received the same error while trying to log into the game.

I tried to submit a support ticket, but they need a copy of my government issued ID, and I do not have a scanner at home to scan it and send it in.

I tried calling customer support 5 times over an hour long span and each time it said the phone que was full and would not allow me to reach a customer service rep.

I guess I will take a copy of my ID when I get to work and send it in. Hopefully that will resolve the issue quickly as I am quite anxious to get on my main characters this weekend.

Again, thank you for the help!
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Support Forum Agent
Felvard

If you have access to a digital camera, you can take a picture of the ID. As long as it's clear, you should be able to send that in.
________________________________________________
Support Information Administrator
If you can't find a solution to your issue, feel free to contact a Support Representative directly for further assistance. Their contact information can be found at the following link: http://us.blizzard.com/en-us/company/about/contact.html

I'm available on the forums Monday through Friday from 11AM to 8PM Pacific Time
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90 Night Elf Druid
6475
Hello Dankorii and thank you once again for the follow-up.

I just spoke with a customer service rep and he was able to help me. I now have access to my account and we have replaced the old key fob authenticator with the mobile authenticator and also signed me up for the Battle.net SMS Protect program.

I am extremely thankful to you and the customer service rep for taking the time to help me with my problem.

Can't wait to get home from work and enjoy the game!
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Support Forum Agent
Lilvard

You're welcome, please feel free to post again if you have any other questions or problems.
________________________________________________
Support Information Administrator
If you can't find a solution to your issue, feel free to contact a Support Representative directly for further assistance. Their contact information can be found at the following link: http://us.blizzard.com/en-us/company/about/contact.html

I'm available on the forums Monday through Friday from 11AM to 8PM Pacific Time
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