My question: is it possible to MUTE an account but still allow very select communication to/from select accounts (or at least, the account that shares the e-mail address of the parent control e-mail?) I am not seeing a way to do this.
Would love to know how, or perhaps someone at Blizz can pass this to the higher-ups. These young players are 7 and 10 and ideally I'd like to keep them sheltered from worldwide communication, but I'd still like to be able to communicate with them in-game as a parent. Our computers are in separate rooms due to household logistics.