Account Recovery.

90 Undead Warrior
My brothers password doesn't seem to be working.

We tried the to change the password but he isn't receiving an email.

How long does it generally take to receive the email to change his password? and could his account have been hacked to where the link is being forwarded to an email that is not his?

The email and his information was correct, we're just not receiving an email in his account.
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