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"I did investigate as to whether you were eligble, and was unable to find the proper documentation. I apologize for the inconvience. As in game customer service, we do not regulate the policy regarding this, nor are we able to pass complaints to the persons responsible. Please use the suggestion feature or the forums to pass your experieince along so that the proper actions can be reviewed."
First of all, my apologies for not being able to catch up with you live; however, I have checked in to your report of a lost charms.
I have returned the item you requested, you should find your total amount of charms changed by 2.
I would like to apologize for any trouble or inconvenience this has caused and hope you continue to enjoy playing.
11/19/2012 01:02 PMPosted by Darkelitestill silent on this thread. They are attempting to sweep it under the rug. Really surprised they have not locked or deleted this thread yet
Please add me to the list of those that had the issue, but didn't get sent charms.
I got a measly 28g50s for what a satchel would have given me. I've re-opened my ticket. Fingers crossed!
11/19/2012 09:29 PMPosted by LarndornI'm really hoping that everyone affected will get their tokens tommorrow after maitenance
So I have not recieve my Elder Charms of good fortune yet as compensation for the HoF LFR bug, and there hasn't been any post in the forumn thread about it since Rygarius posted saying we would recieve the Charms as compensation for Blizzard being unable to verify what loot was actually won. Although from what I saw Blizzar can verify I was supposed to win loot from my first kill of Amber Shaper but that I did not actually recieve loot from him, so is it possible to recive my charms now?
Greetings,Thank you for contacting me today! My name is Game Master $^^$%, and I hope this response finds you well :) You have my sincerest apologies for the wait! We are absolutely swamped at the moment, and while we are doing everything we can to answer and assist every player who contacts us your most exceptional patience is very much appreciated!While Larndorn did not meet the criteria setup for the auto sending of Elder Charm of Good Fortunes I was able to do some digging, verified that you were indeed locked to that boss who you later killed again and did not get loot, and sent you your Elder Charms :DYou'll find them in your in game mail now! If you have any further questions or concerns though, please do let us know! I hope you have an awesome day and thanks again for contacting me d(^_^)zBest regards,
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