Launcher Stuck On Initializing..

(Locked)

90 Goblin Priest
2545
Hello,

I've been having problems with my WoW Launcher recently. I went to open it this afternoon and it kept freezing on updating tools. After resetting my computer, the launcher started to open but now it is stuck on the "Initializing.." screen.

Screenshot: http://img534.imageshack.us/img534/8065/screenshot20121103at223.png

There's an error log for the Launcher in my error folder below as well.

Any help would be appreciated.

Edit: Opening the launcher again, I had Agent.app crash and produce an error report to send to Blizzard (which I did, including my account email address). Opened it again and I'm back to being stuck on the "Updating setup files..." screen, with the launcher not opening at all.

Edit 2: I ran the file called "wow-2.1.1.1897-enUS-tools-downloader" and it downloaded something. Now the launcher will open but it gets stuck in Initializing again.

Edit 3: Now upon opening the launcher it's back to being stuck on "Updating setup files...". It is flip flopping back and forth between the two problems.

==============================================================================
Blizzard Setup: (build 1113)

App: World of Warcraft Launcher.app
Time: 2012-11-03 14.03.46
------------------------------------------------------------------------------

This application has encountered a critical error:

ERROR #1 (0x13370001) Fatal Exception
Program: /Applications/World of Warcraft/World of Warcraft Launcher.app
Exception: short exception

EXC_BAD_ACCESS KERN_INVALID_ADDRESS KERN_PROTECTION_FAILURE 0000000 1000002

Crashed Thread: 0x00000c07

Project: 19150011
Build: 1113
Project Name: Blizzard Setup

------------------------------------------------------------------------------

----------------------------------------
x86 Registers
----------------------------------------

eax = 0068a8c0 ebx = 003bd340 ecx = 90a46962 edx = 10000000
edi = 94c2276d esi = 00698170 ebp = bfffe5b8 esp = bfffe598
ss = 00000023 eflags = 00010206 eip = 933e4a87 cs = 0000001b
ds = 00000023 es = 00000023 fs = 00000000 gs = 0000000f

----------------------------------------
Stack Trace (Manual)
----------------------------------------

Showing 7/7 threads...
Thread 1/7 (ID: 00000c07 Stack: 00000000 + 0)
0x936379 ___CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__+22
0x936373 ___CFRunLoopDoTimer+709
0x9361c1 ___CFRunLoopRun+1730
0x9361b6 _CFRunLoopRunSpecific+378
0x9361b4 _CFRunLoopRunInMode+123
0x997121 _RunCurrentEventLoopInMode+242
0x99711d _ReceiveNextEventCommon+162
0x99711d _BlockUntilNextEventMatchingListInMode+88
0x901e4a __DPSNextEvent+724
0x901e42 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:]+119
0x901da6 -[NSApplication run]+855
0x9017d6 _NSApplicationMain+1053
0x6581

Thread 2/7 (ID: 00001503 Stack: 00000000 + 0)

Thread 3/7 (ID: 00007007 Stack: 00000000 + 0)
0x419b
0x40175
0x2e457
0x937e35 __pthread_start+344
0x937cdc _thread_start+34

Thread 4/7 (ID: 00007203 Stack: 00000000 + 0)
0x9361bf ___CFRunLoopRun+1247
0x9361b6 _CFRunLoopRunSpecific+378
0x9361b4 _CFRunLoopRunInMode+123
0x94be31 +[NSURLConnection(Loader) _resourceLoadLoop:]+395
0x94c471 -[NSThread main]+45
0x94c471 ___NSThread__main__+1396
0x937e35 __pthread_start+344
0x937cdc _thread_start+34

Thread 5/7 (ID: 0000860f Stack: 00000000 + 0)
0x937cdc _thread_start+34

Thread 6/7 (ID: 00007107 Stack: 00000000 + 0)
0x209ed
0x4cfee
0x4d4ab
0x49f6a
0x4ab1f
0x1c0da
0x128c3
0x915ec5 _mach_msg_server+477
0x1c26c
0x937e35 __pthread_start+344
0x937cdc _thread_start+34

Thread 7/7 (ID: 00008007 Stack: 00000000 + 0)
0x909af1 -[NSPersistentUIManager writeWindowSnapshot:length:width:height:bytesPerRow:toFile:inDirectory:encryptingWithKey:uuid:checksum:isUserWaitingImpatientlyForThisThingToFinish:]+1089
0x909ae9 ___block_global_6+266
0x909b7b _my_io_execute_passive_block+67
0x95cb8c __dispatch_client_callout+46
0x95cba1 __dispatch_queue_drain+206
0x95cb9f __dispatch_queue_invoke+50
0x95cb9e __dispatch_worker_thread2+230
0x937e5e __pthread_wqthread+441
0x937cdc _start_wqthread+30

----------------------------------------
Loaded Modules
----------------------------------------

DBG-MODULE<0x9128a0 0000e000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib" "" 0 {c7a3917a-c444-33cc-8599bb9cd8c12bc4} 0 0>
DBG-MODULE<0x9177c0 00045000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib" "" 0 {06bafdca-800c-35e3-b1a3f05e105b86ab} 0 0>
DBG-MODULE<0x92e100 0000f000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL" "" 0 {1ad1ae7b-b57b-35b5-b57132a34f0da737} 0 0>
DBG-MODULE<0x968180 0003c000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib" "" 0 {a3442557-18d5-332e-8859423d5a20ebbe} 0 0>
DBG-MODULE<0x96bfe0 00004000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib" "" 0 {c54e8fd0-61ec-3dc8-863154288ac66ac8} 0 0>
DBG-MODULE<0x98f150 00003000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib" "" 0 {8a174bd9-992e-351d-8f9adf6991723abe} 0 0>
DBG-MODULE<0x98f970 00007000 "/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib" "" 0 {e32a7266-fcdd-352c-9c2a8939265974af} 0 0>

----------------------------------------
Memory Dump
----------------------------------------

Code: 16 bytes starting at (EIP = 933E4A87)

933E4A87: 8B 7A 20 56 8B 37 89 CA C1 EA 02 21 F2 8B 44 97 .z V.7.....!..D.

Stack: 1024 bytes starting at (ESP = BFFFE598)

BFFFE598: 6D 27 C2 94 D7 69 00 00 C0 A8 68 00 62 69 A4 90 m'...i....h.bi..
BFFFE5A8: 0B 69 3E 93 C0 9C 96 00 70 81 69 00 70 81 69 00 .i>.....p.i.p.i.
BFFFE5B8: D8 E5 FF BF 5C 7C 00 00 40 D3 3B 00 C8 E5 FF BF ....\|..@.;.....
BFFFE5C8: 8F 7E 96 FF 70 81 69 00 6D 27 C2 94 50 D2 3B 00 .~..p.i.m'..P.;.
BFFFE5D8: 18 E6 FF BF D4 27 C2 94 70 81 69 00 6B 56 12 99 .....'..p.i.kV..
BFFFE5E8: 50 D2 3B 00 00 00 00 00 18 E6 FF BF 94 40 97 00 P.;..........@..
BFFFE5F8: 02 00 00 00 70 81 69 00 6B 56 12 99 00 00 00 00 ....p.i.kV......
BFFFE608: 70 D2 3B 00 50 D2 3B 00 9E 70 63 93 78 43 39 00 p.;.P.;..pc.xC9.
BFFFE618: 28 E6 FF BF B6 79 63 93 50 D2 3B 00 40 D2 3B 00 (....yc.P.;.@.;.
BFFFE628: B8 E6 FF BF 55 73 63 93 40 D2 3B 00 00 F9 12 4F ....Usc.@.;....O
BFFFE638: 61 20 00 00 00 00 00 00 80 D1 35 00 04 00 00 00 a ........5.....
BFFFE648: 01 00 00 00 00 00 00 00 FC A9 F1 D2 4D 62 50 3F ............MbP?
BFFFE658: 74 81 3E AC 2F 28 C2 94 40 D2 3B 00 18 29 3D AC t.>./(..@.;..)=.
BFFFE668: 15 10 A0 4E 61 20 00 00 9E 70 63 93 5C D2 3B 00 ...Na ...pc.\.;.
BFFFE678: 0F A0 2C B2 1B 40 00 00 08 43 39 00 70 43 39 00 ..,..@...C9.pC9.
BFFFE688: B8 E6 FF BF 1C 72 3D AC 0C 73 3D AC 13 00 00 00 .....r=..s=.....
BFFFE698: B8 E6 FF BF D8 66 5F 93 D0 39 32 00 CF 26 A3 90 .....f_..92..&..
BFFFE6A8: 43 41 21 27 03 00 00 00 02 00 00 00 D0 39 32 00 CA!'.........92.
BFFFE6B8: 68 F3 FF BF 62 C1 61 93 50 D2 3B 00 02 00 00 00 h...b.a.P.;.....
BFFFE6C8: BC 89 3C AC C0 75 39 00 34 5A 01 AC F1 B6 61 93 ..<..u9.4Z....a.
BFFFE6D8: 98 E9 FF BF C4 B7 61 93 C8 75 39 00 10 E7 FF BF ......a..u9.....
BFFFE6E8: 74 81 3E AC 00 00 00 00 78 43 39 00 08 43 39 00 t.>.....xC9..C9.
BFFFE6F8: B0 0F 34 00 40 E7 FF BF 50 00 09 01 00 81 3E AC ..4.@...P.....>.
BFFFE708: 03 30 00 00 04 00 00 00 61 20 00 00 83 C6 A2 4E .0......a .....N
BFFFE718: 40 08 3D AC 00 00 00 00 00 00 00 00 B1 BA 61 93 @.=...........a.
BFFFE728: 00 43 39 00 70 43 39 00 00 00 00 00 00 00 00 00 .C9.pC9.........
BFFFE738: 00 00 00 00 40 E7 FF BF 00 11 00 00 30 00 00 00 ....@.......0...
BFFFE748: 00 00 00 00 03 2F 00 00 00 00 00 00 00 00 00 00 ...../..........
BFFFE758: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
BFFFE768: 00 00 00 00 00 00 00 00 00 00 00 00 44 00 00 00 ............D...
BFFFE778: 79 23 04 00 00 00 00 00 01 00 00 00 00 00 00 00 y#..............
BFFFE788: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
BFFFE798: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
BFFFE7A8: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
BFFFE7B8: FF FF FF FF 2A DB 6E 99 80 29 00 18 80 29 00 17 ....*.n..)...)..
BFFFE7C8: 38 5F 94 AC 03 A8 08 00 A9 EF 02 00 00 00 00 00 8_..............
BFFFE7D8: 03 00 00 00 00 00 00 00 24 5F 94 AC 54 5F 94 AC ........$_..T_..
BFFFE7E8: 38 F4 FF BF 16 9E 13 97 24 5F 94 AC A0 F4 3A 00 8.......$_....:.
BFFFE7F8: 08 E8 FF BF 44 C9 6F 99 F0 E8 3A 00 AB F6 6F 99 ....D.o...:...o.
BFFFE808: 28 E8 FF BF DA F6 6F 99 30 0F 3B 00 F0 E8 3A 00 (.....o.0.;...:.
BFFFE818: A8 E8 FF BF 6E 77 69 68 74 81 3E AC 41 9D 13 97 ....nwiht.>.A...
BFFFE828: 58 E8 FF BF 87 09 71 99 00 00 00 00 6D 8B 00 00 X.....q.....m...
BFFFE838: 48 E8 FF BF A4 FC 7C 93 00 00 00 00 98 E8 FF BF H.....|.........
BFFFE848: 78 E8 FF BF 5C BA 80 93 98 E8 FF BF 00 00 00 00 x...\...........
BFFFE858: A8 E8 FF BF E5 04 71 99 A0 F4 3A 00 6E 77 69 68 ......q...:.nwih
BFFFE868: 6C 66 6E 77 9C 0A 63 93 CA 8E 71 99 00 00 00 00 lfnw..c...q.....
BFFFE878: A8 E8 FF BF B0 0A 63 93 98 E8 FF BF 00 00 00 00 ......c.........
BFFFE888: 22 EE 08 00 00 80 1E 00 04 00 00 00 00 B5 1E 00 "...............
BFFFE898: 80 C8 3A 00 00 B5 1E 00 00 80 1E 00 70 DF 36 00 ..:.........p.6.
BFFFE8A8: 28 E9 FF BF EF 36 80 93 00 B5 1E 00 05 00 00 00 (....6..........
BFFFE8B8: 03 8C 27 04 F7 3F 7E 93 E8 20 3B 00 68 20 01 00 ..'..?~.. ;.h ..
BFFFE8C8: 00 00 00 00 80 E9 FF BF 08 43 39 00 00 5C 4E 17 .........C9..\N.
BFFFE8D8: 28 43 39 00 78 8B 7E 93 03 5C 4E 17 00 5B 4E 17 (C9.x.~..\N..[N.
BFFFE8E8: 00 5C 4E 17 00 5C 4E 17 18 43 39 00 0A 00 00 00 .\N..\N..C9.....
BFFFE8F8: 50 00 00 00 C0 DF 36 00 28 43 39 00 1C 43 39 00 P.....6.(C9..C9.
BFFFE908: A9 EF 02 00 00 00 00 00 00 5B 4E 17 00 01 00 00 .........[N.....
BFFFE918: 03 5C 4E 17 00 5C 4E 17 18 43 39 00 68 20 01 00 .\N..\N..C9.h ..
BFFFE928: 00 00 00 00 40 00 00 00 A9 EF 02 00 00 00 00 00 ....@...........
BFFFE938: A0 00 00 00 F7 3F 7E 93 08 43 39 00 00 0B 00 00 .....?~..C9.....
BFFFE948: F0 09 32 00 00 EA FF BF B8 AB 3B 00 00 F1 07 00 ..2.......;.....
BFFFE958: D8 AB 3B 00 78 8B 7E 93 03 F1 07 00 00 F0 07 00 ..;.x.~.........
BFFFE968: 00 F1 07 00 00 F1 07 00 C8 AB 3B 00 00 1A 06 00 ..........;.....
BFFFE978: CC 41 D1 AC 78 8B 7E 93 D8 AB 3B 00 CC AB 3B 00 .A..x.~...;...;.
BFFFE988: A9 EF 02 00 00 00 00 00 00 F0 07 00 00 01 00 00 ................

------------------------------------------------------------------------------
Edited by Vironia on 11/3/2012 12:59 PM PDT
90 Goblin Priest
2545
My system information, if necessary:

Software:

System Software Overview:

System Version: OS X 10.8.2 (12C60)
Kernel Version: Darwin 12.2.0
Time since boot: 25 minutes

Hardware:

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro5,5
Processor Name: Intel Core 2 Duo
Processor Speed: 2.53 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 3 MB
Memory: 8 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP55.00AC.B03
SMC Version (system): 1.47f2
Sudden Motion Sensor:
State: Enabled

Graphics/Displays:

NVIDIA GeForce 9400M:

Chipset Model: NVIDIA GeForce 9400M
Type: GPU
Bus: PCI
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0863
Revision ID: 0x00b1
ROM Revision: 3427
Displays:
Color LCD:
Display Type: LCD
Resolution: 1280 x 800
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes

Other:

Input Source ID: com.apple.keylayout.Canadian
Keyboard Layout: ANSI
90 Goblin Priest
2545
Well the issue appeared to fix itself. For anyone reading who had a similar problem, I tried an SMC reset and the problem was fixed after that.
Support Forum Agent
Sometimes restart helps out. The SMC reset doesn't have any bearing on the Agent functionality, as the SMC only handles low level stuff like fan speed and voltage.
________________________________________________
https://us.battle.net/support
90 Goblin Priest
2545
Sometimes restart helps out. The SMC reset doesn't have any bearing on the Agent functionality, as the SMC only handles low level stuff like fan speed and voltage.
________________________________________________
[url]https://us.battle.net/support[/url]


I figured it was a coincidence. I was thinking it was more of a firewall permission problem, I did start getting prompts to allow access (again).
90 Draenei Hunter
13170
having this problem, didn't play yesterday got a new PC game to try out instead, went to start WoW today and it's sticks at "initializing" a restart didn't help.

EDIT: I just left it sitting there for a while and it's now updating the launcher. Going to take a while apparently, which is odd since I only didn't play yesterday. o.o
Edited by Konekomewew on 12/7/2012 5:36 PM PST
90 Undead Death Knight
6785
I had the same problem, so I left my launcher up and it eventually decided to update.
75 Tauren Priest
11590
12/11/2012 08:17 PMPosted by Mîstrëss
I had the same problem, so I left my launcher up and it eventually decided to update.


How long did that take to happen? Ive been trying that but I'm getting nothing. Its been like 2 hours.
90 Undead Mage
0
Ive left my launcher running for almost 12 hours now and still nothing for the love all that is holy someone plz help
75 Tauren Priest
11590
It'd be real nice to get a response.
90 Draenei Death Knight
4550
Im having same problem Launcher stuck on Initializing, Whats wierd is i can download Public test realm and it loads up but main client wont load patch..
Support Forum Agent
If you're having issues getting stuck on Initializing, try the following troubleshooting steps. Make sure you attempt to start the launcher again after each step listed.

1. Restart your computer
2. Reset World of Warcraft folder permissions
3. Delete the Battle.net Tools folder
90 Tauren Death Knight
6965
I've left mine up for 2 days and it hasn't even bothered to move a centimeter.
20 Orc Shaman
3705
Wife had same issue on her pc. We us avast as are antivirus and it was set on gaming mode she unclicked the boxes there and it loaded fine. So with that issue was thinking it might help some people to turn off there firewall or antivirus temporally to load the game.Hope this help out someone.
90 Orc Hunter
8275
Dksmaser, how did you get yours running? Did it just take longer than 2 days? Im still having the same issue. Mine has been running for around 24 hours now and is still stuck on Initializing.
Support Forum Agent
Are you on a Windows machine or a Mac?
90 Human Death Knight
7505
Hi Machkhan,
I have followed all of your 3 suggested steps and have used the launcher each time, but no success. Would you suggest anything else? This is extremely odd as this problem just started occurring late last night out of the blue. I have not changed or messed with any settings or updates.
Thank you for your help.
Support Forum Agent
Can you post your system specs? This will help in troubleshooting.

Obtaining System Information
    1. Hold the 'Option' Key and choose System Profiler/Information from the Apple Menu.

    2. Copy the information from the following sections:
  • Hardware (remove the Serial Number line)
  • Graphics/Displays
  • Software (remove the Computer Name and User Name lines)
90 Human Death Knight
7505
Hi Mach, here you go:

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro5,5
Processor Name: Intel Core 2 Duo
Processor Speed: 2.53 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP55.00AC.B03
SMC Version (system): 1.47f2
Hardware UUID: E5C0EE76-0ECF-54FB-85FC-7C3214D1295B
Sudden Motion Sensor:
State: Enabled

NVIDIA GeForce 9400M:

Chipset Model: NVIDIA GeForce 9400M
Type: GPU
Bus: PCI
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0863
Revision ID: 0x00b1
ROM Revision: 3427
Displays:
Color LCD:
Resolution: 1280 x 800
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Display Connector:
Status: No Display Connected

System Software Overview:

System Version: Mac OS X 10.6.8 (10K549)
Kernel Version: Darwin 10.8.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: No
Time since boot: 1:39
90 Human Death Knight
7505
Mach,
All of a sudden its working lol
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