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I'm not seeing that in your ticket history, Maeri. I see one ticket that was submitted 3 days ago in which a game master apologized for not being able to talk to you as you were not online at the time. He then provided several links for you to check out.11/08/2012 08:29 AMPosted by Maerii sent a message to blizz and they said they cant help with it
11/08/2012 10:52 AMPosted by SnakekIn your other thread you mentioned copy/paste. I have always gotten errors with that with loot cards in Booty Bay. Have you tried writing it down then typing it in? I know that I have to do this every time I've given Landro a code, something seems to get lost with copy/paste.
11/08/2012 10:00 PMPosted by Maeriyes i went to Booty bay and talked to landro. i even wrote the code own and did it by hand and still says its not right. and i did use the links and the people i talked to from the links giving to me they are also not able to help out so now what am i going to do.
11/08/2012 10:00 PMPosted by Maeriok how can it not be seen that i am having this issue?
11/08/2012 08:29 AMPosted by Maeriif there a issue its not on my end. i entered the code right and was giving another code to take to bb and it says its not valid so i am not the one in the wrong. so why am i having to eat the loss its not fair or right
When a code is redeemed from the Blizzard / Battlenet promotion redemption website, that code is "used", so you need to be very, very sure you have the correct region and realm information. Otherwise, you risk not being able to redeem your code for an item. Your code cannot be used a second time.
Before you begin talking with Landro ensure you have got space to hold the item(s) otherwise you risk not being able to redeem. When contacting a GM about this issue, please use "Lost or Missing item" restoration rather than a defective promotional loot code if you make this error.
Is the code typed correctly? Often simply copying and pasting the code from the promotions page can reduce a number of problems at this step in the process.
Are you selecting the right item from Landro's list? If you select the wrong item from his list, it will not accept your code. Please double check that the name of the card that you are redeeming resembles the name of the in game item that the code is good for.
What else can I try?
On occasion pets or various mods can interfere with Landro's accepting the in-game code. If you continue to have problems, dismiss all pets, disable all addons, and restart WoW before trying again. Avoid being in a raid when trying to redeem as we have received reports that it can also cause issues. In some weird scenarios the "WTF Folder" in the World of Warcraft Program can interfere with the loot code redemption process. Delete or move this folder, and reload World of Warcraft.
Please be aware that once a code has been entered through Blizzard’s Promotion Page and a Region and Realm has been selected, that code has been redeemed. Cryptozoic Entertainment no longer has any power over the item. Cryptozoic cannot move or replace items inside Blizzard’s online game.
what i was told in a e-mail from blizz is that they cant not help since its not a in game issue and i was told to talk to this group i cant recall there name off the top of my head. but i did send them a message and they said they cant help me also. so who i was told to talk to and that could help me by blizz also cant do jack. so thats where i got mad. i am was gave the run around.
how have they tried to help? all i can see is them asking if i have responded to the ticket with additional information? thats it. and when i am told since its a issue with a loot card there is nothing they can do for me.
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