I just got in the que after spamming for 15 minutes. Thanks.
Excellent news. They should help you to update your SQA as well as we required everyone to update both the question and the answer not long ago.
Granted, their security measures are ridiculous. I used my email and the correct password to access the account. The account is linked to other accounts I own that I have accessed from this computer. I have accessed this account from this computer in the past. I simply have not logged in to the account at issue in a long time.
I'm sorry you find it so. I can say that this security measure has done a great deal to reduce the number of compromised accounts we see. Yes, if you play from multiple locations or otherwise have a changing access pattern it can be inconvenient at times. I can assure you that the level of inconvenience created by an account compromise can be a much greater.
The SMS Protect
feature allows you to easily manage your security options by sending you a text when your account is temporarily locked in this manner. The is used to authorize that play session.
is also an excellent addition to the account that should help as well. While it will not completely eliminate the possibility that the account will be locked for security reasons, the Authenticator is considered when the system looks at the account and once it is established, these occurrences are fairly rare.
You defend a company that doesn't offer live support?
We do offer live support and we are always working on ways to improve your ability to get assistance. For the most part our support is 24/7, though that does not extend to phone support. We receive a fairly high volume of calls depending on what is going on, and that can impact how easily you may be through and the queue times when you do. This has been getting better lately but there is always room for improvement.
Good luck to you.