Race Change

85 Draenei Hunter
13100
About 23 hours ago I payed for a race change for my paladin and it's still pending. I know that it says it could take up to a couple of days but everyone I've talked to has had it done in like an hour. Then someone I know from the game did it today and already has their race changed. So I'm not sure what is going on. I thought about just canceling it so that I could either try again or I could finish capping my character for the week (since it won't let me log onto it) but I read that once you hit submit that you can't get the money back. It's just really frustrating me and any help or an estimated time frame would be nice.
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100 Blood Elf Hunter
11155
Check your Transaction History on your Account Management page. Does it still say Pending? Do you have a Billing Profile set up? Is it updated with the card you used for the service?
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85 Draenei Hunter
13100
It says pending and I updated the card I payed for it before I hit submit.
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87 Blood Elf Death Knight
12805
It can take up to 72 hours, as said numerous times in the FAQ
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85 Draenei Hunter
13100
I know, but as I said before someone after me did it and they already have it. So is there no line then?
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100 Blood Elf Hunter
11155
No, it's not about lines. It's typically about financial institutions. Have you ever used a character service before? It's possible that your bank is trying to make sure it's a legitimate charge.

Edit - As an example, I use a locally based Federal Credit Union. The first time I purchased something from the website, they flagged it as a potential fraudulent charge. They also did it when I made a purchase from Newegg.
Edited by Scrinshee on 11/19/2012 3:25 PM PST
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85 Draenei Hunter
13100
I've faction changed and server changed in the past. And they were all done within the hour.
Edited by Studley on 11/19/2012 3:31 PM PST
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91 Gnome Mage
7940
I have a similar problem. I haven't even gotten to pay yet. It just says Race Change Pending.
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