Battle.net Error 104

90 Blood Elf Paladin
11530
When attempting to log into WoW today, I get Battle.net error 104. "The information you have entered is not valid."

I've then proceeded to attempt a password rest. Nothing. Authenticator Removal, nothing. Re-add authenticator, nothing.

Attempted to delete the battle.net cache folder as described here: http://us.battle.net/wow/en/forum/topic/7199962171, nothing.

I can log into Diablo just fine, but not WoW. Any help is greatly appreciated.
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MVP - Technical Support
98 Draenei Mage
6655
Is this at the login screen ?

Is it doing it right after putting in the password or a little bit of time after ?
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90 Blood Elf Paladin
11530
Right after I attempt to login. I enter my password, then it pops up.
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90 Blood Elf Paladin
11530
Example SS:

http://i49.tinypic.com/2il0rcm.png
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90 Blood Elf Paladin
11530
No ideas on this? I've missed two raid nights because of it.
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90 Human Paladin
9780
Same issue here. This is garbage.
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having the same issue but on a pc what the heck is this blizz?????????
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90 Blood Elf Priest
3460
I am having the same problem. Just started wow again yesterday and havent been able to log in because of this
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90 Blood Elf Priest
3460
Any help would be appreciated..
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MVP - Technical Support
98 Draenei Mage
6655
11/29/2012 10:45 PMPosted by Kavir
Right after I attempt to login. I enter my password, then it pops up.


If it's coming up right after you put your user name and password in that's an indication you can't get to port 1119 of the login server.

Try telneting into that port on the login server :

https://us.battle.net/support/en/article/battle-net-telnet-testing

Let us know the results.
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Support Forum Agent
AUTH_BAD_CREDENTIALS = 104

This means you have reached the server, but the information that is being used to verify your account is invalid.

  • If you do insist that you have entered the right information, try logging into the Battle.net site to be sure.
  • If the issue persists, try to reset your password.

________________________________________________
Mac Technical || Sun – Thur, 11 AM – 8 PM CST
Need 1x1 help? https://battle.net/support/article/contact
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Edited by Machkhan on 12/2/2012 1:39 PM PST
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55 Gnome Death Knight
90
im having the same issue
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1 Gnome Warlock
0
Had the error as well, looks like my authenticator lost connection somehow, just need to resync it and it should work
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71 Undead Mage
7495
Ok, I tried the telnet, I DID log in to my battle.net site and i did reset my password. Still nothing.
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Support Forum Agent
Do you have an authenticator? Have you tried to sync that?

https://us.battle.net/support/en/article/battle-net-mobile-authenticator-troubleshooting#3

________________________________________________
Mac Technical || Sun – Thur, 11 AM – 8 PM CST
Need 1x1 help? https://battle.net/support/article/contact
Rwlrlwrlwrl wrlrwl rwlwrlw rlwrlwrlwr wlrwlwr grglblrglglr? Wrwlrwl rarwlwrlwr grgrblgr!
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90 Orc Hunter
13040
I had this then just restarted my router and it was fixed.
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90 Draenei Hunter
8780
I have restarted my router, flushed the cashe, unintsalled authenticator, re-installed authenticator, reset password and i am still receiving this error.
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Do you have an authenticator? Have you tried to sync that?

https://us.battle.net/support/en/article/battle-net-mobile-authenticator-troubleshooting#3

________________________________________________
Mac Technical || Sun – Thur, 11 AM – 8 PM CST
Need 1x1 help? [url]https://battle.net/support/article/contact[/url]
Rwlrlwrlwrl wrlrwl rwlwrlw rlwrlwrlwr wlrwlwr grglblrglglr? Wrwlrwl rarwlwrlwr grgrblgr!


This option just worked for me.

Thanks!
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90 Human Rogue
13590
same prob here!!! Grrr
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87 Troll Hunter
8115
same problem here now and im not using mac or mobile authenticator.... wtf nice job blizz
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