To address this issue, - post in the support forum with date, time, server, etc... Posting here will not even bring it to their attention. Submit bug reports and hit the support forum.
Please report any Code of Conduct violations, including:
Threats of violence. We take these seriously and will alert the proper authorities.
Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.
Harassing or discriminatory language. This will not be tolerated.