Nobody cares about what Riot Games does, besides Rip Off of other MOBA's . Even comparing League of Legends to Wow is a Joke.
League of Legends ripped off of WC3, then Dota 2, then had the nerve to go pay2win.
Game balance revolves around buying the newest hero , only to have it nerfed 2 weeks later (they call this a hotfix) They will ban you for so much as calling a player bad or telling them what item to buy. You have to literally avoid chatting or become Sir Buttkiss to not receive a ban for telling people what not to do.
I laughed when you said they hired psychologists. Someone could make 5000 league of legends accounts and troll people every game, and what would Riot be able to do about it? Nothing . This game is different because of the amount of time people put into their characters.
I think Blizzard is just extremely understaffed atm. I remember when opening a ticket a GM would come extremely fast. Now it takes at least 1-2 days, if not more. Pretty sure they laid off a bunch of Customer Service Staff.
Honestly, it sounds like you just don't like Riot.
Given your dislike, you seem to be using it as an excuse to make baseless accusations while spouting forth general derision over an otherwise successful game. One I play on occasion for the fun of it.
They implemented something called the Honor System about two, maybe three months ago, before the Shadow Isles patch. Basically, this system allows players to grant other players an award based on Teamwork, Helpfulness, Friendliness, or (opponents only) Honorable Combat. Likewise, their reporting system has a lot of different specific topics, as well as a comment field. Filing a report sends it to the Tribunal for peer review by other LoL players and moderators.
Basically, they made players accountable. If you act like a douchenozzle in all your games, you're going to get reported more often than you get Honored. Get reported enough, you start getting suspended, or possibly banned for doing long and hard enough.
Warcraft? The Report button is just a free mute. I've never seen anyone personally disciplined by the company. Maybe LoL ain't perfect, but it does get things done in a manner that allows players to both report unfriendly or trolling players and later judge the veracity of reports.
It's a hell of a lot better than just ignoring that "Posterior Orifice" spam that Trade seems to love.
Yes, LoL is still a troll-heavy environment, and there are a lot of jackasses there, too. The difference is I can deal with them directly.